Customer Service Data Entry
Resume:
KIERA LOVE
CLIFTON PARK, NY 12065
**********@*****.***
PROFESSIONAL EXPERIENCE
City of Troy Bureau of Fire
Troy, NY
Senior Office Clerk May 2006-December 2008
• Process fire/ambulance reports and Freedom of Information Law Requests
• Provide administrative support to fire chiefs and all staff
• Billing and Payroll for 6 engine companies
• Data Entry and word processing
• Extensive customer service and public interaction
• Daily mail and packages
• Multi-telephone lines with extensions
• Schedule keeping
• Proofreading and document preparation
• Maintain confidentiality with HIPPA laws, and record keeping
• Ensure filing systems are maintained and up to date
• Guarantee protection and security of files and records
• Transfer and dispose records according to retention schedules and policies
• Ensure personnel files are up to date and secure
• Order office supplies
Dream Street Modulars
Clifton Park, NY
Administrative Assistant June 2000-October 2010
• Maintain confidential records and files
• Proofread and draft letters and other correspondence
• Data Entry and word processing
• Assist sales agents and both owners with clientele and all business matters
• Coordinated all marketing and advertising for the business
• General office management
• Direct calls and respond to inquiries
• Organizing and coordinating all office operations and procedures to ensure organizational effectiveness and
efficiency
• Liaise with other agencies, organizations, and groups
• Maintain office equipment and office area
• Order supplies with vendor interaction
Maximus Inc.
Albany, NY
High Speed Data Entry Specialist September 2013-PRESENT
• Process multiple types of applications for the New York State Health Insurance Marketplace (Obamacare)
• Enter data inputting alphabetic/numeric information using an established procedure and through a detailed
web based interface (KOFAX)
• Maintains data entry programs, techniques, and procedures
• Verifies entered data to maintain 100% accuracy
• Protects operations by maintaining confidentiality in accordance with HIPPA laws
• Contributes to a team effort by accomplishing related results and production goals
• High speed data entry QC
EDUCATION
HIGH SCHOOL:
Niskayuna High School Graduation May 2004
Niskayuna, NY
Honors Diploma
SOME COLLEGE:
Siena College August 2005-November 2006
Loudonville, NY
KNOWLEDGE AND SKILLS
• Attention to detail
• Decision making and independence
• Results driven
• Quick learner
• Solid phone and computer skills (All Microsoft products, and KOFAX)
• Comfortable working in a close knit environment or individually where attitude and work ethic matter
• Ability to maintain a high level of accuracy confidentiality concerning financial/employee files and PHI
(Protected Health Information)
• Knowledge of office administration and bookkeeping procedures
• Upholds accuracy
• Excellent interpersonal/team building skills
• Analytical and an independent problem solver
• Effective verbal and listening communication skills
• Superb decision making and organizational skills
• Possesses cultural awareness and sensitivity
• Respectful and flexible
• Demonstrates sound work ethics
• Honest and trustworthy
Contact this candidate