Customer Service Administrative Assistant

Denise Palacio

**** ******* *****, *** **** Ca 95121

Cell: 408-***-**** E-mail: **********@*****.***

Professional Summary

Seeking a position with a company which will require me to utilize my skills, abilities and experience in a field which, I may qualify for.

Core Qualifications

• Client-focused

• Quick learner

• Microsoft Office/Outlook/Powerpoint/Excel/Familiar with Sharepoint

• File/records maintenance

• Computer proficient/computer literate

• Customer service

• Currently hold TS/SCI government clearance CI POLY by National Reconnaissance Office (NRO)

• Unix

• MRP Software/igate/ODS Dispatch

• The Navy Standard Integrated Personnel System (NSIPS) which is ERP Software

Experience

22ndstaffing Inc. 11/ 2014 - Present

Ashburn, VA 20148

Helper Coordinator

• Helper Coordinator responsible for assisting and reviewing all Morgan Hill routes. Coordinate the daily staffing of United

Parcel Service Personnel (UPS) insiders and outside helpers. Responsible for reviewing helper hours for accurate recording of

time, and assignments. Work closely with operations department and communicating utilizing Dispatch Software Output

Delivery System (ODS). Compile and input data information via the igate software database for logistics operations

requirements plans.

United States Navy 12/ 1993 - Present

Vandenberg, CA 93437

Administrative Assistant

• Experience working with upper management for Navy CAPT, Chief of Civilian, Secretary to the Director and Deputy of

Manpower and Personnel. Responsibilities include performing various tasks in administrative support at the upper executive

level. Administrative Officer – Monterey Postgraduate School – administrative support for the Naval CAPT. Provide high level

of confidential support on civilian and military members. Screen incoming correspondence and assign action, due dates.

Indicate any required concurrence, and review outgoing correspondence for correct format and ensure prescribe procedures.

• Leading Petty Officer – Supervisor for JFCC Space. Mentor and supervise junior enlisted personnel. Independently respond to

administrative issues and inquires on enlisted/civilian personnel. Have demonstrated ability to improvise, improve procedures

generate ideas to policies and or recommending improvements to existing ones. Follow administrative policies regarding the

performance of administrative forms on awards, performance (evaluations), and correspondence, editing presentations, process

disciplinary actions and grievance procedures. Maintain and update personnel records, and recruitment for Command Career

Counselor process Career Development Boards (CDB). Resolves conflict or inquiries on personnel or process among

organization issues. Control proprietary and confidential information on military and civilian personnel. Knowledge of

Personnel Identifiable Information (PKII) .

• Meet demanding deadlines

• Provide customer service to all levels of personnel and upper management. Act as Liaison between departments to ensure

proper communications on tasks which may include distribution and dissemination, regarding military personnel and civilians

regarding administrative issues or resolving pay problems, leave issue and discrepancies relating pay and leave. Organize

booking of travel arrangements, itineraries and cash advances and liquidation of travel expense report reflecting supporting

documentation and company policy’s

• Designed electronic file systems (tasker) and maintained electronic and paper files, and upload electronic documentation to

databases. Make copies, sent faxes, scanned documentation and handled all incoming and outgoing correspondence.

Organized files, developed spreadsheets, faxed reports and scanned documents.

• Managed the receptionist area, including greeting visitors and utilizing switchboard to transfer telephone call and in-person

requests for information, process visitor request, and verification of badging for outside personnel.

• Managing conference room scheduling and maintenance interfacing with upper management customers.

• Coordinate and maintain weekly attendance, vacation and collect timesheets for personnel

• Collaborate with department managers regarding update on reports or administrative issues

• Compiling data and tracking data information on reports

• Works on assignments that are complex in nature and require considerable judgment, initiative, and technical/specialized

knowledge to resolve problems and/or develop recommended solutions. Work is completed with minimal supervision. and

assignments may be completed without established procedures

Space Systems Loral, Palo Alto Ca 01/1989 – 04/2013

Flight Controller

• Support the Flight Director to establish Mission Control Center (MCC) readiness to execute command software, database,

command scripts.

• Setup Simulator dynamics software for rehearsals

• Performs duties on console as a member of the flight team and make decisions based on Satellite Controller observations, and

monitors the MCC computer systems, inspects and observes telemetry displays to watch for anomalous spacecraft and/or

ground conditions then reports them to the appropriate engineer.

• Support the Flight Director to establish Mission Control Center (MCC) readiness to execute command software, database,

command files.

• Administer in creating and develop telemetry displays for various mission satellite programs, verifying command scripts and

propagate command files into correct directory path. Maintained command sequences files in Standard and Contingency

Operations Procedures, Contingency Procedures, Sequence of Events, In Orbit Test (IOT) Procedures.

• Interpreting policies and procedures and providing information in a Mission Control environment. Reports on and makes log

entries on what transpired in identifying, reporting, and recovery operations.

• Assist Flight team in the pre-mission testing and real-time use of Earth Station Telemetry, Tracking and Command network to

verify, execute and monitor MCC telemetry, command, range and communication readiness for live launch activities for orbit

raising and in orbit operations. Perform satellite maneuvers

• Have the ability to recognize basic satellite operational parameters displayed in telemetry and report in a timely manner on what

was observed.

• Interface with ground station with schematics of payload diagrams and or blueprints and troubleshoot loss of telemetry

connectivity.

• Test Technician 02/2000 -12/2009

• Interpret specification, schematics, blueprints, sketches and test data for the purpose of fabrication, assembly, test, fault isolation

and repair. Used MRP System to input purchase requests, make modifications, and locate status of purchase orders

• Conduct physical, analyses and test using engineering or scientific measuring equipment, and maintain and update detailed

records of tests and test data.

• Maintain standard test equipment, and coordinate and prepare set up shipping and receiving of IOT equipment to/from the

designated earth site test location(s) via Loral Shipper and or Fed Ex and DHL for pickups.

• Stages and checks out the IOT test equipment at the designated test location. Integrates installation of IOT test equipment with

earth station equipment, using require schematics and/or blueprints.

• Perform uplink and downlink IOT tests using IOT test equipment, software and documentation, which include spectrum

analyzers, signal generators, cables, ATOM files, TAPs data system, and bus/payload test matrices.

• Assists in coordination of IOT testing between the MCC, payload, bus and designation IOT personnel, and Interface with all

levels of management.

• Use of Manufacturing MRP software to generate purchase request, and request funding for consultants, check status of

purchases of rental equipment. Check verification of purchase and delivering activities. Process travel claims, create command

scripts. Process reports on IOT equipment for rental and calibration.

Education

General Education/Computer Studies

Evergreen Valley College –San Jose, CA 95135

REFERENCE AVAILABLE UPON REQUEST

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