Customer Service Sales

MARIANNE F. ARUTA

Mobile No. 639*********

Calamba City, Laguna Philippines

E mail: *************@*****.***

OBJECTIVE

To be able to fully contribute the knowledge and skills that I

have gained through the years of experience to the growth of

the company and to further enhance my talents and skills to secure a position in a highly respectable

company

SUMMARY OF QUALIFICATIONS AND SKILLS

- Excellent in interpersonal communication skills with

customers, fellow employees and managers

- Fluent in English. Speaking, reading and writing

- Skilled and knowledgeable in computerized cash and register

operation

Skilled in Retails and Sales transaction

Knowledgeable in Microsoft Office Application

Excellent in Customer Service

Very creative, organized and hard working

Team player

EMPLOYMENT RECORDS

AL Madani Group of Companies

506 AL Khaleej Center

Bur Dubai, UAE

P.O. Box 32674

Levi’s Store (Mall of the Emirates) (July 2005 to July 2012)

Store in Charge_/ Cashier – Sales Consultant

Job Description

- Greet the customer with smile and assist them by choosing the items with aggressiveness

and enthusiasm

- Responsible to the customer needs and complains

Responsible for every phase day to day store operation.

- Monitoring and updating customer profile to be called when there is sale promotion or

other special offers

- Merchandising and set up display that catches the eye and appeal to the customer

- Prepares and order items to be replenished in the store

- Prepares daily report and monthly sales summary

- Maintains an orderly & systematic filing of records & documents

- Follows the rules and regulations of the company

PRIMA LINGERIE MANUFACTURING INC. (Calvin Klein, Marks and Spencer, Ralph Lauren, Debenhams, J-Crew)

(From March 2000 to Feb.2005)

Production and Planning Officer

- Responsible to the customer required garment samples for shipment requirement/approval.

- Material coordinator. Status/Follow up to China & HK.

- Reports and follow up outstanding material to HK.

- Issuance of production materials. (fabrics & accessories).

- Issuance of packing materials (carton box, polybag, price/barcode sticker, tag pin).

- Monitoring the daily delivery (local).

- Maintain an orderly & systematic filing of records & documents.

Receptionist

- Responsible for incoming and outgoing calls

- Responsible for all the query and delegate to the concern person.

- Keeping the records for all the visitors, clients, and all the personnel coming to the company.

- Over all in-charge for Administration (reception, guard area)

- Promoted to Production and Planning Officer

YUTAKA MANUFACTURING PHILIPPINES, INC.

( Automotive and Motorcycle Parts) (August 1998 to March 2000)

Customer Relation Staff

- Acquisition of new parts.

- Keep tracks of new parts development.

- Coordinator with regards to customer claims.

- Acquisition of Purchase Order & Delivery Schedule.

- Preparation of monthly sales summary.

- Selling Price Analysis.

Import and Export Staff

- Arrangement of importation and exportation documents.

- Preparation of shipping invoice and packing list.

- Bureau of customs processing and document requirement.

EDUCATIONAL BACKGROUND

Colegio de San Juan de Letran - Calamba City, Philippines

Bachelor of Science Major in Psychology (April 1998)

SEMINAR / TRAINING ATTENDED

Visual – Merchandizing Training (held at Dubai Festival City)

Work Attitude & Self-Enhancement Program (A Team Building Version)

PERSONAL BACKGROUND

Birthday : 01 February 1974

Civil Status : Single

Nationality : Filipino

Religion : Catholic

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