Customer Service Quality Assurance

DANIEL SAMBERG

862-***-**** • acbzek@r.postjobfree.com

PROFILE

Multi-talented Young Professional – seeking a challenging, inspiring position in a promising career

Career Overview

Several years demonstrating strong work habits, diverse skills, and a daily commitment to doing what it takes to help a business

succeed – all while attending school and maintaining an excellent educational record.

Core Competencies

• Customer Service • Researching • Scheduling

• MS Office Suite • Database/Log Maintenance • Interpersonal Skills

• Record Keeping • Inventory Management • Office Coordination

Languages

English (fluent) • Portuguese (written & conversational)

INTERNATIONAL TRAVEL

Brazil (Winter/Spring 2012)

Selected participant in a U.S. Department of Education/UMass-sponsored Urban

Planning & Sustainability Trip

Prague, Czech Republic: Summer 2013 (Czech University of Life Sciences)

Awarded a scholarship to study Landscape Planning in the Czech Republic

taking Graduate Level courses. Conducted field research for a land consolidation

plan in several rural communities to the west and south of Prague.

EXPERIENCE

May 2013-August 2013

92nd Street Y- New York, NY

Senior Camp Counselor- Duties included taking care of and instructing 60 children, promoting a safe and constructive summer

environment. Responsible for maintaining an optimal standard for the 92nd Street Y.

BERKSHIRE DINING HALL – Amherst, Massachusetts 2009-Present

Dining Hall Assistant – Perform multiple functions in this high volume, high turnover environment. Prepare various dining

stations for setup, maintenance and cleanup. Check equipment for health & safety regulations. Gained valuable skills in

communication, customer service, motivation and operations.

• Ability to quickly develop rapport and work effectively with individuals from diverse educational, professional, cultural

and socioeconomic backgrounds.

• Contributed to an atmosphere of excellence and employee empowerment which

resulted in the dining hall consistently recognized among the “Best Places to

Dine at UMASS”.

• Promoted to Lead Sushi Maker in Fall 2010.

REBUILDING TOGETHER – New Orleans, Louisiana Summer 2010

Volunteer Ambassador/ Administrative Assistant – Volunteered rebuilding homes destroyed by Hurricane Katrina. Knowledge

of organization and construction in accordance with local policies, procedures, quality standards, and federal laws &

regulations.

• Noted by colleagues for fast paced work effort, and easy & caring demeanor.

FERMI RESTAURANT AT AVON OLD FARMS HOTEL – Avon, Connecticut Spring 2010

Culinary Service Assistant –Assisted in dining and serving function operations for this high volume and popular eatery.

Maintained excellent relationships with guests and staff. Handled credit, cash & assisted with quality assurance.

BOULDER RIDGE DAY CAMP / STONYBROOK DAY CAMP – Connecticut / New Jersey Summers 2007-2009

Lifeguard/Swimming Instructor – Duties included risk assessment and keeping over 100+ children safe at a time. Drafted

lesson plans. Observed standard safety precautions. . Mentored other Lifeguards.

• Received CPR, Blood-borne pathogens, & First Aid Certification.

EDUCATION

UNIVERSITY OF MASSACHUSETTS – Amherst, Massachusetts

Bachelor of Science, Environmental Design, May 2013

Minor: Information Technology

Collegiate Activities

Concert Band • Chorus • Best Buddies Program • Resident Hall Leader

VERONA HIGH SCHOOL – Verona, New Jersey

Diploma, 2009

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