Customer Service Manager

John Thomas

** ******* ***** . *****, ** *****

H: 603-***-**** . C: 978-***-**** . acbz9t@r.postjobfree.com

Manager: Purchasing / Facilities / Communications / Operations

Proven track record for strengthening purchasing / supply chain processes

and facilities operations, controlling corporate spending and enhancing

efficiencies. Exceptional ability to represent corporate interests in major

contracts, as well as leasing transactions. Proficient in planning space

usage and effectively guiding construction and renovation projects.

Skilled in voice and data network design and management, along with

orchestrating disaster recovery, resiliency, and strategic security

operations. Adept at creating targeted policies and procedures related to

security, corporate-owned or leased properties, inventory, and

telecommunications processes. Talent for establishing productive

relationships with colleagues, vendors, and customers and building skilled,

motivated teams.

Purchasing / Supply Chain Management Team Building / Talent Management

Project Design / Management Real Estate Asset Management

Disaster Recovery / Resiliency Facilities Operations / Planning

Contract / Lease Negotiations Construction / Renovation

Relationship Management IT / Telecommunications

PROFESSIONAL EXPERIENCE

First Eastern Mortgage / First Federal Savings Bank of Boston, Andover, MA

Purchasing, Facilities, and Communications Manager . 1998-2013

Directed range of business operations, including facilities management and

purchasing / supply chain processes as well as staff management across 14

sites in New England. Served as lead corporate negotiator for major IT

network / data / voice and corporate lease contracts averaging $2M in

value. Held accountable for risk management, disaster recovery, and

resiliency planning operations, as well as bank security policies /

procedures compliant with Federal regulations. Controlled large operating

budgets. Designed / guided multi-site construction projects through their

entire life cycles. Oversaw portfolio of bank-owned properties as asset

manager, including tenant negotiations.

. Optimized workflows and staff productivity through exemplary

facilities management, including space planning, maintenance, repair,

and upgrades.

. Strengthened company's operations by serving in several critical

capacities, such as senior coordinator and developer of disaster

recovery / business continuity plan and co-director of strategic

security response team, along with corporate lease negotiator acting

as a tenant representative, landlord, sub-landlord, and, at times,

inside broker.

. Developed policies / procedures and provided focused leadership in

variety of areas, such as purchasing, inventory control, vendor

relations, and management of corporate-owned or leased properties.

. Spearheaded IT network and telecommunications infrastructure

operations / improvements. Experienced with Nortel, Lucent / Avaya,

and ShoreTel VOIP, along with creation of co-located data center

operations.

. Recognized for outstanding performance by receiving promotion from

Purchasing Representative to Purchasing / Facilities Manager at

initial 6-month evaluation and then to Assistant Vice President in

2003.

Walgreen's Pharmacy, Salem, NH

Assistant Manager . 1996-1998

Held accountable for inventory control, sales reporting, daily cash

reconciliation, and store security. Supervised, trained, and mentored up to

20 staff, and provided strong customer service and vendor management.

. Assigned to six stores to assist in staff training and store openings.

Career Note: Earlier position as Materials Management Supervisor for Holy

Family Hospital and Medical Center, working with vendors to ensure proper

pharmaceutical inventory levels and providing strong customer service.

EDUCATION

Bachelor of Science in Business Administration in progress (81 of 120

credits completed)

Southern New Hampshire University, Salem, NH

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