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Sales Customer Service

Location:
Creedmoor, NC
Posted:
January 02, 2014

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Resume:

ADOLF F. RENAUD, MBA, ICCE

Creedmoor, NC ***** acbycx@r.postjobfree.com Cell: 919-***-****

Global Credit Executive

Credit, Collections, Accounts Receivables & Risk Management

Over 15 years of diversified experience in credit, collections and cash flow optimization in

multi-national technology, manufacturing and consumer electronics organizations.

Demonstrated leadership in partnering with senior teams including Sales, Marketing,

Manufacturing, Sales Operations, Legal and Logistics. Astute ability to align initiatives and

create a focus on maximizing sales while minimizing risk. Verifiable record of increasing cash

balances through process improvement and increased efficiencies. Proven ability to establish

strong cross-functional teams. Innovative, results oriented problem solver who leads change,

energizes performance and drives continuous improvement. Excellent communication skills

and fluent in English and Spanish.

Credit Risk Assessment Collections Strategies Cost Conscious

Organizational Development Settlement and Negotiations SOX Compliance

Performance Engineering Preemptive Actions Process Development

Continuous Improvement Change Leadership Innovative Solutions

Service Orientation Quality Focused Communications

Systems Implementation Billing & Cash Applications Teamwork

PROFESSIONAL EXPERIENCE

TEKELEC CORPORATION, Morrisville, North Carolina 2006-Present

A Telecommunication and Broadband Company.

Sr. Director - Global Credit, Risk Management and Collections

Full and complete worldwide responsibility for risk management and collections

Developed and implemented policies and procedures that resulted in a 98% decrease in bad debt

expense saving $2 million and decreased past due receivables 50% the first year.

Drafted a step per step collections strategy and employee training program that resulted in 45%

improvement in cash flow while providing superior customer service internally and externally.

Increased productivity by streamlining the processes by partnering with Field Service, Sales

Administration and Sales Executives and Information Technology and Customers.

Initiated an employee development program and inspired the team to obtain certification by the

National Association of Credit Managers and as a result DSO decreased by 63.2%

Work as a team with Sales Executives in an effort to consistently maximize sales, minimize risk and

optimize cash flow that satisfy best in class Wall Street expectations. (Sales Increased 35%)

VERITAS-SYMANTEC CORPORATION, Mountain View, California 2001 to 2006

A $5 billion Silicon Valley high-tech company.

Director of Credit, Accounts Receivable/Collections Worldwide

Led a staff of 34 credit professionals in the performance of all credit, collection and receivables operations.

Decreased 61day + past due, some three to four years old, by 75% in the first 10 months by

implementing a reconciliation strategy and by developing an incentive program for the team.

Increased cash flow by 27% by developing sound credit and collections policy and procedures.

Decrease DSO by 53% by accelerating collection efforts and motivating the team.

Decreased bad debt 98% by implementing an aggressive collection policy.

Developed financing programs, including leasing, promissory notes, in order to maximize sales.

Implemented an Employee Development Program, including coaching and training where by all Credit

Analysts earned certification from the National Association of Credit Managers.

Assesses creditworthiness of new and existing customers and approved lines of credit.

ADOLF F. RENAUD PAGE 2

Resolved billing disputes by developing strong partnership with Sales and Order Fulfillment.

TWENTIETH CENTURY FOX HOME ENTERTAINMENT, Los Angeles, California 2000 to 2001

A $2 billion video and DVD distribution company.

Vice President, Credit-Collections and Receivables

Recruited to lead a staff of 25 professionals in credit operations, credit administration and collections of a $600

million receivable portfolio. Full responsibility for EDI and Billing.

Saved $700,000 annually and reduced headcount 75% by successfully directing and executing the

“Outsourcing” of the entire Credit and Customer Financial Services Department.

Generated additionally 350% ROI ($2-$7 million) due to increased effectiveness and efficiency of the

“Outsource” firm.

Analyzed, identified, assessed and diagnosed all problems in the Credit, Receivables and Billing

departments and drafted alternative solutions to permanently resolve the issues.

NABISCO FOODS COMPANY, Chicago, Illinois 1999 to 2000

Acquired by Kraft Foods. A $10 billion food manufacturing company.

Director of Credit, Collections and Assistant Treasurer

Recruited to lead a staff of 24 credit professionals in the performance of all Credit, Receivables and Cash

application functions. Assessed customers’ financial strength and assigned lines of credit.

Increased cash flow 107% from a negative ($3 million) to a positive $43 million.

Decreased DSO 82.2% by accelerating collection efforts.

Reduced bad debt 97% by implementing an aggressive collection policy.

Conceived and implemented an incentive program that produced an increase in cash flow, productivity

and a 239% increase in deduction resolution.

MOTOROLA/GENERAL INSTRUMENT CORPORATION, San Diego, California 1996 to 1999

A $2 billion high-tech manufacturing company.

Director of Credit - Collections and Receivables

Led a staff of 24 professionals in all treasury functions including Accounts Payable, Procurement, Collections, Cash Management

and bank-related functions.

Identified, reconciled and collected $52 million of three to seven year old receivables the first year while

providing and sustaining superior customer service.

Increase cash discount 99% by challenging the payable staff to eliminate suppliers’ invoices backlog

and by accelerating the approval process.

Increase sales 25% in Latin America by developing innovative alternate financing arrangements with

major customers and partnering with Sales Executives.

Decreased DSO by 65.4 % (from 101 days to 35 days) by accelerating collection efforts

SANYO FISHER (USA) CORPORATION, Chatsworth, California 1989 to 1996

A $30 billion Japanese manufacturing conglomerate.

Vice President, Credit Collections and Receivables

Joined as Assistant to the Executive Vice President, made Vice president the first year. Maximized Accounts Receivable cash flow

by leading a staff of 100 in credit operations, credit administration, and collections management.

Analyzed and identified companies with past due accounts, some 10 years old, achieving settlements

exceeding $12 million by negotiation and persuasion that decreased past due accounts by 86% in the

first year.

Identified seven year-old receivables, already written off to bad debt, and collected 45%, or $1.6 million,

by negotiating and persuading senior executives of those companies to settle.

Contributed to three-fold sales increase, from $400 million to $1.2 billion, by solving the receivable

problems and partnering with sales execs regarding resumption of shipments.

Decreased head count 61%, saving the company $2.4 million, by conceptualizing, designing and

implementing sophisticated on-line/real time cash application system.

ADOLF F. RENAUD PAGE 3

ADDITIONAL PROFESSIONAL EXPERIENCE

KRACO ENTERPRISES

Assistant Vice President, Finance / Director of Credit/Order Fulfillment

EDUCATION/TRAINING

MBA

Chapman University, Orange, CA

Bachelor of Science

The City University of New York, Staten Island, NY

PROFESSIONAL AFFILIATIONS

Instructor, Accounting/Finance: Learning Tree University, Los Angeles, CA

Member: National Association of Credit Managers, FCBI, Treasury Round Table, The Billion Dollar Forum



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