Mark E. Bailey, MBA, CMCA , AMS

***** ********* ***** ( Chantilly, VA 20152 ( acbxqn@r.postjobfree.com

http://www.linkedin.com/in/markbailey/

Executive Management Profile

Highly accomplished management executive with proven success directing and

charting organizational success in industries as diverse as:

Hospitality/tourism, community association management, and

healthcare/nursing. Expertise managing start-up operations, under-

performing business units, culture-change management, and controlling multi-

million dollar annual operating and capital budgets.

STRONG LEADERSHIP ABILITIES IN HIRING, TRAINING, AND SUPERVISING BOTH

MANAGERIAL AND NON-EXEMPT STAFF. TRACK RECORD FOR DEVELOPING AND GROWING

MANAGEMENT LEVEL STAFF TO ENSURE ORGANIZATIONAL GOALS. EXCELLENT

COMMUNICATION AND INTERPERSONAL ABILITIES WITH ALL LEVELS OF CUSTOMERS,

VENDORS, STAFF, AND CORPORATE MANAGEMENT. TRACK RECORD OF CONTRIBUTIONS TO

BUSINESS GROWTH AND PROFITS.

CORE COMPETENCIES

BUSINESS PLANNING & Staff Staff Training &

FORECASTING Selection/Recruitment Supervision

Sales & Marketing Written Communications Vendor Management

Budgeting & Cost Control Facility Renovation Customer Relations

Mentoring & Coaching Projects Team Building

Change Management

Professional Experience

ASSOCIA/SELECT COMMUNITY SERVICES (SCS) - CHANTILLY, VA 09/2012 TO PRESENT

Subsidiary company of Community Management Corporation that specializes in

the management of small, limited amenity, homeowner and condominium

associations throughout the metropolitan Washington, D.C. area.

Senior Vice President

As the most senior executive in the organization, I am responsible for all

operational and leadership expectations to include Sales and Marketing,

Client Retention, Staff Training and Development, and the successful

achievement of corporate financial goals.

Associa/Community Management Corporation (CMC) 03/2009 to 09/2012

Industry-recognized leader in the management of common interest communities

- homeowners associations and condominium associations..

HOA Division - Regional Director

Oversee a portfolio of 40+ management contracts to include the direct

supervision of area-wide and community-specific managers.

Key Accomplishments:

> Selected and developed a cadre of Portfolio Managers to successfully

serve a client base that included a number of premier, gated golf

course/country club Northern Virginia communities built by some of the

area's most respected developers.

> Contributed to a client retention rate of 96% during tenure.

General Manager, Belmont Community Association

Oversee the day-to-day operation and management of a 2,157 home gated golf

course community in Loudoun county.

Key Accomplishments:

> Successfully re-launched the community's website to enhance real-time

communication, and administrative transparency.

> Spear-headed the realignment of several homeowner committees, to

include the creation of the new Website Committee, in order to

increase operational efficiency and generate additional volunteer

opportunities for the association membership.

> Awarded Very Large Community of the Year (2009) and Website of the

Year (2009) by the Washington Metro Area chapter of the Community

Association Institute (CAI)

MedQuest Associates - Vienna, VA 09/2007 to 10/2008

Industry leading outpatient, diagnostic imaging company

Multi-Site Manager

Direct daily operations of two free-standing diagnostic imaging centers

providing MRI, CT, Ultrasound, and X-Ray services on an out-patient basis.

Responsibilities include staffing, sales and marketing, referral source

relations, fiscal control, budgeting, and payroll.

Key Accomplishments:

> Successfully implemented a comprehensive customer service program to

improve overall patient and physician experience.

> Managing a culture-change initiative to promote accountability,

patient service, and fiscal responsibility.

Sunrise Senior Living - McLean, VA 07/2000 to 09/2007

Established company specializing in senior residential care communities.

Executive Director, The Fountains at Washington House

Alexandria, VA (2005 to 2007)

Executive Director, Sunrise of McLean

McLean, VA (2002 to 2005)

Executive Director, Sunrise of East Cobb

Marietta, GA (2000 to 2002)

Plan and direct operations including sales and marketing, staffing,

budgeting, inventory control, accounting, maintenance and client relations.

Oversee purchasing, billing, and payroll. Supervise team of 150 employees -

8 direct management reports - in daily activities. Monitor safety and

security issues. Maintain vendor relations. Track and report on staffing

and operational expenses.

Key Accomplishments:

> Promoted to lead the acquisition and operational turnaround of a 213-

unit continuing care retirement community in Alexandria, VA.

> Promoted to open and lead the company's flagship community in McLean,

an 88-unit luxury care facility.

> President's Club Award Recipient - Exceptional Financial Performance

(2004 & 2005)

> Served as Chairman of the Fairfax County Allied Health and Nursing

Partnership (2003 to 2007).

> Nominated for 2005 Volunteer Fairfax Service Award.

Homestead Village/Homestead Studio Suites - various locations 1997 to 2000

Established company with over 5,000 employees providing moderately priced

extended stay lodging.

Internal Communications Manager

Atlanta, GA (1998 to 2000)

Hotel General Manager Raleigh, NC

(1997 to 1998)

Managed internal communication projects from inception through

distribution. Worked closely with upper management to discuss corporate

communications strategies. Created PowerPoint presentations for CEO.

Wrote and edited copy for company newsletter. Monitored production,

assembly and distribution of collateral materials. Oversaw budgeting and

billing. Maintained vendor relations to ensure production schedules and

quality.

Planned and directed operations including staffing, budgeting, guest

reservations, accounting, maintenance and customer service. Oversaw

purchasing, billing, payroll and tax reporting. Hired, trained, and

supervised office and housekeeping employees. Monitored inventory control.

Managed maintenance and capital improvement projects. Maintained vendor and

customer relations. Tracked sales, expenses and P&L.

Key Accomplishments:

> As Internal Communications Manager, successfully created and

distributed corporate communications for 136 hotels and employees.

> Instrumental in designing, writing, editing and publishing "The

Associate Newsletter."

> As Hotel General Manager, oversaw start-up and daily operations for

property with 138 units including staff hiring and training, pre-

opening marketing and Website development.

> Achieved rank in "Top Ten" within the company for service and

satisfaction.

The Bernstein Companies - Washington, D.C. 1993 to 1997

Company with 300 employees which operates franchise hotels and commercial

real estate.

Hotel General Manager Laurel, MD

(1995 to 1997)

Hotel General Manager Bethesda, MD

(1993 to 1995)

Planned and directed operations including staffing, budgeting, guest

reservations, accounting, maintenance and customer service. Oversaw

purchasing, billing, payroll and tax reporting. Hired, trained, and

supervised office and housekeeping employees. Monitored inventory control.

Managed maintenance and capital improvement projects. Maintained vendor and

customer relations. Tracked sales, expenses and P&L.

Key Accomplishments:

> Provided key leadership in the renovation of guest rooms and public

areas for 110-room hotel.

> Served as Chairman of the Capital Area Alliance - an affiliation of 19

area hotels partnering in advertising and community-based charitable

events.

Education

The College of William and Mary - Williamsburg, VA

Master of Business Administration - 2005

Bachelor of Arts - Economics - 1988

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