Customer Service Human Resources

LAKIESHA R. MCDONALD *** Carson Ave MANTECA, CA **337 209-***-****

PROFESSIONAL ASSETS AND TALENTS

Conflict Defuse and Resolution

Team Building and Communicating

Problem Solving

Quality Management

Leadership and Mentoring

Market Surveys

Research and Data Analysis

Information and Data Compilation

Organization Critical Thinking and Decision-Making

Scheduling Recordkeeping

Data Entry

Report Writing and Presentation

Public Speaking

Event Planning and Coordination

Diversity Training

Creativity and Innovative

New Hire Orientations Recruitments/Advertising/Testing

Ethics Training

Employment Discrimination Laws and Regulations

Violence Prevention Training

Motivational Speaker

COMPUTER SKILLS

Microsoft Office: MSWord, PowerPoint, MS Outlook, Internet Explorer, Microsoft Excel 2007, iTunes/MP3 Music for Events

Modern Internet Communications: Skype, Facebook, Twitter, Blog

Wireless Internet Document & Data Storage Programs: Drop Box, iCloud and EverNote

EDUCATION

SJSU BA Business, San Jose, CA

Alliance Worknet

Youth Advisor Careequest Modesto, CA April 2013-Current

Market Alliance Worknet services to local employers

Develop relationships with new employers while maintaining partnerships with existing employers

Assist employers in the recruitment process for the hiring of new employees

Seek out/recruit, screen, and set up interviews for applicants applying for jobs with Alliance business customers

Provide comprehensive career counseling based upon the customer’s work history, job skills, education, and local labor market trends

Research and refer customers to appropriate current job openings from various local, state, and national job listings, including internet job

search, periodicals, and automated departmental job orders

Facilitate workshops on topics including application writing, job search techniques, resume development, interviewing skills, Workkeys, and

soft skills assessment and development

Prepare clear, concise and accurate written and/or oral reports

Use automated case management systems

Respond to written and/or verbal inquiries by customers, service providers, etc., in an appropriate manner and within a prescribed time

frame

Perform other duties and special projects as assigned

Adrian’s Beauty College

Director of Admissions

Tracy, CA Dec 2010-April 2013

Oversee and delegate tasks to a staff of four

Responsible for planning and presenting at community outreach functions

Respond to new emails and phone leads generated by online website marketing

Maintained and developed relationships with existing customers in person, and via telephone calls and emails

Maintained accurate records and account profiles

Respond to inquiries in a timely fashion

Meet with prospective students to explain the campus Program Offerings

Advise the prospective student on suitable programs in accordance with their qualifications and objectives

Maintain a high level of service both to existing students and prospective students

Interviewing, telephoning, and recruiting prospective students

Provide with the highest level of one-on-one customer service and administrative support

Act as a personal coach / counselor / advisor to help students qualify for admissions, select a degree, complete the

enrollment process and help to make a smooth transition into the classroom

Continue follow up, interaction, and support of students once enrolled

Work closely with financial aid director, academics director, and career services director.

HUMAN RESOURCES AND RISK MANAGEMENT CONSULTING - Tracy, CA

HR Assistant/Office Manager August 2005 - Dec 2010

• Maintained confidential personnel files and records systems: personnel, medical and workers compensation.

• Prepared new hire orientations: Creates ID badges, W4, I9 Immigration, safety and employment policy reviews, enrollments, insurance,

ID verifications, schedules, and coordinates pre-employment medicals – per client services

• Tracked FMLA/CFRA medical leave time off

• Tracked Medical certifications/doctor notes: Initial review, verification and referrals to medical treatment

• Prepare recruitment bulletins/flyers, online advertisements,

• Office management: oversee timely response to requests, contacts and provided needed assistance, filing, coordinate needed, handled

outgoing/incoming mail, services for phones, internet services, conference call capabilities, equipment servicing, etc.

• Trainings and Conferences: Schedule attendance, travel arrangements, process payments and reimbursements, and reconcile receipts and

payments

• Responsible for ordering and processing cash and credit payments for office supplies, equipment and professional services.

• Prepared and proof business correspondences, internal memorandums and data (salaries, benefits, workforce data).

• Documents standard business practices and office procedures

• Scheduled and coordinated meetings and events: recognition luncheons, holiday luncheons/parties, safety fairs, blood drives.

• Researched and compiled compensation and benefits data

• Prepared invoices and billings, and handle banking

• Conducted market data surveys and comparisons

• Respond to Unemployment Benefit Claims and assists with compiling exhibits, documents and meeting deadlines.

• Performed special projects and assignments

• Prepared and updates workforce profiles and EEO information and data

• Provided support and assistance in investigations and hearings: obtained documentation, process subpoenas, coordinate witness

interviews and recordings

• Participated in resolving conflicts, problem solving, identified and defined issues, applied reliable judgment, facilitated discussions

Heald College - Tracy, CA Feb 2002-March 2006

Executive Admissions Advisor

Oversee and delegate tasks to a staff of four

Responsible for planning and presenting at community outreach functions

Respond to new emails and phone leads generated by online website marketing

Maintained and developed relationships with existing customers in person, and via telephone calls and emails

Maintained accurate records and account profiles

Respond to inquiries in a timely fashion

Meet with prospective students to explain the campus Program Offerings

Advise the prospective student on suitable programs in accordance with their qualifications and objectives

Maintain a high level of service both to existing students and prospective students

Interviewing, telephoning, and recruiting prospective students

Provide with the highest level of one-on-one customer service and administrative support

Act as a personal coach / counselor / advisor to help students qualify for admissions, select a degree, complete the

enrollment process and help to make a smooth transition into the classroom

Continue follow up, interaction, and support of students once enrolled

Contact this candidate