Customer Service Manager
Resume:
Sarah Homeier
**** ****** ****, ********* ***, Parma, Ohio, 44130
440-***-**** acbzuh@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
• Extensive experience in customer service and working with the public
• Possess superior wri t ten and verbal communication skills
• Thorough and detail oriented with exceptional planning and organizational skills
• Ability to work individually and in teams
EDUCATION
Cleveland State University, Cleveland, Ohio
Bachelor of Arts in Nonprofit Administration, GPA 3.96, Summa Cum Laude December 2013
Cuyahoga Community College, Parma Heights, Ohio
Associates of Arts, GPA 3.3 August 2012
RELEVANT COURSEWORK
• Methods of Research and Evaluation
• Managing Urban Diversity
• Principles of Microeconomics
• Non-Profit Administration and Leadership
• Urban Data Analysis
TECHNICAL SKILLS
Microsoft Word, PowerPoint, Excel; social media administration, Internet research
WORK EXPERIENCE
Cleveland Police Foundation, Cleveland, Ohio 07/2013-12/13/13
Senior Intern/Communications Manager
• Monitor website, create and manage social media sites, provide assistance creating bi-annual
newsletter, update spread sheets, collect and update potential partnering organizations contact
information, research potentially beneficial products and services, grant research, create press
releases, and attend events.
Applebee’s, Middleburg Heights, Ohio 02/2012-10/2013
Server
• Provide excellent customer service to patrons, handle payments, work with bar and kitchen staff
to ensure correct orders
The Flaming Ice Cube, Cleveland, Ohio 08/2010-01/2012
Supervisor
• Supervised a staff of 4, trained employees on company guidelines; served patrons, prepared and
cooked entrees, balanced drawer and made bank deposits
Value World, Cleveland, Ohio 08/2007-06/2010
Cashier/Pricer
• Provide excellent customer service to patrons, organize and sort merchandise based on color and
department; meet quota of items priced and organized into the merchandize daily
VOLUNTEER/COMMUNITY SERVICE
Metro Church South, Middleburgh Heights, OH 2005-2009
• Led youth group events, participated in a monthly homeless outreach focused on the downtown region
• Served the church through setting up meals and cleaning, served youth for one summer by
volunteering for Vacation Bible school, participated in multiple fundraisers, traveled to Norway to
participate in a missions trip in 2007
Other Community Service/Experiences
• Served the Buckeye neighborhood in 2013 through a small group task of completing the historical
designation application on their part so they may receive funding to further develop the area.
• Established a community garden in a low income neighborhood in Tremont in 2008 focused on
working with the youth
Sarah Homeier
5936 Stumph Road, Apartment 317, Parma, Ohio, 44130
440-***-**** acbzuh@r.postjobfree.com
REFERENCES
Scott Schaeffer
General Manager
Applebee’s
6871 Pearl Road, Middleburg Heights, Ohio 44130
acbzuh@r.postjobfree.com
Susan Piskor
Payroll Supervisor
Marc Glassman Incorporated
9250 B North Church Drive, Parma Heights, Ohio 44130
acbzuh@r.postjobfree.com
Jennifer Madden
College Lecturer
Cleveland State University
2121 Euclid Avenue, Cleveland Ohio, 44115
acbzuh@r.postjobfree.com
Chas Lane
Executive Director
Cleveland Police Foundation
1300 Ontario Street, Cleveland Ohio 44113
acbzuh@r.postjobfree.com
Jennifer Wypasek
Administrative Assistant
Cleveland Police Foundation
1300 Ontario Street, Cleveland Ohio 44113
acbzuh@r.postjobfree.com
Kathy Delaney
Director of Community Partnerships
Cleveland Police Foundation
1300 Ontario Street, Cleveland Ohio 44113
acbzuh@r.postjobfree.com
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