Customer Service Representative

Stephanie L. Williams

**** * **** * #****

West Valley, UT 84119

Cell: 619-***-****

Email: ********************@*****.***

OBJECTIVE

Healthcare Customer Service Representative, to secure a challenging

position that will allow me to grow professionally, while being able to

utilize my strong organizational, educational, and exceptional people

skills.

BACKGROUND SUMMARY

More than 7 years experience in customer service related industry and 4

years in the healthcare industry have included:

. Data Collection

. Data Entry

. Knowledge of HIPPA

. Medical Terminology

. Anatomy & Physiology

. Customer Service

. Problem Solving

. Cash Handling

. AARP drug Plan

. USAA Bank credit card processing

. Adapting new procedures

. Computer Skills: Microsoft office, Word, Excel

EMPLOYMENT HISTORY

Customer Service / Benefit consultant

Connexion Point 4021 S 700 E Suites 500, Salt Lake City, UT 09/2013-

12/2013.

Primary responsibilities include answer high-volume of inbound telephone

calls while providing quality customer service. Provide assistance in

completing Anthem BCBS enrollment applications via Medicare guidelines and

requirements. Educate customers on Part D prescription drug plans and

perform outbound calls to new and existing customers for retention. Perform

answering service duties to Medicare specialist brokers and agents in need

of assistance by collecting and forwarding messages via email. Transfer

customers to the appropriate department.

Customer Service

Quest Group LLC 420 Lexington Ave, Suite 910, New York, New York 6/2013-

8/2013

Respond quickly to professionally to customer telephone questions and

concerns while maintaining the required performance standards, Receive and

process customers orders and insurance claims, Apply sound insurance

knowledge In regard to products and services to best meet customer's needs,

Receive customer's inquiries, complaints, comments via telephone in a

positive, helpful and professional manner, Collect co-pays/payments and

insert data into computer system, as needed.

Owner

Star Enterprise, Business Owner, San Diego, CA 2005-2012

Cash handling, direct sales, consulting clients, importing goods, bank

deposits, budgeting, and inventory of hair product.

Caregiver, In-Home Support Services, San Diego, CA 08/2009-06/2012

Responsible for taking vital signs, assisting residents with their ADL

(Activity of Daily Living), monitoring residents and reporting changes to

their family members. Monitoring food and liquid input/output, meal

preparation, made sure medication was given at the appropriate times, and

assisted with travel to medical appointments.

Caregiver, Home Helpers, Oceanside, CA 05/2008/07/2009

Responsible for taking vital signs, assisting residents with their ADL

(Activity of Daily Living), monitoring residents and reporting any changes

to their family members. Monitoring food and liquid input/output, meal

preparation, made sure medication was given at the appropriate times, and

assisted with travel to medical appointments.

Customer Service Representative, Tele Tech, San Diego, CA 06/2006-12/2006

Educate, enrolled customer in AARP Medicare Part D Prescription Drug Plans,

managed and updated customers demographics within the computer system

Credit Card Processor Customer Service, Tele Tech, San Diego, CA 08/2007-

12/2007Responding to customer requires via phone/email, due to identity

theft, account take over, fraud, payments and other potential risks.

Environmental Worker, Decton Agency, San Diego, CA 04/2006-10/2006

Safely handling and disposing of blood and other bodily fluids. Thoroughly

sanitizing floors, walls, counters and other surfaces as required.

Customer Service Representative, Sutherland, Inc, San Diego, CA 06/2000-

04/2004

Respond to customer calls and email regarding dial up internet services,

research required information using available resources, manage and resolve

customer complaints, provide product and service information, update

existing customer information, process orders, verify eligibility for

services to customer seeking to get the dial up internet connection,

identify and escalate priority issues.

EDUCATIONAL BACKGROUND

Certificate in Apartment Rental Management, Vista Adult School, Vista, CA

2011

Certificate in Health Care Essentials, Vista Adult School, Vista, CA 2011

Certificate in Anatomy and Physiology, Vista Adult School, Vista, CA 2012

Certificate in Medical Terminology, Vista Adult School, Vista, CA 201

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