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Customer Service Manager

Location:
San Jose, CA
Posted:
January 03, 2014

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Resume:

Cassandra Blake

*** ********* ** # *

San Jose, CA 95117

Mobile: 408-***-****

acbyiu@r.postjobfree.com

A charismatic professional seeking a position in a company that would make use of interpersonal skills acquired

through years of customer service experience.

Experience

ABA Therapist, A is for Apple Inc, Los Gatos, CA 2012-present

• Provided at home therapy to 2-3 year olds on the Autism spectrum

• Ran programs provided by the consultants to help with the developmental growth of the child

• Arrived to the homes on time and maintained a safe work environment

• Kept organized data and graphs of all sessions ran throughout the day

• Sent weekly accountability emails to each consultant in a timely manner

• PRT, DTT, and PECS trained

Manager/Trainer, Pizza Antica, San Jose, CA 2006-2012

• Creating a rapport with customers to encourage repeat business

• Organizing office work and keeping up to date with our contact database

• Managing time sheets of employees

• Training new employees in procedures, policies, effective time-management, and multitasking skills

• Serving customers with an extensive knowledge of the menu, including ingredients, flavors, methods of

preparation, and recommendations regarding wine and beer pairings

• Multitasking in the bar included making drinks, handling takeout orders, and keeping the bar fully stocked

Substitute Teacher, San Jose CA 2010-2012

• Taught K-12 students for Oak Grove, Evergreen, and San Jose Unified School Districts

• Able to command attention and maintain order

• Kept classroom organized

• Created a bond with staff and students and have been requested back from multiple teachers

• Consistently stayed after hours to ensure that students comprehend the material

Dance Captain, Paramount’s Great America, Santa Clara, CA 2004-2006

• Was elected dance captain by peers to help manage and organize an essential component of performances

• Entertained large audiences and sustained a high level of energy by performing as many as five hour-long shows

over the course of a day.

• Worked as a team player by participating in set construction and breakdown

Education

Oak Grove High School - San Jose, CA - 2001

Principal’s List

San Jose State University - San Jose, CA - 2006

Bachelor of Arts in Creative Arts, Minor in Musical Theater

Graduated on the Dean’s List

Additional Skills

Ability to think quickly and maintain composure under pressure as a result of many years of stage performance.

Strong verbal and interpersonal communication skills from over 10 years of experience in customer service.

Able to get along with a wide variety of people demonstrated by peer-placement into positions of responsibility.

Organizational skills gained from working in a classroom, managing restaurant employees, and maintaining a

personal schedule with two different jobs in addition to performance commitments.

Proficient in Excel and Word on both Mac and Windows-based systems.



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