Customer Service Manager

michael spivey

**** *. ***** ******

chicago, il 60707

phone 773-***-****

email:**************@***.***

objective

To achieve success in a challenging position by enhancing my

skills and abilities within a growth-oriented company

Work of experience

October 2012- Current - Chicago Transit Authority

Chicago, IL

Bus Operator

. Operates a bus over an established route adhering to

predetermined schedule in a safe, efficient and courteous

manner to allow passengers to board, travel and alight at

scheduled stops.

. Inspect passes ascertains appropriate fares and lost

articles

. Contacts Control Center regarding all problems

. Prepares daily trip sheet and bus for service

. Performs other duties as assigned

July 2012- Oct 2012- Con-Way Freight

Melrose Park, IL (DSR) Driver

. Unload & load freight off/on trailers lift freight and

other objects of various shapes, sizes and weights.

. Safely operate heavy equipment; move, position and

connect/disconnect a converter dolly.

. Safely transporting hazardous/non-hazardous materials

. Safely operate tractor-trailer combination, including

doubles

(and triples, where applicable).

. Perform vehicle inspections required under section 396.13

of the Federal Motor Carriers Safety Regulations.

August 2011- Jun 2012 - FedEx Ground/

Northwest Express Bedford Park, IL

Courier (DOT)

. Provide efficient and safe delivery and pick-up of packages

and documents

. Operate non-articulated vehicles weighing 10,001lbs to

25,999lbs safely and efficiently

. Accomplishes accurate and timely selection and inspection

of assigned packages and the subsequent reporting of stop

count and missorts

. Answers customers question on FedEx features of services

. Scan packages according to prescribed procedures

. Clean, washes and performs minor maintenance to company

vehicles as necessary, maintains neat and clean personal

appearance to uphold company's public image

April 2003- July 2010 - Trage Appliance & TV Forest Park,

IL

Logistics Assistant Manager/Delivery Driver & Installer

. Manage and train staff for daily operations

. Maintain 6 truck fleet for preventive servicing

. Organize warehouse inventory, shipping and receiving

forklift operator

. Made home deliveries and pick-ups in and around the Chicago

area, Wisconsin and Michigan

. Customer service and relations

. Sales on appliances and servicing

. Installed refrigerators, waterlines, stove, TV programming,

air conditioners

June 2002 - April 2003 Envirotest Air Team Villa Park,

IL

Station 1st Assistant Manager

. Manage and train employees

. Test cars for air quality and pollution levels for E.P.A.

standards

. Approve time cards and scheduling for staff

. Run test on all machines prior to daily operations

. Check all vehicles tested for safety hazards.

. Consumer relations

. Run reports daily for failed vehicles.

June 1999- June 2002 Premier Car & Truck Rental

Chicago, IL

Customer Service Manager

. Maintain a fleet of 120 cars and trucks

. Open and close all rental agreements

. Provided customers with insurance replacement rentals

. Transportation of fleet from various locations

. Run daily reports on open rental agreements and daily

operation.

education

Wright College

Chicago, IL 1995

Downers Grove North High School

Downers Grove, IL 1994

Technology

MS Office: Excel, Power Point, Word, Internet

SKILLS

Motivated self-starter with excellent communication skills.

Hands-on Administrative manager, experience practical

business problem and solution. Excellent people skills

dealing with personal, client and various professionals and

customers.

References: Available upon request

Contact this candidate