Training Specialist

Janet Hunt

*** ***** ****** *****, *****, GA ****5 M: 703-***-**** *****.*.******@*****.***

SUMMARY

A dedicated Operations & Training Specialist and effective leader who excels at using

proven methods and cutting-edge technology to successfully cut costs, streamline

operations and increase productivity. I am very assertive and enthusiastic, with extensive

knowledge of team building and process improvement with an unsurpassed worth ethic.

HIGHLIGHTS

• US Army Veteran • TS/SCI clearance.

• Procedure development • Training

• Change Management • Team building

• Process improvement strategies • Dedicated

• Microsoft Office Suite expert • Analytical

ACCOMPLISHMENTS

Designed and implemented a comprehensive change management program. As one

branch in an organization, I set the standard for the rest of department to leverage

against.

Developed dynamic forms to support the organization, with the approval process flow

built in to the form for one-click processing.

Trained supported branches on the methodologies to be used for the entire

organization.

EDUCATION

MPA: Public Administration, American Military University - Charles Town, W V, US

2013

BBA: Business Administration, American Intercontinental University, Dunwoody, GA,

US 2006

EXPERIENCE

Operations Specialist, GD-AIS - Arlington, VA 08/2011 to Current

Subject matter expert on change management, policy and guidance, standard

operating procedures, job aids work instructions, and operational checklists.

Provide a standardized, repeatable process throughout the organization.

Implement all changes through a change management program and provide the

information to, no only, regular staff, but also surge personnel.

Provide coordination efforts for integration with several watch operations and

develop and maintain initial, in-service and annual training for over 50 personnel.

Provide weekly briefings on standard operating procedures and technology for entire

staff.

Identify inefficiencies and make recommendations for process improvements.

Provide project management for a 24x7 operation and update leadership with project

progression and status.

Advise on matters concerning effective and efficient organizational processes and

elements, with emphasis on strategic planning and streamlining the process.

Prepare informative and decision briefings on efforts and status, and changes to

operational functions.

Monitor project schedules for 5 projects at a time.

Provide administrative support for personnel security in ensuring all incoming

personnel completes the DHS suitability, orientation, and security and access

requirements. I also submit visitor requests when necessary.

Site Lead/ Criminal Intelligence Analyst, CSC - Fort Belvoir, VA 11/2007 to 08/2011

Participated in many aspects of the case management database planning, training,

process development and deployment mechanisms.

Provided process improvements and training functions including: controlling,

analyzing, researching and formulating responses to written and telephonic

requests for information and Freedom of Information Act (FOIA) requests from

internal and external agencies.

Developed and implemented policies and standard operating procedures.

Supervised a team of 15 personnel in archiving, analyzing and organizing information

into an electronic case management system.

Mentored, coached and trained 11 team members.

Identified inefficiencies and made recommendations for process improvements.

Coordinated with database developers to ensure proper workflow processes and the

database supports the current needs of the client, analyzing criminal case

information to identify trends and patterns, ensuring quality assurance with all

information input to the relational (Oracle) database.

Developed and implemented standard operating procedures for not only the existing

case management system, but also the newly implemented system.

Provided initial and on-going training to the entire task force on the case management

system. I also provided SCIF support with open/close procedures and proper

handling of classified material.

Interviewed, hired and trained new employees according to the needs of the

organization.

Provided project management support for archival purposes and prioritization.

Provided weekly briefing on the status of all projects, until projects were complete.

Office Manager/Executive Assistant, Department of the Army - Fort Belvoir, VA

02/2005 to 11/2007

Provided administrative support for a 230 joint-service military and civilian members,

with locations in the continental US, Afghanistan, Iraq, and Guantanamo Bay,

Cuba.

Managed and oversaw four command calendars, all Officer and Enlisted evaluations

and awards, and tracked all administrative tasks and projects.

Implemented support to the personnel division to ensure accountability of all records

and actions.

Controlled access to keys that secured over $5 million of equipment and facilities.

Provided facility support with access requests, open/close procedures, and escort for

unauthorized personnel.

Ensured maintenance personnel notified during equipment failure and repair.

Administered clerical support to the legal department in Freedom of Information Act

(FOIA) requests.

Administrative Specialist/Military Police, US Army National Guard 06/2003 to

06/2004

Prepared and reviewed security clearance paperwork on over 120 soldiers.

Initiated, monitored, and processed personnel evaluations and awards, and processed

pay, travel and temporary duty paperwork.

Provided information on classes/ schedules/point of contacts as the Education Officer.

Applied knowledge of provisions and limitations of FOIA and Privacy actions.

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