Customer Service Representative
Resume:
Collette R. Williams
Ruskin, Florida 33570
https://collettewilliamsportfolio.shutterfly.com/
Objective: To work and grow within a company and have the opportunity to cultivate my skills and continue
my education.
Education: The International Culinary School at the Art Institutes of Tampa- Tampa, Florida
Associate of Arts in Baking and Pastry June 14, 2013
Serve Safe Certified from 2012 to 2017 (certificate # 8936916)
Industry Experience:
St. Petersburg Time Forum November 2013 to current
Bake Shop Assistant
• In charge of producing a minimum of 300 chocolate truffles with up to 6 different ganache fillings.
• Follow the direction of the Pastry Chef; assist in the preparation of cakes, cookies, pies, puddings or
desserts according to recipes.
• Maintain standards established by the Pastry Chef and Executive Chef in the preparation and
presentation of baked goods, including product specification, and sanitation.
Hooker Tea Company St. Petersburg Florida
Executive Pastry Chef August 2013 to December 2013.
• Prepare, design, execute and oversee pricing of menu items
• Ensure high standards of quality
• Monitor inventory
• Ensures cleanliness and sanitation standards are met in the kitchen as well as maintain exemplary
food safety, proper kitchen and equipment maintenance
• Ensures cleanliness and sanitation standards are met in the kitchen as well as maintain exemplary
food safety, proper kitchen and equipment maintenance
Delaney’s Delights- Ruskin Florida
Owner/Operator 2001 to Current
• Responsible for finances, supply inventory and all production of goods including, fresh pastries,
breads, cakes and show piece center pieces
• Work closely with clients regarding the creation, accuracy and completion of orders
• Provide onsite services such as setting up and taking down as well as boxing up to dessert party
favors.
• Work History:
Ruskin Animal Hospital- Ruskin Florida
Customer Service Representative 2011 to 2012
• Answered the phone and checked patients in and out daily.
• Answered questions about services provided and products for sale.
• Closed out nightly records; matched invoices, balanced sales.
Cypress Creek Animal Hospital- Lutz, Florida
Customer Service Representative 2010 to 2010
• Answered the phone and checked patients in and out daily.
• Answered questions about services provided and products for sale.
• Closed out nightly records; matched invoices, balanced sales.
Coca Cola Enterprise- Brandon, Florida
One Source Benefits Inbound Customer Service Representative 2006 to 2008
• HR/Process employees’ annual enrollment benefits elections and life event change requests via
inbound calls. Educate active employees and retirees on benefits, eligibility and the appeals process.
Skills and Qualifications:
Subcontractor for dessert catering specializing in the art of:
Gum paste flowers
Pastillage and sugar work
Center Pieces
References:
Chef Suzanne Gendrot 727-***-****
Chef John Walsh 813-***-****
Contact this candidate