Sales Customer Service

Jo Anne Barone

Depew, NY *****

716-***-**** or **********@*****.***

EDUCATION: NARDIN ACADEMY HIGH SCHOOL

*** ********* ******, *******, ** 14222

Graduated June 1983 - College Preparatory

E.C.C. (CITY)

121 Ellicott Street, Buffalo, NY 14203

Graduated May 1987 - A.A.S. Degree Hotel Management

(Internship at Radisson Hotel & E.M. Statler Dining Room)

NFT TRAVEL SCHOOL

415 N. French Road, W. Amherst, NY 14228

Graduated December 1999 - Travel Agent & Sabre Training

Certificate

SHUTTLE AMERICA AIRLINE SCHOOL

334 Ella Grass Turnpike, Windsor Locks, CT 06096

Graduated February 2000 - Airline Training & Customer

Service Certificate

BARTENDER'S PROF. TRAINING INST.

3815 Delaware Avenue, Kenmore, NY 14217

Graduated February 2006 - Bartending & Alcohol Awareness

Certificate

COURSES: Front Desk Operations, Worldwide Geography, Hotel Mgt &

Supervision,

Travel Industry Codes, Hotel Accounting I, II

(Bookkeeping), Travel Sales

Technique, Telephone Sales Technique, Official Hotel &

Resort Guide

SKILLS: ITT Courier Computer, IBM Computer/Word Perfect, Wings &

Sabre Computer,

Computerized Reservation System, Typing 60 WPM, ATT

Computer, NCR

Posting Machine, Microsoft Word, Fax Machine & PBX

Switchboard

EMPLOYMENT: CATALYST FITNESS LANCASTER 2/11/04 -

Present

1402 French Road, Depew, NY 14043

SECRETARY/FRONT DESK

Taking care of memberships, typing, filing, computer,

answering telephones,

working directly with the public, communication skills.

SPIRITED PROMOTIONS 6/6/03

- Present

P.O. Box 193, Clarence Center, NY 14032

PROMOTIONS

Promoting different brands of liquor to golf courses,

restaurants, niteclubs, trade

shows and hotel events. Working directly with the public.

KELLY FOR KIDS/HUNTER'S HOPE FOUNDATION 5/2004 -

06/10

1961 Wehrle Drive, Suite 5, Williamsville, NY 14221

VOLUNTEER

Volunteer for Jim Kelly's Foundation to help raise money

for children that have

been diagnosed with Krabbe's Leukodystrophy - an inherited

fatal, nervous

system disease. Drive golf carts for celebrities and help

with the live auction at

the casino.

NIAGARA FITNESS HEALTH CLUB 1/11/02 -

1/26/04

4701 Transit Road, Depew, NY 14043

SECRETARY/FRONT DESK

Taking care of memberships, typing, filing, computer,

answering telephones,

working directly with the public, communication skills.

EBER BROS WINE & LIQUOR CORPORATION 6/6/03

- 2/14/05

6000 Bailey Avenue, Amherst, NY 14226

BACARDI SALES REPRESENTATIVE

Promoting and selling Bacardi and various liquor to

restaurants, niteclubs, trade

shows, and Bills games. Working directly with the public.

SPORTSERVICE/DELAWARE NORTH COMPANY 7/17/01 - 12/16/01

6000 Bailey Avenue, Amherst, NY 14226

7/12/02 - 10/20/02

WAITRESS (SEASONAL FOR BUFFALO BILLS GAMES)

Waiting on season ticket holders in the Goal Line Club

throughout the Bill's

season which involves taking food & beverage orders and

being hospitable to my

assigned club section of people.

ESQUIRE LIMOUSINE SERVICE

1989 - 1/14/06

Dick & Broadway, Cheektowaga, NY 14227

SECRETARY/HOSTESS

Family owned limousine company by brother. Duties

included answering

phones, arranging limousine appointments, showing Limos,

typing, general

office work, and working at many bridal shows in the area.

Also, on weekends,

weekends, worked as hostess and bartender on board the

limo bus for wedding

parties.

HYATT REGENCY BUFFALO HOTEL 4/18/00 -

6/1/01

Two Fountain Plaza, Buffalo, NY 14202

SALES ADMINISTRATIVE ASSISTANT

Assisting managers with various markets such as

entertainment, sporting events,

weddings, tours, and national conventions. Answering

phones, typing 60 WPM,

Microsoft word, filing, mailings, and databases.

SHUTTLE AMERICA AIRLINES 2/21/00

- 3/18/00

Buffalo Niagara International Airport, Genesee Street,

Buffalo, NY 14225

CUSTOMER SERVICE AGENT

Working various positions within the airline including

ramp, catering, loading

and unloading bags, ticket counter and gate.

YOST INC - EMPLOYEE ASSISTANCE PROGRAM 10/28/88 -

12/31/99

Ellicott Square Building, 295 Main Street, Suite 1088,

Buffalo, NY 14203

SECRETARY/OFFICE MANAGER

Assisting social workers, greeting clients, typing,

filing, timesheets, arranging

client appointments, quarterly reports, telephone,

computer and fax machine.

HYATT REGENCY BUFFALO HOTEL 4/8/86 -

10/14/88

Two Fountain Plaza, Buffalo, NY 14202

FRONT DESK CLERK

Making and confirming reservations, telephone,

registration, checking out guest

Folios, auditing room accounts, typing, filing, posting

room charges, NCR

Machines, written and verbal communication skills, PBX

switchboard operator,

Giving tour information.

HILTON RESERVATION SERVICE 10/1/82 -

10/25/85

Statler Towers, 107 Delaware Avenue, Suite 576, Buffalo, NY

14202

RESERVATIONS SALES AGENT

Typing, filing, making and confirming reservations for

Hilton hotels worldwide

ATT and ITT computers, telephone, mail.

HOBBIES: Traveling to many U.S. cities and the Carribbean

REFERENCES: Jamie Schneider 716-***-**** (Cell)

Michael Marsch 716-***-**** (Cell)

Jolene Lehmann 716-***-**** (Cell)

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