Customer Service Marketing

Location:

Posted:

March 08, 2014

Kathy Dakhlallah

**** **** ● Dearborn, MI ***** ● 313-***-**** ●*.************@*****.***

Objective: Seeking a challenging marketing or business administration position that will allow me to engage my skills in a marketing strategy

or business/market development. Enthusiastic, creative and Out-of-the-box thinker: perceive situations through alternate views.

RELEVANT PROFESSIONAL EXPERIENCE

Phoenicia Global

DIRECTOR OF OPERATIONS December 2013- current

• Develop clear goals and metrics for staff that support company goals and objectives

• Develop a coaching strategy for staff to achieve or exceed goals and objectives

• Provide timely feedback for staff to ensure focus on positive results and success

• Help staff focus on what is within their control to achieve success

• Quickly address performance issues in a constructive manner

• Create positive accountability and follow-up to achieve goals

• Develop a marketing plan for the upcoming launch.

Professional Education Services Group (PESG) December 2013-current

SUBSTITUTE TEACHER/PARAPROFESSIONAL

• Assist teachers with class work when teacher is absent

• One-on-one or small group instruction as outlined by the teacher

• Reinforcing behavior through the use of positive behavior support

• Guiding and assisting students in small group instruction settings with class routines and in transitioning from one activity to the next

• Collecting data documenting student behavior for instructional purposes

• Providing language assistance for bilingual students

Home Care Wellness- Dearborn Heights, Michigan January 2011-September 2013

MARKETING MANAGER/Community Liaison-

• Patient registration, meetings with potential clients and/or patients

• Keeping track of patient’s progress and the service provided

• Attending events to promote our company

• Studying our market to see where our patients/clients are and what they desire.

EDUCATION

University Of Michigan, Dearborn, MI B.B.A- Marketing August 2011

Henry Ford Community College, Dearborn, MI Associate in Business Administration August 2009

SUMMARY OF QUALIFICATIONS/RELEVANT SKILLS

• Organized, efficient, and precise with strong communication and liaison skills along with Social Media skills.

• Skilled in planning and executing special projects during time-critical environments. In addition to solving customer service issues

• Decisive and direct, yet flexible in responding to constantly changing assignments

• PC proficiency in MS Office applications (Microsoft Word, Excel, PowerPoint, Outlook). Intermediate level accounting and finance

• Excellent leadership skills, Superb presentation skills

• Experience with sales (selling and promoting services); Profound customer service skills

• Marketing Research experience