Project Manager Management

M aria A Castro

Shrewsbury, MA - email: acbzti@r.postjobfree.com

PROFESSIONAL OBJECT IVE

I am interested in pursuing a project management. I will like to work with a dynamic team in a reputable

and leader company, where I can enhance my project management and further continue improving my skills.

I count with more than 10 years of expertise in IT software projects within 500 Fortune Companies. I had

carry on responsibilities as a mediator, planner, coordinator, and liaison in IT projects using a variety of

methodologies and in-house applications. Throughout all the projects I had demonstrated strong skills in

delivering within short t imeframes while constant adaptation to new requirements and user needs.

BUSINESS SKILLS

Ability to work as a facilitator, clear sense of urgency and time management, experience leading cross

f unctional teams, active participation in analyzing situations to define the problem and provide alternative

solutions, manage to create options creating clear and define acceptance criteria for the work required, open

m ind to new challenges and unexpected situations, rapid reaction and level of adaptability, self-motivate and

well organized, fast learning ability, capable to motivate the team to have the work done on time, goal

o riented, focus and meticulous mind, fan of clear to-do-list and structure instructions, works well under

stressful situations.

WORK M ET HODOLOGIES

Agile Methodology, Scrum Methodology, Waterfall Methodology, System Development Life Cycle (SDCL), IT

P roject Management, User Acceptance Testing Methodology (UAT), Unified Modeling Language (UML),

Customer Relationship Management methodology (CMR), and Web Development Methodology.

SOFTWARE APP L ICAT IO NS

Agile - Version One, Oracle PL/SQL Developer v 10, Linux, Perforce 4, WinSCP, Clarity PPM, Smartsheet,

J ira, MindMapper, SmartDraw, Microsoft Team Foundation Server, Crystal XI Reporting, HP QC Testing

Tool, SOAP UI Open Source Testing, Toad Oracle 11.5, Aprimo B2B, Salesforce B2B, Omniture - Web

A nalytics, SAGE - Millennium 7.9.3, SAGE ACT! CRM, MS Office + MS Project + Visio 2013, and Adobe CS 5

/ Web Design HTML.

E D UCAT IO N

2013 - Master of Science in Information Technology – Project Management, (Completion date 2015). Kaplan

U niversity. USA

2007 - Master Certificate in Visual Communications and Digital Media. Clark University. USA

1996 - Diploma in Finance. Universidad del Rosario. Colombia

1994 - B.S., Business Administration, minors in Organization Management - Financial Marketing.

U niversidad de la Sabana. Colombia.

CERT I F ICAT IO NS

2013 - Scrum Master Accredited Certification. In ternational Scrum Institute. USA

2012 - Crystal Reports XI Beginning and Intermediate Level Certificate. New Horizons. USA

2012 - Writing Queries - Microsoft SQL Server 2008 - In termediate Level Certification. New Horizons. USA

2011 – Xcelsius. Beginning and In termediate Level. New Horizons. USA

CONT I N U I NG ED UCAT ION

2013 - Agile Collaboration to Improve Requirements Productivity. WebSemniar. Modern Analyst. USA

2013 - Agile Requirement Gathering Process to Avoiding Common Data Problems. WebSemniar. Modern

A nalyst. USA

2013 - Project Management. 150 hours. A kamai Technologies. USA

2013 - CRM for BA’s. Techniques to maximize your CRM. WebSemniar. Modern Analyst. USA

2012 - SAGE Millennium. System Administrator Certification and Bachelor’s Degree Certification. SAGE

T raining University. USA

2012 - Working Effectively Through Objectivity Seminar. Babson College. USA

2011 - Toad 9.7.2. Beginning Level – Harvard University (Internal Training Programs). Harvard University.

USA

2011 - Omniture. Beginning Level – EMC 2 Corp University (Internal Training Programs). USA

2011 - SalesForce.com. Beginning and Intermediate Level – EMC 2 Corp University (Internal Training

P rograms). USA

2005 - 5 courses completed in business graduate management. University of Phoenix

2003 - 5 courses completed in information technology graduate management. New Hampshire College.

AWARDS

2011 - Agile 8th Sprint - Speed Award – EMC 2 Corp -- Campaign to Cash Project

2011 - Agile 18th Sprint - Speed Award – EMC 2 Corp - Campaign to Cash Project

2010 - Recognition for Participation – First Publication ‘Information Storage and Management’ book. EMC 2

Corp.

