Quality Assurance Customer Service

Ray Ian Anthony

**** ****** ***** *****

Cumming, GA 30041

Home: 470-***-****

Email: *********@*****.***

PROFILE: A professional Quality Assurance Technician with the desire, knowledge, and skills

required to successfully preserve the standard of mechanical systems on various support

equipment.

EDUCATION

LONG ISLAND UNIVERSITY

Brooklyn, NY 6/00-9/00

Certified Computer Repair Technician

Capable of handling Xerox and Pitney Bowes fax machine.

Troubleshooting and diagnostics on computer hardware

Capable of Installing and Assembling Computers, Hardware, and Software

MRAP University

Texarkana, TX 04/10-05/10

Certified MRAP Technician

FilmNet/OpNet

Fire Safety Warden

Secret Clearance (Active)

EMPLOYMENT HISTORY

ManTech International Corporation Salerno, Afghanistan

Quality Assurance Technician/Safety Coordinator

April 2010- Currently Employed

• Responsible for the oversight of ManTech/Salerno Safety Program

• Responsible for reporting all Injuries/Accidents and identifying unsafe Hazardous Materials (POL)

in work areas using company safety policies, rules and regulations.

• Conducts/Support biannual safety surveys, annual OSHA inspections, and other inspections to

include Fire Extinguisher, Eye Wash Stations, Safety Board required by applicable regulations

• Provide weekly QA tracker report and perform trend analysis on recurring faults and advise

Maintenance Supervisor of recommend changes to streamline QA process.

• Perform ManTech final and JLI joint inspections on various variant Battle Damaged Repair (BDR

MRAP) vehicles to include retrofits such as Improve turret Drive system(ITDS),Overhead

Protection Cover(OPC),Turret-Catcher, Exhaust Patch Kit, RPG nets, SPARKS Mine roller

Brackets UIK Install and MAXXPRO Survivability Upgrade(MSU),MAXXPRO/M-ATV Mitigations

box, Tacsat CS13 installation and inspection

• Perform Initial Inspection on various Mine Resistant Ambush Protected Vehicles such as (RG31,

M-ATV, MAXX PRO-DASH, MAXX PRO-PLUS, COUGAR, and CAIMAN) by annotating

Deficiencies and Shortcomings on DA Form 2404.

• Conduct preventive maintenance inspection on JPO MHE and Support vehicles

• Received continuous training on Refill procedures for Fire Suppression Systems for Mine

Resistant Ambush Protected Vehicles to include: RG33, Maxx Pro-plus,M-ATV and Caiman.

• Provide maintenance guidance and recommendations to the shop-lead/shop-foreman to

Ensure quality repairs on a timely manner.

• Perform Battle Damaged Repair on various types of MRAP vehicles.

• Utilize FED-LOG Software to locate national stock numbers (NSN).

• Perform In-Process Inspection on various MRAPS which consist checking for obvious looseness

or missing, bent, or broken items in the Engine compartment, Undercarriage and Interior of

Vehicles.

• Proficient in using electronic Technical Manuals to assist mechanics in troubleshooting

procedures and describing the malfunctions, listing Damages or Missing Parts by (NSN)

• Perform Final Inspection on MRAP by checking proper functions and over all Functional Road

Test to ensure MRAPS are fully mission capable.

• De-processed over 200 M-ATV Vehicles in a six month period.

Kellogg, Brown and Root/ Lear-Siegler Incorporated Baghdad, Iraq

Mechanical Engineer

October 2007- March 2010

• Perform Diesel engine Initial, In process and Final Inspection for Quality repairs and

troubleshooting of, Overhaul injectors, Cams, Rockers, Fuel pumps, Cooling system, Clutches,

Transmissions, Drivelines, and Rear ends.

• Performed complete Final inspection and repairs for Series 60 Detroit, Mercedes, Cummins 5.9L,

and Detroit 8v92 to ensure functions are operational.

• Perform Electronic Diagnosis DDEC 3, 4, 5, Electric and Wire schematics.

