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Customer Service Quality Assurance

Location:
Tampa, FL, 33604
Posted:
January 03, 2014

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Resume:

Derek Nunes

Experienced Product, Lab, and Clinical Support - Orthopedics.

acbyw3@r.postjobfree.com

Summary

I hope to join an innovative company where I can apply my experience, knowledge and customer first approach

that will contribute to growth, profitability and the advancement of my career.

Experience

IT Tech Tier at Advanced Tech Support

April 2013 - July 2013 (4 months)

Remote Desktop Assistance

Virus/malware/spyware Removal

optimization

Printer set-up

Repair of All windows based systems

Demo Support Specialist at MAKO Surgical Corp.

February 2010 - April 2012 (2 years 3 months)

Set up, clean, and maintain laboratory equipment in an OR environment

Provide technical information to physicians regarding knee and hip resurfacing along with implant placement

data. Support physicians in the use of robotic guided surgery. Validation of software and hardware;

troubleshooting, specimen preparation; creation and preparation of demo items used in demonstrations for

potential customers.

- Set-up / validation / tear down of Robotic system.

- Scrub tech / Runner / trainer in OR demonstrations

- Shipper / Receiver for associated department

- Inventory control management

- Freighting logistics

- In-house training

- Customer service

Skills & Expertise

Medical Devices

Validation

GMP

Troubleshooting

Solidworks

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Software Documentation

Quality Assurance

Sop

Surgical Instruments

Healthcare

Hospitals

Biotechnology

Operating Room

Six Sigma

Hardware

Customer Service

Marketing

Great troubleshooting skills

Logistics

Shipping

Orthopedic

Disposables

Medical Imaging

FDA

Surgery

Cross-functional Team Leadership

Product Launch

Sales Operations

Surgeons

ISO 13485

Capital Equipment

Hardware Diagnostics

CAPA

Biomedical Engineering

Field Service

Education

Burlington High School

2002 - 2006

Interests

Robotics, Orthopedics, New Tech, Gaming, Computers

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Derek Nunes

Experienced Product, Lab, and Clinical Support - Orthopedics.

acbyw3@r.postjobfree.com

Contact Derek on LinkedIn

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Contact this candidate