Sales Customer Service

CURRICULUM VITAE

Anindya Biswas.

¬¬Kolkata

C/47 Chalantika, Mahul Apartment

Garia Station Road, Kolkata-84 Email: ******.***@*****.***

Cell : 987-***-****

Career Objective:

To succeed in an environment of growth and excellence and earn a job which provides me job Satisfaction and self development and help me achieve personal as well as organization goals.

PREFACE

• Two Year full time MBA in Marketing from IBMR, Kolkata under WBUT in 2012.

• Post Graduate Diploma in Customer Relationship Management from SCDL, Pune 2013.

• A result oriented professional with 2 years and 08 months of industrial exposure in sales of various products including FMCG products to diversified industries.

• Adept in handling a diverse range of operations entailing sales, business development, marketing, order booking process, customer service etc.

• Positive, optimistic, well-organized self-starter who excels under pressure and meet deadlines.

• Excellent written, communication, inter personal, liaison and problem solving skills with the ability to work in multi cultural environment.

KEY SKILLS

-Strategic marketing and business planning -Feasibility analysis.

- Honesty, Possesses a highly optimistic attitude - Planning and Forecasting

- Hard Working -Customer Relationship

¬ PROFESSIONAL EXPERIENCE

Concast Maxx (Under Distributor – Gupta Brothers) 2009-2010

Sales Executive.

Gupta Brothers is a leading Distributor for Concast Maxx TMT bars in West Bengal and operation area includes whole South 24 Parganas. I generated new business with respect to the market. My responsibility entails a process of servicing existing corporate clients, dealers from uncovering the opportunity to all through the execution of project. I also help them to resolve the challenges/projects in terms of offering them suitable solution and services. I always provided inputs and feedback to our internal organization for improvement of process efficiency and for better customer experience.

Jagdale Industries LTD 2013

Sales Executive

A Company believing in customer satisfaction through quality products has eight divisions under its wing. I was engaged in marketing of their FMCG product Fruit Juice and their Health Care product ORSL pioneer in its own area.

-Handling entire cycle of sales process starting from converting orders, booking of orders, delivery of products and post sales services.

-Establishing distributor network being part of creating channel of sales.

-Taking care of sales and business development of company’s products in and around Kolkata

-Direct sales to institutional customer,

-Assigning agent and deciding the extent of commission and incentives.

EDUCATION

Masters of Business Administration – Marketing. 2010-2012

Institute of Business Management and Research - Kolkata, under WBUT

Post Graduate Diploma in Customer Relationship Management 2012-2013

Symbiosis Centre for Distance Learning - Pune

Project:

• Attended summer internship during the MBA programme as a Marketing trainee for 8 weeks in Pinnacle Honda. Chandrani Enterprises Pvt.Ltd which deals with sales and service of Honda Cars one of the best in its field. My responsibilities covered generating business, consolidating customer lists, communicating and answering their queries by e-mail and telephone also prospecting potential customers.

• PROJECT TITLE: Analysis of Honda City customer profile and satisfaction level of the customers.

¬ PERSONAL INFORMATION

Date of Birth 18th January 1986

Sex Male

Nationality Indian

Religion Hindu

Caste General

Father’s Name Late Mr. Monotosh Biswas

Mother’s Name Priti Biswas

Interest Playing Football, Cricket and listening to Music.

DECLARATION:

I hereby declare that all the statements made in the above application are correct to the best of my knowledge and belief.

Date : ANINDYA BISWAS

Place:

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