• Perform Pneumatic system schematics for diagnosis of air compressors and air line brakes.

• Utilizes Hydraulic hose fabricator for correct fittings.

• Utilizes Hydraulic system for repair on 5K and 10K Lift pumps, Winches, Cylinders, and Hydraulic

lines.

• Perform scheduled Inspection and maintenance on Graders, Bucket Loaders and Overhead

Hoist.

• Replace and service Brake actuators, Batteries, Starters, Alternators, Mechanical Fuel pumps,

Hydraulic cylinders/pumps/control valves, Drive shafts, Universal joints, service, Brake shoes,

Disc-brake pads, Water pumps, Turbochargers, Cylinder heads, High pressure Fuel injector

pumps, Wheel bearings/seals, Steering unit torque links, and Road wheels.

• Adjusts Engine speed governor/valves, Carburetors, Boom-hoist brakes/clutches, Dry-disk

clutches, Steering brakes, Track tension/ assembly, Fuel injector racks, and Steering unit brakes

levers.

• Replaces Suspension accumulators, Transmission shift accumulators, and Main Hydraulic

accumulators.

• Performs troubleshooting and repairs for various engines, Power trains, Fuel and Electrical

systems, Hydraulic and Pneumatic equipment.

• Performs scheduled maintenance required for various Mine Resistant Ambush Protected Vehicles

to include: RG33, Maxx Pro-plus, and Caiman.

• Receives continuous training on Refill procedures for Fire Suppression Systems for Mine

Resistant Ambush Protected Vehicles to include: RG33, Maxx Pro-plus, and Caiman.

Ray Ian Anthony-Continued

Briggs Construction Equipment Lawrenceville, Georgia

Mechanical Diesel Technician

August 2006 to October 2007

• Performed In-process Inspection for shortcomings and Deficiencies on Power Generators,

Demolition Hammers, Breakers, Pumps, Light Towers, Excavators, Dump Trucks, Dozers, Skid

steers, and Motor Graders.

• Ordered and received repair parts as required using Case Technical manuals.

• Diagnosed and performed scheduled and unscheduled maintenance on various equipments.

• Skilled to work with Diagnostic and Specialized test equipment, Compression testers, and Multi-

meter to fix faults and recalibrate instruments.

• Replaced and adjusted Idler arms, Idler bearings, Oil seals, Suspension arms, and Boom

cylinders.

• Examined parts for damage using Meters and Gauges.

Hertz Equipment Rental Atlanta, Georgia

Mechanical Diesel Technician

October 2002- August 2006

• Maintained Heavy equipment and performed Quality inspection for rental purposes not limited to

Backhoes, Excavators, 5K Generators, Bobcat welders, Articulating Wacker Trench rollers,

Wacker trash pumps, Boom Lifts, Skid steers, Jumping jacks, 5K Forklifts, Dingo’s, and AWP30

Genie lifts.

• Replaced and adjusted Idler arms, Idler bearings, Oil seals, Suspension arms, and Boom

cylinders.

• Completed daily generated reports for submittal to shop supervisor

BEAR STEARN'S SEC Brooklyn, New York

Customer Service Representative/ IRA Clerk

April 2000- October 2001

• Received and processed approvals of In-coming and Out-going wire transfers.

• Generated and corrected 1099R's and 5498 tax forms.

• Assisted National Branches with compliance of rules and regulations governing retirement

accounts.

• Converted traditional IRA's into newly established ROTH IRA’s.

• Sorted and distributed Incoming/Outgoing mail and faxes from out-lying Branches.

• Completed Daily Reports with 100% accuracy.

• Coded and maintained out-lying Branch reports on a daily basis.

• Utilized professional phone etiquette while Multi-tasking and operating Switch Board.

• Resolved customer complaints via email and telephone inquiries.

• Processed Payroll on a weekly basis.

• Organized, scheduled, and updated department staff meetings and calendars.

Computer Skills:

MS-DOS / Word Perfect / MS-Works / Excel/ Power Point/ Outlook

Typing Skills: 50 WPM

Contact this candidate