Customer Service Sales

Renee Oliver-Harris

**** ******* ****** *******, ** 48213 313-***-**** **********@***.***

Career Statement

Independent, self-motivated person with outstanding client relationship skills seeks to apply the sales, leadership and

organizational skills acquired to help facilitate growth and productivity within a corporation.

Professional Skills

Life Insurance Licensed Proficiency with PC and Windows

Health and Accident Insurance Licensed Proficiency with enrollment software:

Long-Term Care Certified Benefits Connect, SmartBen, Selerix,

Plane.biz and People Soft

Professional Experience

Benefits Specialist October 2011 to

Present

Hodges and Mace

Atlanta, GA

• Educate employees on benefit elections and key plan features to help employees understand benefit choices.

• Educate employees on health plan choices through plan comparison which will be beneficial for employee’s family and

budget.

• Educate employees on the financial value of their benefits, and explain corporate strategy and mission to increase

appreciation of benefits package.

Insurance Producer January 2010 to

October 2011

Colonial Life

Southfield, MI

• Development of new business with supplemental benefits in the area of Life, Accident, Critical Illness, and Disability

• Educate employees of their benefits and how they enhance medical benefit package

• Retention of new and existing customers by developing business relationship

• Conference Hosting and Group Presentation

Owner July 2007 to

September 2010

Reel Neet Home, Office, and Business Organizing

Chicago, IL

• Listened and inferred client needs

• Customized organizational systems to meet clients needs to create a stress free work environment

• Educated clients on tailored designed organizing system for longevity

President July 2001 to

June 2008

George B. Armstrong School Council

Chicago, IL

• Organized and maintained yearly calendar

• Organized and lead monthly meetings

• Managed the strengths of council members to enhance school productivity

• Worked with administration, teachers, parents, and students to resolve problems

• Organized and lead fundraising for special projects

• Oversaw budget, public relations, and curriculum committees

• Organized yearly training sessions for council members

• Created workshops to enhance parenting skills

• Hosted annual teacher-parent dinner to increase communicate and parent involvement

Owner April 1998 to

December 2000

Mind Body and Soul Hair Salon and Spa

Chicago, IL

• Produced operational records and reports outlining daily activity and sales production

• Managed all facets of business including client services, sales, and employee hiring

• Developed marketing strategies to target specific cliental

• Designed and executed remodeling of Hyde Park Location

• Cultivated relationships with radio and television personalities to increase business exposure

Education

Chicago State University, Business Major, 1995

Wayne State University, 1992

Wayne County Community College, 1990

Recognitions

• Hodges and Mace – Letter of Appreciation form company Principal Peter Mace

• Colonial Life – National Benefits Enrolment Team

Personal Skills

Life Directions-Peers Inspiring Peers

5716 Michigan Ave. Detroit, MI 48210

• Mentor and motivate middle and high school students to become responsible and productive adults

• Attend monthly field trips to expand student awareness

• Weekly phone calls and emails to enhance character building traits

Men Who Dare Inc – A Scholarship Organization

613 Abbott Detroit, MI 48226

• Organized volunteers for Annual Black and White Ball and Golf Tournament

• Assisted in fundraising for youth scholarships

• Registration of guest

• Ongoing customer service though out events

Cass Technical High School

2501 2nd Ave Detroit, MI 48201

• Trained drama students to solicit business owners for musical program booklet

• Oversaw sales and collection of donations

• Worked with parent volunteers in the design and layout of program booklet

• Oversaw printing and distribution of program booklet

• Provided transportation for fundraising outings

Other Training

Human Nature Trained January 2001 to April

2008

Positively Motivating

Chicago, IL

Trained in interpersonal skills to understand and successfully work with adults. This includes the ability to handle irrational and

immature individuals, understanding the importance of win-win negation; the talent to listen to others’ concerns to practices;

express empathy; and respect individual differences by learning to appreciate and use the talents of every individual

Contact this candidate