Manager Quality

Robert Muttersbach

*** ****** ******, *.*. Box **2, Harrow, Ontario, Canada, N0R 1G0

Email: ******.***********@*****.*** Phone: Home: 226-***-**** Cell: 519-***-****

Experienced manager familiar with diverse manufacturing processes such as metal stampings,

plastic injection moldings, mig, tig and spot welding, aluminum extrusions, assemblies,

fabrications, ecoating, powder coating and machining:

Key skills, knowledge, experience and management style:

New product launches/APQP Systematic, data driven and organized

Lean manufacturing (5S, six sigma) Composed and consistent

Formal problem solving techniques Keen listener and people motivator

Customer satisfaction/liaison Strong negotiator

Microsoft Office proficient Supports empowerment and autonomy

Cost and strategic plan management Positive change facilitator

Cross-function departmental interfaces Results oriented

Quality & Environmental management Willingness to learn and advance

systems auditing Teamwork promoter

Continual improvement projects Thrive under pressure

Professional Experience

Can Art Aluminum Extrusions Inc., Windsor, Ontario (Mar 2013 – Present)

Quality Manager of an established aluminum extruder (100+ employees; $100M/year sales)

Customers: Architectural, Automotive, Consumer Products and Distribution

Champion of TS 16949:2008 Quality Management System

Continuous Improvement Projects coordinator

Implemented floor communication centre for Quality, Production, Safety and Delivery

measures

Redefined Cost of Poor Quality measure adopted by other internal plants

Valco Manufacturing Inc. (Valian t), Windsor, Ont (Apr 2011 – Mar 2013)

Quality Manager for an established heavy vehicle and off-road industry parts provider (200

employees; $30M annual sales).

Customers: Caterpillar, John Deere Forestry, AxleTech, and Skyjack

Instituted Operator Awareness visual centres for all product lines

Capital approval of $125,000 in-house CMM

Caterpillar 7 steps to weld excellence 2011 and 2012

John Deere Partner Quality Award 2011

John Deere Key Supplier Quality Award 2012

The Narmco Group, Windsor, Ontario (June 2010 – April 2011)

Corporate Quality Engineer for an established automotive parts provider (600-700

employees; $400M-$500M annual sales).

Customers: GM, Ford, Chrysler, Nissan, Toyota, Mitsubishi, Honda and Mazda.

Instituted structured weekly reporting of internal and early containment for executives

Decreased ‘average days on containment’

Worked closely with a high focus/risk painter and reduced internal rejections

Robert Muttersbach February 15, 2014

Robert Muttersbach

123 Secord Street, P.O. Box 852, Harrow, Ontario, Canada, N0R 1G0

Email: ******.***********@*****.*** Phone: Home: 226-***-**** Cell: 519-***-****

Drouillard Manufacturing Company (Oct 2009 – June 2010)

Supplier Liaison at Chrysler W.A.P., Windsor, Ontario

On-site representative suppliers to Chrysler Windsor Assembly Plant

Front line interface with production assemblers, line leaders and supervisors

Investigation and communication of quality and delivery issues

Minimize non-conformance exposure and costs

Assist with containment and certification activities

Promote positive supplier recognition

Martinrea Fabco (Formerly ThyssenKrupp Fabco)

Quality Manager, Windsor, Ontario (Oct 2007 – Apr 2009)

Quality Manager, Detroit, Michigan (Dec 2006 – Oct 2007)

Supplier Development Specialist, Windsor, Ontario (Apr 2005 – Dec 2006)

Quality Manager, Ridgetown, Ontario (Dec 1999 – Oct 2003)

Quality Engineer, Windsor, Ontario (May 1996 – Dec 1999)

Successfully negotiated full re-instatement of Ford Q1 endorsement

Overhauled and simplified business/quality management system procedures and

policies (e.g. TS 16949 and ISO 14001)

Implemented a new employee ‘manufacturing and quality basics’ training program

covering approximately 200 employees

Introduced standardized work practices to hourly personnel for 21 work centres

Instituted monthly management communication meetings

Organized ‘Fast Response’ program to better connect customer concerns to

appropriate departments and floor personnel

Introduced corporate monitored system to track key supplier’s delivery, costs, quality,

and technology supplier performance

Planned and held ‘Supplier Day Conference’ to communicate expectations

Lessened supplier responsible customer issues by 50% over a 1 year period

Standardized supplier issues reporting from plant to plant (locations in Canada & US)

Recipient of 2000 & 2002 Chrysler Pentastar award for Quality

Recipient of 2001 Nissan Zero(0) ppm award

Championed Quality Systems Basics (QSB) implementation

Completed and managed customer and supplier ppaps

Active participate in APQP

Investigate customer concerns and managed corrective action reports (8ds)

Oversaw customer and supplier visits

Major contributor to Quality Management System procedure writing &

implementation

ElringKlinger Sealing Systems (Oct 2003 – Apr 2005)

Quality Manager, Leamington, Ontario

Transitioned two facilities from QS9000 to TS16949

Created a weekly management review schedule/system that was mentioned as “best

in class” by 3rd party TS auditor

Department Continuous improvement ideas resulted in savings of approx. $100K

Robert Muttersbach February 15, 2014

Robert Muttersbach

123 Secord Street, P.O. Box 852, Harrow, Ontario, Canada, N0R 1G0

Email: ******.***********@*****.*** Phone: Home: 226-***-**** Cell: 519-***-****

Tecumseh Metal Products (Mar 1993 – May 1996)

Quality Engineer, Windsor, Ontario

Customer liaisons

New product launches and support

Ensure manufacturing floor compliance to established procedures

Customer concern investigation and corrective action reports

Kasle Steel (Nov 1988 – Mar 1993)

Quality and Production Supervisor, Windsor, Ontario

Consistent achievement of production and quality goals

Facilitation of process improvements to increase efficiencies

Assurance of compliance to safe work standards and company policies/rules

Other Professional/Business Experience

MaiKeats Music and Arts Studio (2006 – Current)

Co-Proprietor

Harrow, Ontario

Education

Bachelor of Commerce Degree(1987), University of Windsor, Windsor, Ontario

Quality Methods, Applications and Technology Diploma(1998), St. Clair College,

Windsor, Ontario

American Society for Quality (ASQ) Certified Quality Engineer(2010)

American Society for Quality (ASQ) Certified Quality Auditor(2011)

Certificates

ASQ Member, SQE and SQA GD&T

Lean Manufacturing Principles Metallurgy I and II

Brake and Punch Press Safety Quality Systems Basics

Fork Truck Safety Cultural Diversity & Workplace Harassment

Accident Investigation WHMIS

Blue Print Reading Supervising Unionized Employees

Steel Making Health and Safety in the Workplace

Global 8d Corrective Action Reporting Work Place Harassment

Formal PFMEA Training Basic and Advanced SPC

Process Sign Off TS 16949 Certified Internal Auditor

Quality Methods, Applications &Technology Product Assurance Planning

Robert Muttersbach February 15, 2014

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