Customer Service Sales

** ******* **** *****: 519-***-****

London, Ontario Email: **************@******.***

N6E 1J3

Louise Provencher

Highlights Of Qualifications

Enthusiastic, creative, willing to assume responsibility

Motivates peers with a contagious passion for customer service and sales results

Excellent interpersonal skills; effective negotiator

Exceptional organizer, works independently

Proven research, compilation, interpretation, and reporting skills

Broad experience in formal presentations in individual and group formats

Sharp, innovative, quick learner; proven ability to adapt quickly to a challenge

Poised and competent as a professional business representative

Employment Experience

Maple Grove Christian Retreat Centre Inc. (April 2012 – Present)

194936 19th Line

Thamesford, Ont N0M 2M0

Responsibilities:

Front face and first point of contact for the camp year round providing excellent customer

service

Promotion and Sales of the camp by handling all contract negotiations for user groups

ranging in size from 50 to 700 persons

Process all payments from retreat groups and lot lease holders (lot lease fees, hydro

bills, taxes, and all rental charges)

Manage all seasonal staff (housekeeping, life guards, and front office staff)

Assistant to Executive Directors

Accountable to Board of Directors

Support all Free Methodist Church Camps and Directors by organizing special events,

processing all camps registrations, and processing all payments for:

o Discovery Camp – ages 3 to 6

o Adventure Camp – ages 7 to 12

o Teen Camp – ages 13 to 17

o Family Camp – all ages (approx. 600 in attendance)

Rogers Wireless Express (March 2011 – March 2012)

Wellington Road S.

London, Ontario

Responsibilities:

Provide overall leadership of the store and responsible for the performance of all

employees

Responsible for the achievement of store sales targets for all lines of business (Wireless,

Satellite, Internet, Home Phone Service, and accessories)

Act as role model sales representative on the sales floor daily leading by example

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Conduct sales floor coaching to drive overall store productivity

Ensuring high level client satisfaction by providing in-store Service and Product

assistance

Effectively managing in-store inventory and cash control by ensuring adherence to all

operations policies and procedures

Ensuring accuracy of all in-store transactions

Maintaining accurate in-store merchandising according to visual standards and current

marketing promotions

Recruit, hire and train candidates for all store positions

Control payroll budget and schedule staff efficiently

Insurance Advise Inbound Telephone Sales Specialist (July 2009 – March 2011)

TD Canada Trust Call Centre

Responsibilities:

Handle inbound calls from established TD Canada Trust customers

Sell TD Canada Trust products and services (Credit Card Insurance, Overdraft

Protection)

Work toward meeting formalized objectives for sales, productivity and quality

Provide consistent, superior customer service

Refer Clients to other appropriate business units with TD Canada Trust

Bell Retail Operations Division (January 1999 – June 2009)

Worked in various retail sales roles during my Bell Career.

Corporate Store Manager Responsibilities: (2 years)

Providing overall leadership of the store and responsible for the performance of all

employees

Responsible for the achievement of store sales targets for all lines of business (Wireless,

Satellite, Internet, Home Phone Service, and accessories)

Act as role model sales representative on the sales floor daily leading by example

Conduct sales floor coaching to drive overall store productivity and highest level of

Customer Service

Ensuring high level client satisfaction by providing in-store Service and Product

assistance

Effectively managing in-store inventory and cash control by ensuring adherence to all

operations policies and procedures

Ensuring accuracy of all in-store transactions

Maintaining accurate in-store merchandising according to visual standards and current

marketing promotions

Recruit, hire and train candidates for all store positions

Control payroll budget and schedule staff efficiently

Drive incremental sales volume through the use of local marketing programs and grass-

roots store events.

Manage store expenses with Corporate Store guidelines

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Sales Coach and Trainer Responsibilities: (3 years)

Training/tracking employees (managers/sales reps) in 18 retail stores visiting all stores

regularly providing on floor coaching and training of sales and customer service during

hours of operation

Successful key prime as a major project implementation manager for large-scale

operational change in Bell stores (Lean Retail Project)

Provide effective liaisons between head office and managers/dealer owners

Design and implement various on-going projects across the region with consequential

follow-up

Create/Facilitate numerous meetings/seminars between Bell Corporate/Dealer

Franchise stores Examples: Monthly Training meetings with all store managers, The

Magic of Customer Service, Lean Retail, provide coaching/training at store staff

meetings

Sales Rep/Assistant Store Manager Responsibilities: (5 years)

Provide overall leadership of the store and responsible for the performance of all

employees

Responsible for the achievement of store/personal sales targets for all lines of business

(Wireless, Satellite, Internet, Home Phone Service, and accessories)

Conduct sales floor coaching to drive overall store productivity

Ensuring high level client satisfaction by providing in-store Service and Product

assistance

Effectively managing in-store inventory and cash control by ensuring adherence to all

operations policies and procedures

Ensuring accuracy of all in-store transactions

Maintaining accurate in-store merchandising according to visual standards and current

marketing promotions

Coaching and training of all new hires and my peers

Education

Secondary School Honor Graduation Diploma (1980 & 1981)

Secondary Graduation Diploma

Lambton Central Collegiate Vocation Institute

Petrolia, Ontario

Community Involvement

London Free Methodist Church

Secretary on the Board of Directors

Chairperson of Kid’s Ark Day Care Board

Worship Leader during Sunday morning worship services

Youth Leader, Ages 12 to18

GEMS Club Co-ordinator – Girls Experiencing More About The Savior, Ages 7&8

Maple Grove Christian Retreat Centre Inc.

Elected by the Lot Lease Holders to serve on the Board of Directors

Volunteer Services Co-ordinator

Worship Leader

References Supplied Upon Request

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