Customer Service Manager
Resume:
Shreya Kattel Adhikari
mail:acbzxi@r.postjobfree.com Manassas, VA 20110
Ph: 619-***-****
• Result Oriented including business management, marketing, planning and
excellent customer service.
• Ability to leverage skills and capabilities to participate in any sales activities.
• Skilled in improving customer relation level at any competitive market.
• Exceptional leadership quality concerning team initiatives.
• Played a key role in increasing sales as well as customer satisfaction.
• Fluent in communicating several languages verbal as well as written (English, Spanish,
Hindi and Nepalese)
• Able to use Microsoft Word and Excel with outstanding typing skill.
• Accurate at handling cash which included collecting, counting and depositing into
the bank.
• Provide require change to the entire store on daily basis.
• Maintain executive meetings and management of staffs for six stores .
• Hiring new employees along with interviews .
• Educate staffs as well as managers for any new products.
• Organize training session for new employees.
• Doing payrolls and keeping a track of weekly store schedules.
• Ordering DCP as well as keeping track of inventory.
• Document invoices for several vendors.
• Preparing monthly sales report along with labor percent.
• Meet and greet the customer service requirements .
• Closing of the day for each store numbers.
• Handle general administrative duties such as filing, copying and faxing.
High School Graduate and Some College (2006)
(Northern Virginia Community college 3001 North Beauregard Street
Alexandria, VA 22311-5097)
2002 June-2008 November with Dunkin Brands of Virginia (Dunkin Donuts & Baskin Robbins)
3325 Jefferson Davis Hwy, Alexandria VA 22305
Shift leader (2002-2003) Assistant Manager (2003-2004) 5701 Columbia Pike Falls Church, VA
22041
General Manager Of Operation(2004-2008) 3325 Jefferson Davis Hwy, Alexandria VA 22305
Store Manager (2012 Oct-2012 Dec) Dunkin Donuts & Baskin Robbins, 2201 Old Bridge
Rd, Woodbridge VA 22192
Teller (2013 April-2013 Nov)with SunTrust Bank 8885 Centerville Rd
Manassas VA 20110
Ali Assayesh, Store Owner
Dunkin Donuts & Baskin Robbins
3325 Jefferson Davis Hwy
Alexandria, VA 22305
Frederic Gary, Gen ‘l Mgr.
Dunkin Donuts & Baskin Robbins
3325 Jefferson Davis Hwy
Alexandria, VA 22305
Ali Assayesh, Store Owner
Dunkin Donuts & Baskin Robbins
2201 Old Bridge Rd, Woodbridge, VA 22192
703- 508-8678
Roweena Narayan
SunTrust Bank
8885 Centerville Rd
Manassas VA 20110
Education
Employment History
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