Project Quality Assurance

KARTHIK

Phoenix, AZ ***** 954-***-**** Email: *************@*****.***

Quality Assurance lead

Lead Test manager and QA Analyst with multi-industry experience across complex, large-scale IT and business

programs/projects. Strategic technology leader with proven strengths in managing cross-functional teams to

achieve optimal business outcome within mission-critical initiatives. Oriented towards successfully leveraging

clients’ technical specifications to maximize operational efficiencies and exceed expectations. Diverse

experience in the field of Information technology with emphasis on Quality Assurance testing.

PROFESSIONAL EXPERTISE

• Over 9 years of diverse experience in Quality Assurance, including requirements gathering,

risk analysis, project planning, scheduling, testing, defect tracking, management and reporting.

• Large program Test Management Experience.

• Experience on preparation of Plan, Strategy and Specifications for Data conversion projects.

• Performed Unit/Assembly, System and Integration level testing

• Development & Testing experience on Mainframe technology

• Effective Onshore/offshore coordination

• Proficient in Requirements Analysis, Test design and Test plan development.

• Experience with full Software Development Life Cycle (SDLC) – Waterfall and Agile.

• Work experience in software requirements, development and testing activities with

simultaneous QA support.

• Efficient to track defects to resolution, report and communicate test status to project

stakeholders

• Experience in create, maintain, impellent test plans and test cases. Performed Risk based testing.

• Experience with QTP Automation. Involved in Planning, Designing and maintaining test environment for UI

Automation Frameworks.

• Experience on Automation strategy and proven ability in driving the saves/ROI to the organization

• Experience in multi-tasking and quickly adjust in rapidly changing environment.

• Assist less experienced analyst with complex problems regarding testing approaches, application knowledge and

technical knowledge.

• Proficient in using HP Quality Center to effectively manage various phases in Testing Life

Cycle.

• Excellent Oral and Written skills, Documentation skills, Results Analysis and Reporting skills.

• Involved in System Integration Testing, User Acceptance Testing and Implementation

• Expert knowledge on QA processes and methodologies.

• Strong planning and organizational skills

• Highly motivated resourceful team player with strong analytical and communication skills.

• Able to effectively and professionally interact with people at all levels of management

• Worked to meet deadlines and managed multiple work/project activities in parallel.

CAREER SUMMARY

AMERICAN EXPRESS, PHOENIX SEP ‘13 – TILL DATE

QA lead

Pegasus APA wave Corporate: Pegasus Corporate Program is to consolidate American Express Corporate

Account Receivable (A/R) systems spanning across 17 separate global markets onto the Globestar A/R

platform.

• Responsible for the overall success of testing . Managing the Pegasus APA wave project by guiding the

TM’s to resolve the show stopper issues, Test data issues and updating the day to day overall market status

to Pegasus leadership, weekly status reporting to Pegasus PMO.

• Lead full life-cycle project test management efforts for new and existing application development

initiatives using the Amex standard SDLC procedures from project initiation to close-out.

• Establish strategic project goals, timelines, resource utilization, and performance criteria for project team

activities to meet and/or exceed client expectations.

• Guiding, coordinating other Pegasus market TM’s by providing tips and best practices for best utilization

of time and resources.

• Supporting System Assurance (UAT) team in understanding the functionality of each Amex application

impacted in the project and guiding them in performing user validations, UAT test planning and QC

support.

• Onsite/offshore coordination.

AMERICAN EXPRESS, PHOENIX OCT ‘12 – SEP ‘13

E2E Test lead

Pegasus India/Singapore Corporate: Pegasus Corporate Program is to consolidate American Express

Corporate Account Receivable (A/R) systems spanning across 17 separate global markets onto the Globestar

A/R platform.

• Responsible for the overall success of testing. Managing the individual Pegasus I/S data conversion

projects by guiding the TM’s to resolve the show stopper issues, Test data issues and updating the day to

day overall market status to Pegasus leadership, weekly status reporting to Pegasus PMO.

