Customer Service Representative
Resume:
Bryan M. Varner * Underwood Pl NW Washington, DC *0012
Email: ******.******@*****.***, Cell: 804-***-**** Home: 804-***-****
Objective: Call Center, Customer Service, Government Contracting, Data
Entry, Medical/Insurance Office Support
Experience:
Worldbridge Customer Service Representative
From May 2013 through November 2013 TOT Solutions, Hyattsville, MD
-Provide eligibility and guidelines for UK visas and entry clearance,
specifically supporting applicants in the Western Hemisphere ie: South
America, Central America, North America and the Caribbean.
-Provide guidance regarding documents necessary to complete a UK visa
application. Assist callers with initiating the online application for UK
visas.
-Refer callers to appropriate partner agencies for immigration advice and
laws.
-Respond to email inquiries as well as phone calls
-Use a ticketing system to escalate complex inquiries to the various UK
consulates or British High Commission for further research.
-Handle calls in a timely manner.
Customer Service Representative
From: May 2012 through October 2012 Bright Life Direct, Washington, DC
-Organize and manage back orders, run back order reports and ensure timely
processing of orders.
-Stock and maintain shelves.
-Make adjustments to inventory on hand.
-Pull orders for packing and shipping.
-Provide fitting and general information regarding use of compression
garments.
-Perform market research regarding competitor pricing
-Take Spanish calls.
-Count Inventory
-Market Research
-Basic photo editing via Adobe Photoshop.
-Creative Input
Customer Service Representative
From: November 2010 through December 31, 2011. Aerotek Rockville, MD
-Take inbound calls for the HRSA Call Center.
-Provide basic eligibility guidelines and criteria for government funded
loan repayment and scholarship programs for health professionals
-Escalate complex inquiries to program administrators.
-Manage voicemail box.
-Respond to customer email inquiries.
-Assist customers with, and troubleshoot electronic applications
Customer Service Representative
From: September 2007 through May 2010. Vangent, Inc. Chester, VA
-Take inbound calls for Medicare Beneficiary Contact Center
-Enroll and compare Medicare prescription drug plans
-Compare Medigap policies
-Compare and contrast home health agencies, Skilled nursing facilities and
hospitals
-Enroll and compare Medicare advantage Health plans
-Answer inquiries about Medicare benefits and eligibility guidelines and
other Medicare related questions
-Provide claims status and appeal rights for part b medical, and durable
medical equipment claims
-Report fraudulent providers and suppliers
-Locate Medicare participating providers and suppliers
-Data Entry Support For C.A.R.S Cash for Clunkers program August of 2009
Customer Care Representative
From: February 2007 through September 2007 Venturi Staffing Partners,
Richmond, VA
Perform outbound calls in reference to Accu-Chek blood glucose monitors
-Ensure that meters worked properly; assist in meter set-ups.
-Capture customer feedback and notate special situations on customer files.
Customer Service Representative
From: September 2006 through January 2007. Startek USA, Petersburg, VA
-Take inbound calls concerning Verizon wireless prepaid accounts.
-Manage customer accounts by taking credit card payments, price plan
changes and resolve customer complaints.
-Navigate computer applications, and relay information to customers
-Activate new lines of service.
Education:
High School Diploma
Dinwiddie High School 2005
Northern Virginia Community College, currently perusing Associates of
Science in General Studies, Alexandria, VA
TERM GPA: 3.667 (Fall 2012)
Dean's List
TERM GPA: 3.3(Spring 2013)
Phi Theta Kappa member as of October 2013
Relevant Skills:
-Microsoft PowerPoint
-Microsoft Outlook
-Microsoft Word
-Microsoft Excel
-Adobe Photoshop
-Knowledge of conversational oral and written Spanish
-Extensive Knowledge of Medicare Coverage Database and guidelines
-Extensive Knowledge of CMS1490-s claim form and its uses
-Extensive Knowledge of Durable Medical Equipment
-ICD-9 Coding
-CPT/Procedure Codes
-Knowledge of Anatomy, Kinesiology and Medical Terminology
-Familiarity with UK visas and immigration law
-Strong phone etiquette as well as face to-face customer service
Typing
-57 WPM
Clearances:
Public trust clearance granted as of August 30, 2011 and obtained via:
Division of Workforce Management
Health Resources and Services Administration
5600 Fishers Lane, Room 14A-40
Rockville, MD 20857
Contact this candidate