Customer Service Sales
Resume:
NAZISH I. GHOURI
Grand Island, NY 14072
Cell: 716-***-****
Email:***************@*****.***
HIGHLIGHTS OF QUALIFICATIONS
* Strong interpersonal and communication skills
* Highly motivated and task oriented
* Able to work independently or as part of a team
* Hard working, reliable individual
* Proficient in Computer and Typing Skills
EDUCATION
Bachelors in Sciences
University of Punjab Lahore, Pakistan
1990 -1992
Associate in Pre-Medical
Govt. College Daska, Pakistan
1987-1989
High School Diploma (Science)
Govt. High School, Daska, Pakistan
1982-1984
WORK HISTORY
Customer Service Rep1
Sykes Enterprises Inc, USA
April 2013-July 2013
Customer Service/ Inside Sales Rep
Sykes Enterprises Inc, Canada
July 2012- Jan 2013
Inbound Customer service Rep
Alpine Access, Co, USA
June 2011- May 2012
Collections Specialist/Customer Service Rep
SITEL Corp-St. Catharine's- Ontario, Canada
June 2008-June 2011
Collections Specialist
Collect Corp - St. Catherine's, Ontario
March 2008-May 2008
Data Entry Clerk
Benny Hinn Ministries-Irving, Texas
June 2006-August 2006
Collections Specialist
Advanced Tele solutions - Dallas, Texas
August 2006 - May 2007
Office Assistant/ Receptionist/ Telephone Operator (Volunteer)
Shekinah Care Ministries - Pietermaritzburg, South Africa
April 2002 - October 2002
Insurance Sales Agent
Pakistan State Life Insurance-Pakistan
March 1996- July 1997
WORK EXPERIENCE
Customer Service/Collections
. Answered inbound calls, provided information to new and existing
customer
. Resolved billing and accounts related complains
* Answered enquiries from customers and investigated complaints
* Received account payments and updated accounts
* Took customer orders for goods and services and promoted same
* Explained the type and cost of services offered, ordered services,
provided information
about claims or accounts; initiated billing and processed claims
* Notified debtors of past due payment and accounts by telephone
* Resolved collection issues by making payment arrangements by telephone
* Traced and located debtors and handled outbound calls
* Worked with on-line accounts and systems
Administration
* Greeted people coming into offices and directed them to the
appropriate contacts or
services
* Provided information and performed clerical duties
* Screened and forwarded telephone calls and took messages where
applicable
* Performed other clerical duties such as filing and data entry
Sales
* Provided estimates or quoted prices, credit terms, warranties and
delivery dates
* Sold new plans, packages, and phones. Processed, traced and canceled
Orders
Sold insurance policies based on customers' needs and price range
ACHIEVEMENTS
. 2012: Ranked as a top sales agent for Rogers Wireless, while working
for Sykes Inc. in Canada.
. 2009: Ranked as one of top ten collectors, while working for Capitol
One at Sitel Corporation in St. Catharines branch in Canada.
***REFERENCES AVAILABLE UPON REQUEST***
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