1993 - University Student Counselor Member

1990 to 1994 - Assistant Professor for Information Technology, Administration Theory, Business

Development, and Product Strategy

ASSOC IAT IO NS - M E MBERS H I PS

2013 - Scrum.org

2012 - Mind Tools

2011 - Modern Analyst.com

2011 - I IBA (International Institute of Business Analysis)

WORK EXPER I E NCE

4Sight Technologies, Boston MA (10/13 – Present)

IT Project Manager Consultant – Scrum Master

- Assisting in leading projects with in the insurance, aerospace, defense, transportation, banking &

f inancial service, and government industries

- Executing the SOW for the project assign

- Creating the work beak down, time frames and milestones

- Conducting kick-off meetings

- Creating the project plan for the project

- Providing weekly updates to key participants and subject matters experts

- Assisting the Client Project Leader in meetings with key stakeholders

- Ensure to keep the project within the scope and raising any potential r isks

- Coordinating any work session and work load required for the onshore and offshore teams

- Communicate and coordinate with SME the tasks assigned to meet the milestones

Akamai Technologies, Cambridge MA (01/13 – 10/13)

Project Manager – Sr. Business System Analyst - I T FinCorp Division

- Acted as a release manager, in which managed and coordinated cross functional teams up to 30 onsite

and offshore resources to synchronize the software deployments and post deployments operations.

P rovided daily stand-up meetings with status report to the IT Release Management Team.

- Served as a project manager and coordinated with a core team of seven developers and five cross

f unctional teams to set the project plan, the task planning, and the user stories to implement new data

p ipelines to the COGS – Cost of Goods Sale – procedure. Manage to maintain the requirements of the

stories within the scope of the SOW, maintained the project plan, and t racked the team development to

ensure reaching the milestones for each of the sessions.

- Coordinated review meetings and lead the process with key stakeholders and technical teams to review

t he logic and business rules embedded in the system with more than 500+ tables, 300+views and more

t han 1000+ business rules.

- Lead and represented the AIS – IT Division during the Disaster Recovery project. Created and

maintain for the division the project plan, set stand ups meetings with the developers to review the

status of tasks for each session. Integrated the division project plan to the general project plan of the

p roject managed by the lead project manager. Worked with five external application users to define the

acceptance criteria, user stories and requirements for the project. Presented at the review meetings the

roadblocks on the project. Presented and maintain weekly status reports to key stakeholders of the IT

d ivision.

- Coordinated daily stand ups with the offshore resources of the Center of Excellent to track their

p rogress in testing the new functionalities selected for the period. Identify any stoppers and responded

to their questions regarding requirements of the functionality. Prepared status report for the NetStast

team to present during the planning meeting to review if the velocity and development were aligned

w ith the t ime frame planed. Follow up actions to re-align their job in case it was need it. Managed

successfully the implementation of more than 50 functionalities and enhancements.

- Worked as a leader in creating and initiate a culture for documenting the current procedures and most

relevant operations. Created a repository location for procedures related to Batches, Check List for

Releases, Backups, Gap Analysis, Code Deployment, R-Synch Loading files, SOX Audit Compliance,

Verify Stats per customer, Log File for Project Issues and Risk assessments.

- Participated at the review meetings for the IT –Change Management to discuss, and analyzed the

i mpact and determined the level of participation from our division in the future enchantments,

upgrades, or developments at the IT Department.

- Motivated, guided and assisted in t raining the new QA’s personnel hired off shore.

B abson College, Wellesley MA (01 /12 – 01 /13)

Business System Analyst & Syst. Admin M i l lennium - Information Security System Development

Department

- Managed a very complex and large cross-functional teams in order to layout the high priority

requirements and designed the roadmap and time frame to implemented

- Served as a coordinator between the consultants, internal developers and third party vendors during

t he implementation and development of new functionalities at the Millennium software, CRM

application and for the new application Campus Call. Recorded all the functionalities and requirement

details at the backlog.

- Coordinated with subject matter experts the process to analyzed 45+ reports structure. Created a

p roject plan with the stories to validate their criteria of acceptance and business requirements.

- Lead with the Assistant Director the documentation of 20+ new, 15+ current business process, and ad-

hoc requests to enhance the report process and increment it efficiency in 15%.

- Worked closely with the lead project manager and layout a project plan with a time frame and

m ilestones to identify the data feeds, job procedures, and workflows between Millennium and the

current integrated applications from financial services and the register office. Been responsible for

p resenting the weekly status report.

