Event Organiser

FEDERICA ACETI

Via Sempione Sud, ** ***** Stresa (VB) Italy

ITA Mobile: 003*********** Email: acbxda@r.postjobfree.com

PERSONAL PROFILE:

A hard working individual with excellent customer service skills. Good at

problem solving, motivation and leading fellow members of a working team.

Punctual with excellent time management skills. Takes responsibility

seriously and delivers results, as seen through over 5 years work

experience within catering, hospitality and events in the UK and overseas.

EDUCATION & QUALIFICATIONS

2009-2013 London Metropolitan University - Upper Second Class

Honours

BA (Hons) in Events Management

2012 Licentiateship of City & Guilds Institute (LCGI)

Automatically awarded through one-year work placement at

London Metropolitan University

2012 (March) Welcome To Excellence - City & Guilds

Level 2 Award in Principles of Customer Service in

Hospitality, Leisure, Travel and Tourism.

2011 (July) Don Quijote Spanish School

Intensive Spanish Course. European Qualification: B1.

2010 (July) University of Cadiz (Spain)

Level 3&4 in Spanish Language.

University Classification Mark: 8.11/10 & 9/10.

2008-2009 Westminster University, London

EILTS Course and Exam.

General English Course.

2008 (March-June) Maquarie Business Training Centre, Sydney

Certificate III in Spoken and Written English.

1999-2004 "C. Ferrini" College, Italy

Language and Business Management.

National Classification Mark: 71/100.

EMPLOYMENT HISTORY:

September - November 2013: Collaboration with MCA Scientific Events,

Milano.

. Helping with the production and logistic aspects of

international and national medical congresses;

. Promoting forthcoming congresses through direct marketing and e-

marketing

April - June 2013: Seasoned Events Caterer Company at Tower Bridge

Exhibition

Assisting corporate and private functions. Greeting clients,

small problem solving and logistic aspect inside the historic

venue.

February-September 2013: Volunteer Experiences

Event Co-ordinator - LondonMet University - 1 Open Day Event

Show-round of the Campuses to new students and guests, promotion

of a wide range of Uni programmes, services supporter.

Think!Sponsorship Conference - Stratford Circus - 1 Day Event

Assisting the conference with venue and rooms set up, logistic

aspects, delegates and speakers registration and allocation etc.

Brand Ambassador at Pure London33 - Olympia - i2i Events - 3 Day

Event

UK Leading Fashion Buyer Event. Delivering excellent customer

service, running VIP Lounge and handing out running orders

during catwalks.

October-December 2012 Crain Communication Ltd - Internship

Conference Logistic Coordinator Assistant

. Producing delegates' document pack, speakers' handbook badges

and signage;

. Reporting and evaluating questionnaires' result;

. Assisting marketing and sponsorship department;

. Uploading speakers' presentations on website;

. Assisting the in house conference with the research of key

speakers.

2011 - 2012 - 2013 Tower Bridge Exhibition - City of London

Corporation.

Customer Care Guide in the Department of Environmental Services

of the City of London Corporation. - One-Year Placement and

Casual Employer during 2013.

. Providing a warm and welcome and information to a variety of worldwide

visitors in accordance with the Tower Bridge Customer Care Charter.

. Assisting marketing, finance and operation departments duties

including visitor surveys, themed promotions in accordance with

City's Standing Orders and Financial Regulations.

. Ensuring that the businesses at the Exhibition and The Monument

are in accordance with Tower Bridge Procedures.

. Working as a cashier in the Gift Shop, Ticket Office and The

Monument.

. Assisting with corporate functions under the direction of

Function Manager and Welcome Host.

2008-2011: ALL BAR ONE, Chiswell Street, Mitchells & Butlers.

Waitress, Team Member (full time)

. Serving customers and managing company parties behind the bar

and on the floor.

. Meeting sales advisors and sales targets to achieve and

providing excellent customer service, vital for this particular

industry.

. Working well in a team and handling large amounts of money and

individual responsibilities for example in managerial skills and

training new staff members whenever the manager was busy or

unavailable.

. Covering shifts in other bars from the same company around

London when necessary.

January-August 2008 Pino's Pizzeria, Crown Nest, Sydney, Australia

Part time waitress

March-October 2007 "Grand Hotel Dino", Zacchera Hotels, Baveno, Italy

Barmaid (full time)

. Barmaid and waitress in one of the biggest meeting and

convention hotels in the area.

. Setting up coffee breaks and meeting and conventions rooms.

. Improving customers' service and communication skills in this

particular business where people are exceptional services from

the very first moment they step-in.

October-March 2006-2007 ALL BAR ONE, Appold Street, Mitchells & Butlers

Waitress, team member (full time)

March-October 2005 2006 Hotel Cala Caterina, Mobigest spa

Barmaid (full time)

. Up-selling products and dealing with different forms of customer

behaviour.

. Responsible of serving customers and organising the bar in a

charming hotel in Sardinia (Italy).

October-March 2005 "Bravo Club Alpitour, Alpitour Spa"

Barmaid ad waitress (full time)

. Serving customers and organising the bar in an Italian Touristic

Resort.

November 2004 "Gran Hotel Des Iles Borromees" - Luxury Hotel

Stresa, Italy / Barmaid on Training

. Improving customer service in a 5 stars hotel (wide range of

customers)

August-October 2004 "Scoglio della Galea", Capo Vaticano, Calabria.

Touristic Organiser (full time)

Languages spoken: Italian (mother tongue), English (fluent), Spanish

(intermediate), French (basic).

ICT: Proficient in most Microsoft Packages including; Word, Excel, Power

point

INTEREST: Travel in order to learn about different countries and cultures

and often the working system of a foreign nation, live music (concerts in

big venues) and sports to keep fit.

REFERENCES: Available upon request. CV Last Revised: 23rd

November 2013

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