Project Manager Management

Celia Robbins

Contact: 047*******

************@*****.***

Overview:

Experienced professional, committed to quality project management and deployment of strategic

management solutions.

Key strengths include:

• Analysis of objectives and goals

• Analysis of systems functionality

• Development and analysis of functional specifications

• Supervision of software development

• Technical specification design

• Quality assurance testing

• Development of user's documentation, operational policies and procedures

• System implementation co-ordination

Achievements and Professional history:

Product Director Central Reservation Systems

Xn Hotel Systems

10/09 – Current

• Design and conceptual development of an integrated Central Reservations and Central Profile

System suite, for the hospitality industry

• Process specification instruction to technical development teams

• Release and delivery schedule management

• Project budgetary planning and reporting

• Pre and post sales functional requirements analysis to support sales teams

• Implementation, training, documentation and support advice to associated teams

Regional Project Manager (IT, PMO)

Venetian Macao Resort Hotel

08/08 – 09/09

• Project Management and deployment of all Hotel and Marketing applications

• Oversee business support of all Hotel and Marketing applications

• Introduction and maintenance of structured vendor management standards

• Singapore property project start up (pre opening)

• Maintenance of central project dashboard, project status reports and milestone management

• Delivery of quality business case and requirements documentation (SDLC)

Business Systems Specialist

Red Lion Hotels Corporation, Spokane, USA

01/08 – 07/08 (fixed term)

• Analysis of existing application design and validity to meet business goals

• Due diligence and contract negotiation with vendor and franchise properties

• Preparation of initial business strategy document

• Creation of project team to convert existing application within budgeted project timeframe

• Development of standard project training plan

• Creation of ongoing property support and Business Analyst team

• Continual stakeholder communication

• Completed conversion of:

16 Property Management Systems (Opera PMS) including interfaced POS (Micros, Infogenisis,

Squirrel), Membership (Opera OCIS), Central Reservations (Opera CRS), Web booking (Opera

Web Suite)

• Maintenance of project budget and Capital Expenditure reporting

• Preparation of proposal document for the continued standardisation of all properties in the group,

for in house deployment

• Preparation of final business exit document

Project Manager, Voyages Enterprise System

Voyages Hotels & Resorts, Sydney, Australia

07/01 – 12/07

• Analysis of none deployed application, proved to be unsuitable for the business Preparation

and execution of exit strategy

• Due diligence and contract negotiation

• Application research to meet business requirements

• Preparation of initial business strategy document

• Completion of internal and external project plans and work flow diagrams

• Business Management of a regional team of development, business analysts, support, training

and project management technicians

• Management of the vendor/client account relationship, inclusive of support expectations

• Research and design of required development specifications

• Completed implementation of:

60 seat Reservations application (Opera ORS/OCIS), plus 21 Property Management Systems

(Opera PMS/MPMS) including fully interfaced POS suite (Micros 9700), Activities and Spa

module (CSS) and Cost Control (Materials Control)

• Maintenance of project budget and Capital Expenditure reporting

• Company advisory boards representation, on behalf of the business

• Preparation, introduction and handover of change management process

• Preparation of final business exit document

Manager, Professional Services Group

Interact Commerce Corporation, Sydney, Australia & Shanghai, China

04/00 – 06/01

• Management of a regional team of development, business analysis, support, training and project

management technicians

• Overseeing the project management of large and key accounts through presales and scoping to

implementation and customisation effort

• Management of Sydney office

• Preparation of monthly accounts and operational reporting

• Key involvement with the China office creation and operational set up

• 6 months placement in China, building partner relationships

Director, Property Management Support

REZsolutions Inc, Sydney, Australia & London, England

03/98 – 03/00

• Project Manager within the PMS Division, responsible for the support and operational

maintenance of a CRS/PMS client based in Sydney

• Provide local, internal and client CRS and PMS support

• On a project basis provide application QA and manual critique

• The collation and dispatch of regional development requirements

• Continuous internal/external liaison, research and negotiation related to contractual matters and

necessary customised development

• Responsible for budgeting, preparation, set up and co-ordination and follow up of conference and

exhibition attendance

• Introduction of European Business Training Services Division, for web based inventory and yield

application. London based

IT Project Consultant

Sun Cruises, Singapore

09/97 – 02/98 (fixed)

• Project management of all applications and internal business representatives for 2 cruise ships.

• Applications installed on board: Fidelio Cruise, Micros POS, Infosys Gaming Systems

• Applications installed at HO: Tetra Finance, System Aid Reservations, Infosys Gaming

• Administration Module

• Maintenance of communications between on board crews, Management and IT team to ensure

adherence to Policy and Procedures and Maritime Law

• Preparation of internal Policy documentation

• Preparation of physical configuration plans for cabling and configuration of SS Sun Vista during

dry dock refurbishment, including implementation of full satellite telephone and television services

Director of Operations, Accounting & Financial Software

KPK Hospitality Partnership Pty Ltd Sydney, Australia

1995 – 1997

• Project managed the development of accounting & financial software package for IBM AS/400

users

• Development of functional specifications and test process

• Development of user documentation

• Created and implemented a shared accounting environment for 2 remote sites operating on RISC

6000 & Open/36 platforms on behalf of Conrad Jupiter’s hotels and Treasury Casino

• Management of Customer Services group

• Coordinated upgrade and training of the Asia Pacific customer base

• Conducted application training at customer sites

Previous Positions

Acom Computer Systems Ltd., Hong Kong & Montreal. Operations Manager 1992-1995

Ausdata JBA, Sydney. Accounting Systems Operations Manager 1988 - 1992

Rodney Clark Retail, Sydney. Comptroller 1987 - 1988

Reiss Menswear, London. Cost Controller 1985 - 1987

Delgat Computers, London. Punch Room Manager 1985

Data Sciences International, London. Client Support Specialist 1983 - 1984

Brentfords, Birmingham. Regional Training Officer 1981 - 1983

References Available

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