Customer Service Assistant

Joshua T. Walker

**** ******* **** *****

Hoover, Al. 35216

205-***-****;Emaill:***********@*****.***

OBJECTIVE: Seeking a position in Recruitment or Communications in a

prestigious organization, where I can perform with efficiency, diligence

and integrity for taking the company to the next level.

Military: 2LT Army National Guard

MOS: 42B

EDUCATION

. Alabama State University, Montgomery, Alabama; Field of Study:

Communications; Radio/TV, (Association of collegiate Business

Schools and Programs Nationally Accredited), May, 2011

PROFESSIONAL EXPERIENCE

Army National Guard; S1/HR Officer May 2011 - Present

231st Military Police Battalion (HHD); Prattville, Al

. Completed Master Resilience Training (MRT) (Certified Trainer),

Recruiting assistant/GRAP.

. BOLC Training Completed ( Human Resource Specialist Certified)

. Assistant to the battalion commander.

. Supervise in matters pertaining to strength management, personnel

qualifications,

evaluations, personnel assignment, clearance, training, and

battalion administration.

. Responsible for the overall supervision of the battalion.

. Responsible for providing administrative guidance, and identifying

problems.

. Go over award policies with commander, prepares and maintains officer

and enlisted personnel records.

. Prepares and reviews personnel casualty documents.

Shipping Supervisor; September 2013-December 2013

Boral Bricks Incorporated; Bessemer, AL.

. Supervised morning meetings with hourly employees.

. Process shipping and receiving tickets; ensure all shipments and

deliveries are counted, loaded, unloaded and placed into system

properly.

. Conducted cycle counts of brick yard, mortar warehouse, and stone

warehouse in order to ensure that inventory matched what system

provided.

. Supervise and ensure that all preloads and day loads for company

drivers are picked, set out, and counted to standard.

. Placed and received calls to ensure that preorders are correct before

being processed.

. Report and brief Plant Manager on all final counts of inventory in

supervisor meetings weekly.

Insurance Agent; December 2012-March 2013

Liberty National Life Insurance Company; Hoover, AL.

. Sale Life Insurance to customers

. Review Resumes.

. Call and set up interviews over the phone with new recruits.

. Set up meetings.

. Upload Applications once customers purchase.

. Use oral swab for customers that purchase.

Material Handler March 2012-October 2012

W.L. Petrey Wholesale Co; Montgomery, Al

. Load packages to standard in accordance with the company's regulation.

. Make sure that the items are in well conditions, and load trucks.

. Sort packages in accordance with the truck that it goes to.

Army National Guard; Cadet March 2008-May 2011

1/117th FA (Forward Support Company); Troy, Al

. Shadow officers in order to gain knowledge on how to become a

successful commissioned officer.

. Assist others in unit in the Guard Recruiting Assistance Program.

. Give classes on various subjects dealing with guard material.

. PMCS Vehicles, prepare training classes on safety.

. Recruiting assistant/GRAP.

. Communicate with radios as needed, when convoying.

Practicum; August 2010-December 2010

WAKA CBS 8; Montgomery, Al

. Master Control Operator

A. Switched from different TV shows to Commercials on the air.

B. Followed log so that timing would be right on commercials.

C. Observing outgoing signal.

. Floor Directing

A. Counted in and out of local news by using hand and arm signals.

B. Communicated with production so that camera shoots would be right.

. Cameras

A. Focused and set cameras to the proper shoots so that shoots would

be set for news

B. Went out in the field and did various work with news center.

C. Edit videos.

Event Coordinator; October 2010 - October 2011

Renaissance Hotel Montgomery and Spa at the Convention Center; Montgomery,

Alabama

. Set up for various events according to supervisor and proper BEO

. Break down, reset, and turn various event rooms according to the upcoming

event.

Internship; January 2011- May 2011

Alabama State University 90.7 WVAS; Montgomery, Al

. Bama State Radio HD2

. Interview student's campus wide about various school topics.

. Operated Control Board.

. 4hr on-air shift

Culinary Specialist; January 2008-Jul 2010

Applebee's Neighborhood Bar and Grill; Montgomery, Al

. Cook food to standard so that customers are satisfied.

. Restock food when needed.

. Cleaned area when done.

. Made sure that food is stored at certain temperature

. Replace old food with new food in a timely manner.

. Made sure that food was out to customers in a timely manner.

Inventory/Material Handler; October 2008-November 2009

UPS; Montgomery, Al

. Sort packages in accordance with the truck that it goes to.

. Make sure that packages are where they suppose to be by scanning smart

label through computers.

. Load packages to standard in accordance with the company's regulation.

. Transport plus size packages to the right load by using company's

equipment.

SKILLS/ TECHNICAL COMPETENCIES

. Oracle eBusiness Suite, ticketing system

. eApp 2010, LNL Proposals

. Advanced in Customer Service/Communication.

. Recruitment/Guard Recruiting Assistant Program

. Interviewing skills

. Supervise 75 to 100 soldiers.

. Certified trainer (military), Certified Human Resource Specialist

(military)

. Video editing, News Video Camera Operator, Master Control Operator, TV

Reporting.

. Operating Systems: Window XP, Vista, Windows 7

. Microsoft Office: PowerPoint, Word, Excel, Outlook

. Slot soldiers.

. DPROS System, eMILPRO System

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