- Served as a group coordinator to lead the upgrade process for the new version of the application and

corresponding testing with key users and report to stakeholders for final approval.

- Developed policies to ensure data integrity and security access to the system for multiple users.

- Reviewed and created more than 50 use case scenarios to test the system during 3 integrations, 2

upgrades, and 2 new releases.

- Lead work sessions with current vendors to identify solutions for end user problems and new

requirements.

- Provided Technical Support – Tier 1 - 2 Level to cross functional end users

- Created and maintained a stories at the list of issues between the IT department and the Development

and Alumni - Friends Network Offices

- Acted as a liaison and Subject Matter Expert between the Development and Alumni Department and

t he central IT Services Division

Ha rvard University, Cambridge, MA (10 /11 – 12 /11)

Business System Analyst - Common Alumni Affairs Development System (CAADS)

- Lead the kick off meetings for the second phase of the YardLine project.

- Served as a project manager and developed the project plan and release schedules.

- Coordinated tasks assigned to the cross function team members.

- Run daily stand ups meeting with the IT Manager to report and review the lit of task and their status

towards the deadline goal.

- Wrote 33+ new requirements including testing scenarios, user guidelines, and workflow documentation.

- Created and maintained a backlog including possible new opportunities for integrations and product

defects.

E MC 2 Corp, Hopkinton, MA (01 /11 – 09 /11)

B usiness System Analyst - Integration Stream Team – Campaign to Cash Project

- The Campaign to Cash project was run under the Agile Methodology.

- Served as a coordinator between the cross functional teams and the SME’s setting working sessions to

define and review the business requirements for the integration between the new application and the

current Customer Relationship Management software (SFDC.com)

- Followed the sprint backlogs to launch +250 n ew attribute fields to facilitate the integration between

t he new application Aprimo and the CRM – Salesforce.com with the General Marketing Data

Warehouse database using the scrum methodology.

- Using 4 sprints, lead and support the developers in mapping +800 fields between the SalesFroce.com,

t he BRS, RSA, and EMC divisions, to the new Aprimo application.

- Updated the sprint backlog adding stories and coordinated multiple workshops, knowledge transfer

meetings, and key-holders training sessions to demonstrated the new applications functionalities.

- Authored more than 150 stories to validate the business requirements, and user interfaces for specific

data load process achieving successfully the sprint objective of facilitating the user experience within

t he new application.

- Participated on the enhancement for the data cleanse and merging process between the Data

Warehouse and the new application executing more than +150 UAT’s evaluations and +70 SWAT tests

w ithin production environments

- Built 10 “as – is” current processes to define the “to-be-design” process facilitating the systems

i ntegration between the current CRM, the new application and the Data Warehouse.

- Understood the structure, functionality and applicability of four applications (SFDC, Aprimo, Omniture,

G MDB) current used by the stakeholders within the three divisions involved in the Integration project.

- Wrote 10 functional designs integrating the assumptions, conditions, business requirements, workflows,

use cases, and technical descriptions.

- Served as a SME to the Lead Test Manager to coordinate the TCoE (Technology Center of Excellence in

I ndia) to standardize work methodologies, root-cause procedures, script authoring, scheduling

executions, and structure the folder at the Quality Center (QC) application.

- Set daily stand ups meetings with the off shore to review the debugging tasks and t rack their advance

towards the sprint goal.

- Received two times the “Sprint Speed Award” recognition (Agile Methodology) within a team of 45 peers.

VivaKi – Publicis Groupe, Boston MA (08/10 – 01/11)

Sr. Business Analyst - F unctional - Reporting Stream - Olympic Project

- Defined and documented business requirements, business process f lows and diagrams

- Captured and analyzed +300 reports worldwide to identify key elements globally

- Validated current set of metrics (+150) and dimensions (+200) for the agencies globally.

- Standardized the equations and variables used to build reports for key stakeholders and middle

executives / managers a cross the agencies.

- Researched and prioritized end-user requirements and functional requirements to build their reports

f rom the data warehouse to be built

- Documented and revised functional requirements and specifications for the agencies / managers

- Provided data interpretation, design models and track results across multiple marketing channels using

various data sources.

- Maintained functional expertise in one or more of the following disciplines; database marketing,

i ntegrated channel marketing (including web), analytical tools, techniques, and other infrastructure

requirements.

