Customer Service Manager

Objective: To obtain a position in a professional, friendly, energetic,

and enjoyable environment that requires the

ultimate in customer service and quality.

Summary of qualifications

Detailed oriented and result driven. Skilled communicator with all levels

of an organization. Effective at managing multi-tasks to achieve results

on time. Innovative and creative in building relationships to accomplish

goals. Operational knowledge of computing, including but not limited to:

MSWord, Outlook, Excel

PROFESSIONAL EXPERIENCE

Farmington Bank- West Farms Mall 2012-

Present

Teller

. Handling cash

. Answering phones

. Cashing checks

. Opening Accounts

. Training new teller on system

. Customer service

. Selling products

. Working platform

. Emailing

. Opening and closing the bank

. Deposits and withdrawals

. Performing data entry

. Balancing atm, vault, coin machine, teller till, and TCR

. Mail customers forms

. Ordering cash and supplies

. Assist in everyday operational duties

Employment Solution, Inc. - New York

University of Connecticut Health Center Records Clerk

2012(Temporary Position)

. Created patients charts for clinic

. Prepped patients charts for clinic

. Performed data entry

. Assisted medical assistants and other employees

. Directed and scheduled patients for appointments

. Prepped charts for billing review

. Performed chart resets

. Ran medical records clinic on pull machine

. Prepped charts for "stars"

. Received and sent charts out

. Dropped filed patient paper information into charts

. Mailed chart intakes

. Input patients loose filing into script order

. Answered phones

Caretaker

Caretaker for Elderly Couple

2011 - 2012

. Assisting with bath and dressing

. Assist in food shopping and preparing meals

. Assist in entertainment such as walking, putting together puzzles,

reading stories, etc.

Lowes 2007 - 2010

Head Cashier - Customer Service Representative - Cashier

. Demonstrate excellent customer service skills.

. Expedite customers through the store's registers.

. Apply basic mathematical concepts such as adding, subtracting,

multiplying, dividing and knowledge of weights and measures.

. Ensure the efficient operation of the cashier team and front-end

operations by ensuring the efficient operation of the registers,

influencing and supporting the cashier team, expediting price checks

and identifying high shrink items.

. Assist the supervision and training of cashiers

. Assist Manager in scheduling cashiers

. Support cashier development and accuracy by utilizing various tools

. Take over cashier duties as needed

. Process merchandise information through computer system, POS registers

system and complete all required paperwork according to policy.

. Perform other duties as required

Crown Plaza Hotel (Shaner Hotel Group)

Front Desk Clerk 2006 -

2007

. Mange all responsibilities in an independent manner

. Check-in/check-out hotel guest courteously and efficiently

. Input and access data in computer

. Process all payments according to established hotel requirements

. Complete cashier reports; balance receipts; drop receipts; and secure

bank

. Assist PBX with switchboard duties

. Provide Concierge serve when needed

. Provide information and services to any guest or visitor

professionally, courteously and efficiently

. Focus on guests' needs, remaining calm and courteous

. Maintain confidentiality of all guests and hotel information

. Ensure security of guest room access

. Maintain complete knowledge and comply with all hotel and departmental

policies and procedures

. Set-up work station with necessary supplies; maintain cleanliness

. File registration cards and vouchers

. Handle guest complaints and ensuring guest satisfaction

. Take, record and relay messages accurately, completely and legibly

. Assist all departments/executives in obtaining appropriate information

regarding groups, inventory and guest information

Wal Mart

Customer Service Manager Trainee

2003-2006

. Supervised cashiers

. Handled customer issues

. Ensured the proper amount of cash in each cashier draw

. Provided team leadership

Customer Service Clerk

. Handled customer and cashier issues

. Processed money orders and money grams

. Cashed employees payroll checks

. Processed returned items

. Maintained a clean, neat working environment

. Assisted in making sure all returned items were back in the proper

department

Salesperson

. Assisted customers as needed

. Placed new items in proper place and proper department

. Conducted price checks for customers as needed

. Maintained a safe, clean working environment

Layaway Clerk

. Recorded location of packages that were put into storage

. Processed all paperwork, including making sure the names, addresses,

and phone numbers were on layaway slips

. Filed and recorded paperwork in alphabetic order

. Processed cancelled layaways and put items back on floor

. Handled both cash and credit cards

Education:

New Britain High School - 9/02-6/05

Tunxis Community College - 8/05 - 8/06

Sanford Brown - Graduated 2011- Medical Assistant Certificate

References provided upon request

Contact this candidate