Sales Quality
Resume:
Curriculum vitae
AMIT
Ningappa layout, Oorgadur
Shimoga - 577203
Karnataka, India
E-mail ID: acbz3w@r.postjobfree.com
Contact no: 953-***-****
Career objective:
To work as a team with the intention of not just to earn but also to learn the important aspects of the job and
improve personnel abilities and also be part in progress of the company.
Skill set:
• Initiative and action orientation
• Strong service Orientation
• Functional knowledge in US healthcare industry
• Proficiency in Payment posting, Charge entry, Capturing denials
• Proficient in Nursing and IV-Therapy claims
• Knowledge of ICD9 and HCPCS codes
• IT savvy and fluent in MS Tools.
Professional Experience:
1. Pinnacle Data Service Pvt. Ltd (July 2010 – May 2013)
Worked for Xchanging India Limited as Sr. associate in a Healthcare process in Shimoga for a period of
3 years
Roles & Responsibilities:
• Delivery of files as per the agreed Service Level Agreement (Production, Quality & TAT)
• Reply/Respond to mails from Management & Team on the issues, feedback and requirements.
• Individually processed and was responsible for production, quality and delivery of IV-Therapy
Files, also processed nursing files as a team.
• To work as a team and continuously meet the monthly targets and quality.
• To bill Carriers and Vendor accurately considering all the required criterias.
• Processing high dollar claims which are more than $10,000.
• Processing complex cases that require special handling
• Acquiring knowledge of related areas of the project
• Understanding all the binding laws, regulations and quality standards relating to project
• Giving buddy time for junior associates
• To perform quality check of the processed files by junior associates
• Identifying the root cause for the Error in the process and planning the Action plan.
• Following with updates and alerts on need basis.
• To make sure team understands the SCR’s (Service Change Request)
• To identify the Denials and follow the protocol.
• To clear queries as per TAT.
• To keep account of all the files sent as queries and follow up on the feedback.
Achievements:
Maintained 100% quality in internal and external auditing.
o
Selected as SME (subject matter expert)
o
2. Vodafone Essar India (January 2008 – July 2010)
Worked with Vodafone as Frontend and Backend Executive (1.5 years as Backend executive in
Bangalore, 10 months as Frontend executive in Shimoga)
Backend Executive (Jan 2008 – Feb 2009)
Roles & Responsibilities:
• Accountable for Process Quality.
• Auditing and handling the quality issues of all the services assigned by the team.
• Identifying the root cause for the error and updating it to the respective team.
• To make sure every service request by consumer is completed.
• To make sure every request is completed with the applicable tagging by the team.
• To extract the report and assign it to the team on daily basis.
• To send daily report to the manager on the back logs and the issues.
Frontend Executive (Aug 2009 – Jun 2010)
Roles & Responsibilities:
• Accountable for Sales and Customer satisfaction in store.
• Understanding the customer needs and make them 100% satisfied with the service.
• Achieve monthly targets of prepaid and postpaid SIM sales.
• To make sure all the queries of the customer gets resolved within the given time.
• To follow up on the sales and query resolve.
• To make sure all the CAF forms are dispatched and data entered on the daily basis to avoid the
SIM from cancelling.
• To make sure all the billing cycles are followed for the postpaid customers.
• To retain and satisfy the customer who are in the store for cancellation of the service or SIM.
• Organize and participate in sales camp to boost up the sales for the dealers in the region.
• Maintain and follow the standards of the company.
Achievements:
Maintained 100% quality in internal and external auditing.
o
Achieved 100% prepaid and postpaid sales continuously for a period of 3 months.
o
No. 1 team in generating revenue in our cluster
o
Was awarded best sales campaign team to boost up sales.
o
Academic Qualification:
• DIPLOMA IN MECHANICAL ENGG. from BAPUJI POLYTECHNIC SHABNUR, DAVANGERE
• PUC from GOVT. MOTHI VEERAPPA PU COLLEGE, DAVANGERE
• 10th from KENDRIYA VIDYALAYA, KUDREMUKH
Computer Literacy:
• Windows 98, Xp & Windows 7
• Proficient in MS-office, Data entry jobs
• Auto CAD and Designing tools
Personal Details:
Mother’s Name: S. PRAMILA
Telephone Number: 953-***-****
Date of Birth: 14/10/1983
Nationality: Indian
Sex: Male
Marital Status: Single
Languages Known: English, Hindi and Kannada
Hobbies: Travelling, Listening music, Playing Snooker,
Playing Foot ball
DECLARATION:
I do hereby declare that the above mentioned particulars are true to the best of my knowledge
and belief.
Date:
Place: (AMIT)
Contact this candidate