E MC 2 Corp, F ranklin, MA 05/08 – 06/10

Business Analyst & Program Officer Coordinator

Education Service Division - Reporting Team (01/10 – 06/10)

- Developed, coordinated - lead a tactical plan to improve the Reporting Team, including defining team

work f low strategies.

- Designed a process to streamline report requests from internal teams.

- Worked to open new lines of communication and coordination between global inter-company teams,

specifically with the Business Intelligence (BI) unit.

- Supported efforts to quantify, design and build two executive-level dashboards with Crystal Xcelsius.

- Standardized and documented processes for data collection from inter-company units used for executive

analysis.

Global Service Division (10/09 – 06/10)

- Tabulated results from and build presentations about the annual Proven Professional Program global

survey (4,000+ people)

- Provided support and design presentations for the Education Services Council and the Executive

Educational Council.

- Summarized reports on projects resulting from the council meeting.

- Developed and led the 2010 Training Plan Project designed for field managers to select training paths

for more than 3,000 employees integrated to their reporting goals.

- Establish a procedure for data manipulation and analysis for the GS Interlock dashboard deck.

Industry Readiness Division - Academic Alliance Program – Program Officer for EMEA - AMERICAS

(01/09 – 03/10)

- Expanded base role responsibilities to support Americas and EMEA relationship managers.

- Used bi-lingual skill set to expand, support, and maintain new programs in South America.

- Participated in the publication of the first I nformation Storage and Management book.

Industry Readiness Division - Academic Alliance Program (05/08 – 03/10)

- Established - promoted standard processes to collect and analyze data from multiple different sources.

- Used collected data to produce and maintain Education Academic Alliance program's (EAA) executive

dashboard.

- Instrumental in the strategic business plan design for the Education Academic Alliance program.

- Act as a Project Manager for intra-team communication to include information dissemination.

- Provided services as a Database Manager, including end user training.

- Analyzed - utilized collected metrics to t ransform emotional management to factual management;

leading to informed decisions for strategic action.

- Coordinated with other managers in an ongoing manner to build - support a marketing plan for

Education Academic Alliance’s future needs.

- Coordinated with other teams the web site re designing and new launch strategic plan.

M a rketing Connection, Shrewsbury, MA (03/06 – 05/08)

B usiness Analyst & Marketing Research

- Researched, collected, and analyzed data to evaluate markets for existing and potential products and

services.

- Presented to customers market t rend conditions and possible industry changes impact analysis to their

existing products and services.

- Developed t raining documentation for clients related with oil industries, furniture, entertainment,

business associations and real estate companies

- Provided vendor comparison based on projects and current developments

- Designed and developed marketing collateral including websites to create brand image.

- Identified and monitor competitors.

Casa Publishing, Milford, MA (12/06 – 03/07)

Business Analyst & Marketing Coordinator

- Established business processes from publishing, production, quality control, approvals, and collections.

- Designed, developed and delivered real estate marketing collateral/sales materials for the President,

i ncluding a client database.

- Maintained Portuguese, Brazilian and Spanish commercial websites.

- Developed distribution channels for products, to include strategic partners for integrated services.

- Analyzed future opportunities for the stakeholders in creating awareness and involvement with the

community.

- Provided market data analysis, budgets, quotations and presentations for potential clients.

- Assisted in recruiting and training new sales personnel.

- Created and t racked email campaigns, providing analysis on effectiveness.

Allied Home Mo r tgage, Milford, MA (08/05 – 12/06)

Marketing Manager Assistant

- Analyzed telemarketing data - prepared reports of findings with graphical illustrations.

- Measured the effectiveness of the call center, error control, and call distribution. Analyzed strategies

and results.

- Referred and resolved customer situations in collaboration with appropriate departments.

Spanish M a rketing, Northborough, MA (03/01 – 08/05)

Business Analyst, Marketing & Database Coordinator

- Managed and maintained multiple databases, planning and coordinating database interconnectivity.

- Defined business models for new products and services

- Analyzed user requirements and procedures.

- Assisted the project manager in small projects for key customers

- Designed bilingual marketing materials.

- Maintained current Spanish community data - communicated with agencies about future projects.

- Researched, developed and prepared the Community Guide - Yellow Pages sections of D irectorio Latino

for Central MA and Boston Area.

- Continually updated the Directorio Latino Spanish website with Spanish community news and

i nformation.

- Maintained Spanish and English versions of New England Spanish Job Fairs, Spanish Marketing

website, and various customer websites.

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