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Customer Service Sales

Location:
Beverly Hills, CA, 90211
Posted:
January 04, 2014

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Resume:

Lana Kiknadze - LVN

*** *. ** **** ** Beverly Hills, CA 90211

310-***-**** acby30@r.postjobfree.com

Self-motivated service-focused licensed vocational nurse/ aesthetician

seeking to leverage both experience and education. Detail-oriented and

organized individual who exemplifies professionalism, and an ability to

manage multiple projects and tasks at any given moment. Demonstrated

history of compassionate patient care, while ensuring high customer

satisfaction and a positive company image. Highlighted leadership qualities

and the ability to work with individuals from varying backgrounds, while

promoting team values. Driven partner eager for professional growth,

increased responsibility, and the opportunity to apply extensive experience

in a challenging environment.

Employment History

Sunrise Medspa (Studio City, CA)

05/10 - Present

Medical Aesthetician/ LVN

- Performing Silk Peel Microdermabrasion, Cosmelan Peel, Vitalise Peel,

PCA Peels, Facials

- Day to Day operation of the clinic, meeting sales goals, maintain

customers files

- Provided consultations to clients for appropriate skin treatment

as Skin Tightening, Fotofacial, Skin Rejuvenation, Injectables, Micro

needling.

- Assisting Doctor with Cell Rejuvenation procedures. Analyzing skin

conditions such melasma, sun damage, rosacea, acne scaring, loss of

elasticity, broken capillaries, etc., providing appropriate treatment,

procedure, for different skin condition

- Maintain skin care product and make up supplies by doing monthly

inventory and placing orders

- Scheduling and confirming appointments, maintaining return clientele

for products and services

- Performing all front desk duties as scheduling and confirming

appointments, cash register, marketing

Beverly Hills Rehabilitation Center (Beverly Hills, CA)

01/12 - 07/12

Student LVN

- Demonstrated ability to adapt to unfamiliar situations while

maintaining quality care delivery in line with organizational and

industry practices and regulations

- Administering oral and G- tube medications to patients, assisting in

providing wound care to the patients

- Performed patient checks in a thorough and compassionate manner.

Provided nursing care to patients under the supervision of a

Registered Nurse in accordance to plan of care

- Assisted patients with medications and activities of daily living.

- Ensured professional standards of conduct and ethics, Universal

Precautions, safety, and sanitation measures are maintained. Educated

patients, families, caregivers, and other health professionals

regarding skilled nursing care

- Created and maintained documentation and coordinated with other

healthcare staff. Assisted with supervision of staff.

Brier Oak on Sunset (Los Angeles, CA)

05/11 - 01/12

Student LVN

- Exceptional capacity to multi-task: manage numerous, often competing

priorities with ease and foster the provision of superior patient care

- Rendered holistic quality care to patients, utilizing the nursing

process with excellent knowledge and skills in medication

administration, PEG and nasogastric tubes, colostomy, catheters and

change of dressings

- Assisted with emergency response to sudden patient illness. Provided

emotional support to stressed and depressed patients and built

positive relationship with patients and family members. Proven ability

to deal with stressful situations and stay calm and intervene during

crises

- Full body system assessment Administration of medications and

treatments G-Tube and Tracheostomy Care Provide hygiene and

nutritional care Monitor medical equipment

Lana Kiknadze - pg 2/2

BSMl, INC (Beverly Hills, CA)

06/08 - 04/10

Clinic Manager-Medical Aesthetician

- Responsible for the supervision of a staff of 12 employees within the

clinic

- Responsible for the recruitment and protocol training of RN, NP,

customer service representatives

- Day to Day operation of the clinic, meeting sales goals, maintain

customers files

- Provided consultations to clients for appropriate skin treatment as

Skin Tightening, Fotofacial, Skin Rejuvenation, Injectables,

Velashape, Acne treatment, Laser hair removal, Medical grade peels.

Performed Microdermabrasion, PCA Peels, Vela Shape, Facials.

- Balancing safe and registers, maintained product inventory and placed

orders as needed.

- Experience working with upscale and celebrity clientele

American Laser Centers

02/07 - 04/08

Clinic Manager - Medical Esthetician

- Provided support to the sales team, ensuring all sales and service

objectives were met

- Administrative duties included treatment protocols, medical record

maintenance, patient relations

- Customer service duties included answering customer queries, problem

solving and providing detailed information on new products,

consultations, sales

- Syneron trained in using the eMax, DSL, SR, Vela Smooth

- Performing Laser Procedures as Skin Tightening, Foto Facial, Vela

Smooth, Microdermabrasion.

Skin Therapy

07/02 - 02/07

Aesthetician

- Skilled in all aspects of working in a medical spa and in a

prestigious facility

- Determine which treatment is appropriate for clients after careful

skin analysis. Facials include gentlemen's facials, aromatherapy, Anti-

aging, Anti-oxidant, Epicurean facials,

- Decleor body treatments. Included in my facial treatment is a neck,

shoulder, arm, and hand massage. Speed waxing and peel services.

- Product and ingredient knowledge for prescribing a home skin care

regimen adds strength to my retail sales

- Proficient in computer spa programs, customer service, sales, and

appointment setting.

Education

- PCNLA - Vocational Nursing Program

1/2010 - 7/2012

- Canyon Country Beauty College

12/1997

-7/1998

- Forest Park Community College

8/1994 -

5/1996

Certifications:

LVN April 2013, CA; IV/Blood Draw Cert. October 2012; Licensed

Esthetician July 1998, CA and Sept.1999, MO; Laser Technician,

American Laser Centers March 2007

Related Skills

Laser Treatments Hair Removal, Photo-Facial, Skin Tightening, Vela-

Smooth, Skin Treatments Microdermabrasion, Hydro facial, PCA Peel,

Glycolic Peels, Cosmelan Peel, Vitalise Peel, Make up application,

Eyelash Extensions.

Product knowledge: Obagi, Skin Medica, Dermalogica, PCA, Decleor,

Epicuren, Image,

Murad, Sothys, Sante, Green Cream ( Retinol), Priori, Skin Ceuticals.

Additional skills:

- Bilingual in English, Russian

- Proficient in Microsoft Excel, Microsoft Word, PowerPoint, Millenium,

Electronic Medical Records.

Professional References available upon request



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