Customer Service Sales

PLAMEN NACHEV

*** ****** ****,

Ferndown, Dorset

BH22 8UT

England

Tel: +359********* Mob: +447*********

Email: acbyr1@r.postjobfree.com

PERSONAL SUMMARY

An enthusiastic, bright and physical fit 43 years of age, male. A quick learner

who can absorb new ideas, communicate clearly in five languages and who also

possesses a good team spirit and is deadline orientate. Possessing excellent

mechanical skills and certificates, EU professional driving licence class C issued

1989 without missing points, good computer literacy who is ready to work for

long hours in any weather condition. Have the right to work and to be employed

in UK.

Currently looking for a suitable position that offers variety and the opportunity to

develop both personally and professionally.

Interested in positions as a Personal Driver, Delivery Driver, Core Dismantler,

Assembler, Labourer, Factory worker, ect., as well as any offer for a physical

demanding job is welcome.

PERSONAL INFORMATION

First name / Surname: Plamen Nachev

Date of birth: 04 September 1970

Nationality: Bulgarian

Gander: Male

Marital status: Divorced

Children: one 10 years of age

1

WORK HISTORY

2008-2013

Health Care Assistant

Private,

Sofia, Bulgaria

As a main Care Assistant of my mother and my grandmother my duties were:

Personal Care

Supporting in dressing/undressing

Bathing/showering/strip washing

Bed bathing

Care of feet

Mouth care (including dentures)

Care of hair

Care of eyes (including spectacles)

Changing incontinence pads

Care of bladder and bowels

Use of bedpans and commodes

Emptying catheter bags

Ensure pressure areas are healthy

Prompting medication

Mobility

Transferring

Use off hoists (specify manual or electric)

Use of walking aids

Use of bathing aids

Nutrition

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Preparing meals

Following dietary guidelines

Supporting in eating their meals

General

Washing laundry

Bed making

Changing a draw sheet

Light housework

Shopping

Recording instructions given by GP

Experience of working with people affected by dementia

Experience of working with Terminal Illness

Experience of working with Challenging behavior

Experience of working with elderly people

Experience of working with people with Physical disabilities

2006-2008

Personal driver and Personal assistant

Casino FINIX,

Nairobi, Kenya

Drive chief’ director car and provide administrative support to the Chief

Executive.

Logistics and Travel Details:

* Consulting maps or navigation devices for desired routes, checking radio or

online traffic and weather reports for departure and destination locations.

* Advise the employer of potential or existing adverse conditions and suggest

alternative routes or travel time adjustments.

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* Online research for the existence of en-route and destination hotels,

restaurants, airports, rest areas, tolls, points of interest and details of all that

apply.

Vehicle Maintenance:

* Keeping the vehicle clean and ensuring that it is mechanically sound.

* Responsible for checking engine fluids, inspecting interior and exterior

electrical and mechanical components, maintaining tire pressure and keeping fuel

levels at adequate levels.

* Make service appointments, facilitate vehicle transport to and from the facility

and procure a suitable rental vehicle if needed

Professionalism:

* Mannerly and courteous in all driving and non-driving situations

* Good grooming and personal hygiene with clean and proper outfit

* Calm, rational behavior and attitude under stressful driving conditions

* Refraining from inappropriate or abusive language and gestures

* Follow instructions and requests

* Use of alcohol, illegal drugs or prescription medication that inhibit cognitive or

mechanical ability -- either on the job, while on call or before a scheduled shift --

is illegal

Paperwork Duties:

* be responsible for keeping written travel logs containing mileage, locations,

travel time, work hours, vehicle service entries and receipts

Safety and Legal Duties:

* Safe and legal driving practices are expected at all times with or without

passengers

* Legally required to obtain and maintain an active chauffeur's license as

required by law

Other:

Management of Chief Executive’s personal documentation, minute taking of

meetings & support of the sales executive team.

