Customer Service Manager

SHERRY L COOPER: Exceptional Customer Service:

**** * ***** ******* ***

River Hill apt 335

Grand Prairie TX, 75050

Cell: 302-***-****

Summary of Qualifications

Full Service Customer service Rep: Sales and Marketing./ Receiving and processing Rep,

Automatic Payments Accounts Rep, Customer Fraud / Disputes

Service Operator / Lab Asst: Packaging Operator/

Secretary Dispatch: Front Desk Hotel / Guess Services: Shipping and Receiving, Packaging,

Molding and Inspection, Packaging Custodian / Clean room, Sterile Facility, Quality/liquid

Chemical Choreography Tester: Chemical handler: Safety Assurance, Chemical testing machine

operator: Security/ Protection services

Skills / Knowledge

• Excellent Customer Service etiquette

• Experience in Word, Excel and power point

• Switchboard

• Excellent multi-task, written and verbal communication skills

• Detailed oriented and organization skills

• Adaptable to changes and challenges

• Consistent quality performance

• Leadership qualities

Lotus notes: Word : Windows: 98 / 00/ 07 / 10/ XP / EXCEL /Network/ FDR / ACD / windows

vista / Packaging machinery: Molder Auto label PI 4000

Education/Training:

Bridgeton High School / Monroe adult learning center -1978

GED

Del Tech Community College 1988 (Wilmington Delaware) Corporate Banking

Star Tech Institute 1999 (Wilmington Delaware) Medical assistant)

Phenix Unv- 2009 Business Communication. Waiting on transcripts to transfer.

Accomplishments:

Certified in Corporate Banking:

Certified Medical asst; OSHA certified: CPR certified

Employment History:

2011-2012- Production Asst: 360 MMG: Media Management Group, Washington DC.

Production Office Manager Asst/ Production Manager Asst/ Stage Manager Asst.

Booking and Pulling Portfolio’s, Contacting and Complying with Clients and Managers/ Agents

of very professional status, Receiving unpacking and setting up all materials for production room

from beginning to end, Prep and Prepare Production room for Large events, Also Event rooms,

Stage/ Knowing and Complying with the personal needs of the clients, Script reading and editing

with team and clients, Asst clients Backstage, Asst sound Manager’s when needed, Managed and

head Event Giveaways.

03/08/-11/08 Agilent technologies/ Tadd staffing:

Chemical fluid flow line test Operator: Chemical Operator /Chlorobutain / Acetonitrile/ Hexane/

acetone

05/07-06/07 Whelan SFI Security/Customer service/ Greeter Secure parameter of property,

greet and prepare new hires for interviews, Transfer call systems; direct all deliveries to proper

areas. Monitor all facility.

I secured facilities. I greet and receive employees and incoming visitors and vendors. I answered

and transfer incoming calls to employees and management though switchboard in regards to

interviewees and internal deliveries as well as escorted vendors and interviewees to their

designated location. I completed an hourly log book that referenced visitors, daily activity,

reports and employee’s complaints and concerns. I complete building tours and monitor Fire

System and private room temperature gages.

09/ 05 – 03/06- Terumo Cardiovascular: Production rep 1/ UV molder rep2:

CDI Clean room operator, UV molding, Heat label operator: Chemical lamination operator,

Changing chemical Tubing, exposing Of raw materials, Cleaning of O Rings, assembly of water

adhesive bonding parts to Oxygenators/ Hosing Operator,

12/01-03/02

Day & Zimmermann:

Protection Technology Inc.

Front desk security and customer service, telephone operator

6/97 -12/97

Mellon Bank

Full service Customer service credit cards/ credit, fraud, sales, balance transfer, activation,

Receiving and processing, Automatic Payments to card holder’s accounts, sending out a

confirmation letters or sending a decline letter to card holders that don't meet the qualifications

receiving incoming mail for account closure, fee removal, disputed items, probate accounts due

to deceased card holders, solider and sailors rate change request due to active duty, name and

address change request due to legal, marriage or divorce, faxing and coping, forwarding certain

request to the proper departments.

1/92 - 2/93 MBNA America:

Customer service, sales, activation answering incoming calls on visa and master card accounts,

resolving customers inquires, sending out statement, removing fees, consolidating accounts,

Other Work Experience:

11/99-3/00

Dupont/Dow Elastomer: (Tad Staffing)

Packager, Shipping and Receiving, Sorting and Inspection, Safety Assurance, Quality

Assurance

4/00-7/00

Astra Zeneca :(Randstad) 856-***-****

Packaging Custodian Cleaning and assisting in sterile facility

1/92- 2/93 MBNA America: Customer serv, Sales and services, Inbound / outbound Banking:

supv, Deepa Law

customer serve, sales/ activation/ inbound / outbound

.

Objectives: To be fully organized, reliant, and equipped to fulfill the task set and required of

me in a timely, accurate and precise manner, To have an ear to hear the needs of the customer

without the need to be reiterated again and again.

To proficiently meet the needs of the customer and bring every situation to demise that will

highly meet the needs of the customer, and the expectations of the company.

References:

Manager: Curt Simmons 202-***-****

supv: Randy Fields 410-***-****) Terumo Cardiovascular: Elkton MD

supv. Collin Patrick: DuPont Nemours Wilmington De

Supv: Ray Hunter: Agilent Tec 302-***-****

Randstad) 856-***-****

Contact this candidate