• Lead full life-cycle project test management efforts for new and existing application development

initiatives using the Amex standard SDLC procedures from project initiation to close-out.

• Establish strategic project goals, timelines, resource utilization, and performance criteria for project team

activities to meet and/or exceed client expectations.

• Guiding, Coordinating other Pegasus market TM’s by providing data conversion tips and best practices

for best utilization of time and resources.

• Supporting System Assurance (UAT) team in understanding the functionality of each Amex application

impacted in the project and guiding them in performing user validations, UAT test planning and QC

support.

• Onsite/offshore coordination.

AMERICAN EXPRESS, FLORIDA AUG ‘10 – OCT ‘12

E2E Test lead

Pegasus Mexico Core Corporate & Mexico build: Pegasus Corporate Program is to consolidate American

Express Corporate Account Receivable (A/R) systems spanning across 17 separate global markets onto the

Globestar A/R platform.

• Managing the project from Analyze phase till Implementation.

• Lead full life-cycle project test management efforts for new and existing application development

initiatives using the Amex standard SDLC procedures from project initiation to close-out.

• Coordinating with all impacted applications to gather all phase vise deliverables and document all defects,

programming errors and operational characteristics that are inconsistent with stated requirements and design

specifications.

• Provide leadership to develop test plans from design and requirements documents, consolidates scenarios,

test cases and other input contributed by other team members.

• Conducted RRA sessions and develop testing strategy and test plan, outlined various capabilities of the

testing process. Describe the tasks of each testing capability, outlined roles and responsibilities related to the

testing process.

• Gather Test data characteristics and manage entire Test data setup prior to Assembly/Integration testing

• Manage testing schedule and communicate testing progress. Perform deliverables tracking and reporting as

assigned.

• Monitors progress of testing efforts within the team to ensure deadlines are met.

• Provide technical guidance to QA team on how to test complicated features.

• Liaise with developers, business analysts and user representations in application design and document

reviews.

• Performed extensive Test planning using Microsoft project plan.

• Onsite/offshore coordination.

AMERICAN EXPRESS, FLORIDA MAR ‘10 - AUG ‘10

Test manager

LAC portfolio which has primary markets as Mexico, Argentina and Brazil. LAC region consists of MNS as

AR system and Stelar as Corporate hierarchy database.

Worked as Test manager for various LAC projects, activities include overall project test management,

conducing calls, gathering deliverables as per Amex SDLC, defect tracking, test date setup, test support, status

reporting, Ability to partner with multiple development teams in developing test strategies and test plans.

• Grace days & Flex pricing, the Grace Days feature will provide the ability to assign grace days period by

Corporation, which can go from 0 days to the next cut off. During the Grace period no delinquency interest

rates will be applicable. Flex-pricing & Interest Rates will provide the ability to assign a Flex-pricing period

by Corporation and a preferred Interest Rate by Corporation to be applied during that Flex-pricing period,

which can be zero.

• ASP- Stratus Decommission Argentina Market is to migrate the file transmission from Stratus to SFT for

ASP application templates. As part of the Global Corporate Card Services business Stratus mailboxes were

used to transfer files from American Express to Clients and Third Parties which are replaced with SFT

mailbox.

• Paper-off Enablement for Mexico & Argentina develop a one-time process to identify and update

Argentina and Mexico Corporate Card Members to turn Paper-off based on Business rules. This is a re-

engineering initiative to turn off paper statements for targeted Mexico and Argentina Card Members.

AMERICAN EXPRESS, BANGALORE JUN‘09 – MAR ‘10

Test Analyst / Test Manager

Card Member/Corporate Account Receivable system (CMCARS) The CMCARS system performs the

account receivable updates and billing functions that supports both the corporate Travel and Entertainment

(T&E) and the Purchasing card lines of business at American Express. The corporate account receivable system

is the primary billing system for all corporate accounts. It maintains daily incoming charge activities (i.e.,

debits, credits, adjustments and remittances), cycle (monthly) accounts status, account aging, and generates

different types of billing/report files (i.e. ECCB, CAPS, BRIDGE). It initiates the renewal card process.

