Manager Customer Service

TERRY BRANHAM

*** **** **** ****, * olumbia, SC * 9223 H : 803-***-**** C : 803-***-**** t ****.***********@*****.***

S ummary

Results-oriented Manager who thrives in fast-paced and competitive environments. Brings

strong presentation, analytical and problem solving skills. Adaptable Manager talented at

managing dynamic and cross-functional teams around the globe. Over 8 years of progressive

management experience in Military and Customer Service industries. Customer-focused

Manager successful in leadership and adaptability. Quality-oriented and proactive in resolving

issues with exceptional organizational and communication skills.

Highlights

Decisive leader Employee engagement

P&L management Collaborative

Team building Adaptable

Accomplishments

Boosted company sales by 10% by introducing new products into the market in less than 10

months. Increased year-over-year sales by $200,000. Recipient of the Best Contractor Award

in 2012. Recipient of multiple military service awards and commendations.

Experience

Manager Jul 2006 to Dec 2012

Clark's Termite and Pest Control - I rmo, South Carolina

Responsibilities encompassed managing a staff of seven employees.

Conducted training and sales meeting for employees.

Maintained and reported budgets on purchases, inventory and company assets.

Maintained positive customer relations and promoted a positive outlook within the

organization.

Adjusted max / min inventory levels in conjunction with senior management.

Worked with suppliers to ensure highest product quality and supplier performance.

Addressed customer inquiries and billing questions.

Engaged in customer relations; phone, email and in person.

Ensured safe work environment and assisting in writing safety procedures.

Provided guidance and mentoring of new and existing employees.

Performed administrative duties as required.

Technician May 2001 to Aug 2006

Irmo, South Carolina

Investigated pest issues at customers homes and businesses.

Reviewed with management pest related issues and treated sites as required.

Engaged in customer relations and new sales inquiries.

Performed administrative duties as required.

Spinning Operator Aug 2005 to Jul 2006

Invista - Lugoff, South Carolina

Operated and maintained manufacturing equipment.

Read and applied procedures and quality standards.

Identified and segregated product according to quality standards.

Performed data entry in multiple systems.

Chemical Operator Mar 1995 to Dec 2000

Hardwick Chemical Company - Elgin, South Carolina

Charged all chemicals to each process as defined in written procedures.

Maintained required documentation at each step of the process.

Engaged in appropriate shift turn over to ensure processes were appropriately

maintained.

Complied with all safety and environmental regulations as directed by management.

Squad Leader Jul 1990 to Jul 1994

United States Army

SERVICEMAN- Paratrooper and Ranger As a Sergeant directed a staff of ten soldiers on

a 24/7 basis.

Engaged staff in training in multiple locations across the North America, South

America, Africa and Europe.

Multiple deployments.

Responsible for training, vehicles and personal leave in my charge.

E ducation

Associate of Science 1995

Attended Central Carolina Technical College

High School Diploma 1990

Camden High School

Additional Information

I love to spend time with my family(wife and 2 children). I volunteer with my

church throughout the community. My hobbies include reading, golf and self

improvement.

Contact this candidate