Assist the sales executives in all administration tasks and responsibilities

Process all client and customer information accurately an efficiently

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Support the field sales consultants by phone fax and email

Answer all customer and client queries and inquiries

Maximize all sales opportunities generating leads to pass on to the sales team

Flexible

Reliable

Drive various locations

Work various shift patterns

Good communication skills

Able to work within a team when it’s required

Organized, professional & strong individual

Excellent IT skills

Full clean driving license

2000-2006

Auto Insurance Agent

DZI

Sofia, Bulgaria

As an auto insurance agent I have been selling policies that protect vehicle

owners from financial loss through damage, car accidents or auto theft.

Duties:

* Contacting prospective customers sometimes through cold calling,

*Providing information on different policy types,

*Tailoring policies to clients' coverage needs and financial status,

*Maintaining records,

* Sense of initiative and follow through when possibly cold calling customers

renewing current policies and assisting with claims.

Skills:

* Strong communication, sales and customer service skills

* Good computer skills, including familiarity with Internet research, databases,

spreadsheets and word processing programs

* Familiarity with government insurance laws

* Multiple language skills

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Providing information on administrative procedure

Leading clients in choosing the best insurance products

To provide information that is appropriate for customers

To complete as many auto insurance policies as possible

To act as mediators or negotiators between clients and insurance company

Maintain proper data for each client, their needs and dates for renewal of

policies

Processing of customer accounts

Generate additional business for the company by providing information

about the latest updates to customers

Check the ownership and health status of clients to determine risk

insurance policies

1998-2000

Deputy Manager

Casino & Bingo FORTUNA,

Yerevan, Armenia

Duties:

* Ensuring that the casino and all of its employees comply with government

regulations

* Making sure the casino earns a profit.

* Managing the casino's budget

* Hiring, training, firing and overseeing supervisors and non-management

employees.

* Have responsibility for creating and/or approving work schedules.

* Spend a significant amount of time keeping customers happy. This starts with

making sure the casino is clean, intuitively organized and appealing to gamer

* Dealing with customer complaints and suggestions

* Seeing to the expulsion of troublesome customers, and explaining rules and

policies

* Monitor activities on the casino floor and keep high rollers happy, so they will

continue to spend money

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Good people, management, customer service and math skills

Work long hours, many of them nights, weekends and holidays

Ensure that people are having a good time

Strong customer service skills

Good management, interpersonal and communication skills

1991-1998

Personal driver

Casino FORTUNA,

Tbilisi, Georgia

As a chief director’ personal driver my duties were:

* Drive the chief director' car various locations.

* Drive safely and within legal limits.

* Have good geographical knowledge of Georgia, Russia and Armenia

* Maintain a high level of personal hygiene and smart appearance

* Have good interpersonal abilities, able to stay calm under difficult

circumstances

* Have good Russian language skills, able to communicate effectively.

* Be polite, have good manners generally and be punctual

* Good interpersonal skills and a positive and flexible attitude

* Knowledge of vehicle maintenance

* Ensuring that the vehicle is equipped with necessary amenities

* Keeping record of car expenses.

* Being reliable

* Being self-motivated

Follow safety laws

Care for passengers and maintain vehicles

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Serves a security function for a client

Maintain vigilant surveillance while carrying out transportation duties.

1989-1991

Soldier

Compulsory military service,

Bulgaria

During my mandatory military service I was a Tank Crewman which provides

armored mobility and firepower on the battlefield

* Tactical driving by day and night

* Performs all driver servicing tasks on the tank and carries out minor repairs

and adjustments

* Assists tradesmen and other crewmen in repairs on the tank and its ancillary

equipment.

* Loads the main armament and machine guns

* Operates communications equipment organic to the vehicle.

Education

1985- 1989

Professional School of Transportation and Energy "Henry Ford"

Sofia, Bulgaria

An engineer

Internal combustion engines

1977- 1985

100 "Naiden Gerov" School

Sofia, Bulgaria

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Secondary Education

Personal skills and competences

First language: Bulgarian

Other language(s):

Spanish, English, Russian and Serbian

Computer skills and competences: MS Office; Microsoft Word, Excel and

PowerPoint; Internet

Driving license: clean EU professional driving license issued 1989

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