Customer Service Representative
Resume:
Jennifer Munoz
Seeking a position in professional office setting
Jennifer Munoz
Phoenix, Arizona 85037
*********@*******.***
Objective: Motivated, goal oriented, and reliable bi-lingual professional seeking a position in a
growing office where my skills and talents can be utilized to promote company and individual growth.
Work Experience
09/2011-Present
(Department of Economic Security)
--Program Services Evaluator I-III(Case Worker)
*Receive inbound calls.
*Make outbound calls.
*Supervise floor when management/supervisors in meetings or training.
*Answer IMs
*Enter and update customers personal information into AZTECS database.
*Assisting families on status of Cash Assistance, Medical Assistance and Nutrition Assistance.
*Register Fair Hearing forms, assign Fair Hearings to proper department to be process.
*Generate alerts for Public Assistance Eligibility.
*Make proper determinations per clients request on applications submitted at the local office or
HealthEArizona.org for Medical Assistance (Ahcccs/Kids Care),Nutrition Assistance (Food Stamps)
and
Cash Assistance.
*Work/Solve resolutions(3rd,2nd & 1st level emails) to correct untimely, accuracy or special request
cases.
*Make determinations/changes and take client concerns regarding household changes over the
phone.
*Utilize verbal and written communication to apply law statues,rules, state and federal policies,
regulation and rules to prepare and respond to various requests from customers.
*Develop effective working relationships with community resources, other state agencies, and
internal staff members.
*Handle accounts at HealthEArizona.org and AzMyFamilyBenefits.gov (reset password,pull
applications submitted to print to case to have application registered and determined or information
to be requested,pull change reports to set alert for proper department to process request or handle
request in one call).
05/2011-09/2011
(Department of Economic Security/Kelly Services-Temporary Assignment)
--Customer Service Representative
*Provide quality customer service over the phone.
*Entering and updating customer personal information into AZTECS database.
*Assisting families on status of Cash Assistance, Medical Assistance and Nutrition Assistance.
*Assigning case workers and local offices to proper benefit cases.
12/2010-03/2011
Vangent Inc. (Federal Student Aid Information Center)
--Customer Service Representative
*Provided quality customer service over the phone.
*Answer customers inquiries over the phone.(FAFSA,Loans,Federal Pell Grants & PIN)
*Resolved customer problems with one call.
*Online customer service live chat.
2/2208-2/2009
PLS Check Cashers
--Customer Service Representative/ Supervisor
*Cash Checks
*Western Union Money Transfers
*Provide quality customer service to build customer relations
*Collect debt from customers and companies
*Data entry and file any customer information
*Answer customer inquiries over the phone
*Build business relations to verify customer information and problem solve customer concerns.
*Deescalated irate customers
*Multi task in order to complete customer request
*Manage daily cash inventory
*Train new recruits
10/07-02/08
Botas El Mudo
--Customer Service Representative
*Build professional atmosphere to promote communication with customers and respect to co-
workers.
*Opened and closed facility; managed daily cash and inventory
*Assisted customers in selection and purchase od attire to promote sales
02/07-10/07
Old Pueblo Cafe
--Hostess/Dish Washer
*Established a friendly yet professional enviroment that promoted attentive customer service
*Multi-tasked requests from customer and supervisor.
Education
-West Phoenix High School 2005-2007
*High School Diploma
3835 w. Thomas Rd.
Phoenix,Arizona 85019
Skills
*Computer skills;Microsoft Word, Excel, Access, Power Point, type 35wpm,AZTECS, Bi-
lingual(Spanish & English),Multi-task, Selfmotivated and excellente verbal and written
communication skills, member of Newsletter and Pride Staff committee member.
Contact this candidate