• Design, develop and execute test cases using test plans and functional specifications.

• Participate in all phases of the test cycle, including Integration/System testing, Performance Testing,

Regression Testing, User acceptance testing.

• Gathering the requirements by discussing with AMEX personnel based on the System Requirements

Document to cover the functionality, operational, technical issues and scope of work

• Identify, analyze and document all defects, programming errors and operational characteristics that are

inconsistent with stated requirements and design specifications.

• Estimation of the software testing effort

• Preparation of Test plans and Test strategy documents.

• Represented test team in communication with development, business, PM teams and responsible for Defect

Confirmation, Tracking, Resolution, Closing and sign-off for release to higher environments .

• Worked as a liaison between Development team and testing team.

AMERICAN EXPRESS, BANGALORE JULY ‘08 – MAY ‘09

Tech Lead

CRPS : Locatable Address Convertible System (LACS)

Providing address to the downstream systems (Triumph) as part of delivering letters in synch with

American Postal code system after modifying the data received from Experian (which standardizes the

address) by making CRPS as the standardized system for addresses through Customer Relationship

Portfolio System of American Express Technologies.

• Gathering the requirements by discussing with AMEX personnel based on the system requirements

document to cover the functionality, operational, technical issues and scope of work

• Participate in PDP, Analyze, Design, Build, SIT and UAT phases

• Estimation of the software development effort

• Carry out Impact analysis and prepare low level design

• Prepare test plan specifications and guide the team in various phases of the project

• Identify, analyze and document all defects, programming errors and operational characteristics that are

inconsistent with stated requirements and design specifications.

AMERICAN EXPRESS, BANGALORE SEPT ‘07 – JUN ’08

Application Developer

CRPS : Enterprise Privacy Event Notification (EPEN)

Notifying the American Express card member about the card details that has been leaked out in an enterprise by

providing the contact and residential address details through Customer Relationship Portfolio System of

American Express Technologies.

• Gather the requirements from the Tech lead and prepare the low level and high level design.

• Perform Coding, Unit, Component and Assembly testing

• Prepare SIT test conditions and Unit test scripts

• Involve in SIT and UAT testing.

• Defect tracking, debugging and status reporting

• Participate in Implementation and post implementation activities including 90 day warranty.

CAPGEMINI, BANGALOREDEC ‘05 – AUG ‘07

Application Developer / Tester

Lucent technologies: Data provisioning

This system interfaces with all the major Order writing, Provisioning and Billing systems of Lucent. It services

the user groups with the data they request in the preferred format. It’s functionality can be divided into two

parts, Data storage and Send and Receive data feeds.

• Analyze identified business scenarios and build supporting test cases.

• Developed test plans and test specifications, set up and execute manual tests, evaluate test cases with dev

and application POCs, team leads to make sure that all requirements are covered under testing and report

test results and log defects.

• Prepared Test conditions and Test cases and executed them in Test center.

• Performed Smoke testing and Regression testing for fixes released during Integration Testing phase.

• Participated in test meetings to ensure all issues are addressed and resolved.

EDUCATION / TECHNICAL SKILLS

Bachelor of Technology in Mechanical Engineering, Jawaharlal Nehru Technological University, Hyderabad,

India.

TECHNICAL SKILLS

Testing Tools HP Quality Center 11.5 (ALM)

Operating Systems MVS/XA, Windows 2000/XP

Programming Languages COBOL, JCL

Hardware IBM 3090

Software TSO/ISPF, VSAM, TSO/ISPF, File-AID for MVS, File-aid for

IMS/DB2, Ezytrieve, Changeman, Xpeditor

Databases IMS, DB2

Microsoft tools MS Visio, MS Project, MS PowerPoint, MS Office, MS Excel, MS

Word,

• Banking Applications

Areas/Applications

• Finance Applications

• Telecom Applications

Contact this candidate