Project Manager Customer Service

Mikal T. Townsend

**** ***** ******** ******* ***** Boston, VA 245**-***-*** 8360 *****.********@*******.***

Background/Career Focus

Dedicated and technically skilled business professional with a versatile administrative support skill set developed

through experience as an Assistant Athletic Director, Clerk, Operator and Founding member of a local Non Profit

organization.

Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to

increase; efficiency, customer satisfaction and the bottom line. Offering advanced communication/interpersonal

skills to build business essential relationships in your academic setting.

Key Skills

Office Management Report & Document Preparation Problem Solving

Communication Mentor/Role Model Meeting & Event Planning

Detail Orientation Time Management Public Relations

Policies & Procedures Manuals Project Coordination Microsoft Suite Proficiency

Experience

VIRGINIA WORKFORCE CENTER, South Boston, VA 2010 Present

Re employment Services Specialist (2011 – Present)

Conducted employer visitation (information sessions), informed community businesses of the services offered by

the Virginia Employment Commission and created valuable partnerships between these businesses and the VEC.

Excellent leadership and guidance! Conducted one on one interview sessions with those seeking employment;

created job search plans, career and individual counseling, resume building services, interview preparation as well

as follow up scheduling. Aggregated unemployment data for reporting purposes and communicated results. Trained

and assisted clients when utilizing the job search engines and VOS (job repository system). Results:

Promoted! Earned the Trust of the organization and promoted from Switchboard Operator to Re employment

Services Specialist!

Results! Conducted over 100 one on one interviews, which led to many individuals to obtain employment, build

confidence in resume writing and interviewing skills!

Promoting the Business! Conducted over 20 employer visits, which led to many businesses posting positions with

the VEC, increasing the chances of employment for VEC clients!

Switchboard Operator Work Experience Program (2011 – 2011)

Effectively communicate with customers via phone conversations; exhibiting proper telephone etiquette.

Ensuring customers are routed to the proper individuals to receive the assistance required, while multi tasking

several additional duties within the office environment. Results:

Taken and routed hundreds of phone calls, while providing excellent customer service to both customers and internal

employees of the Virginia Workforce Center.

VIZYONS, South Boston, VA 2009 Present

Project Manager

Serving as a visionary founding member of Non Profit Organization “Vizyons”. Initiated, planned, executed

several non profit projects to aid local Halifax County, VA families and children. Results:

Raised thousands of dollars to provide local families with Thanksgiving meals and students with back to school

supplies necessary to succeed educationally.

ABB, South Boston, VA 2007 2009

Wireman

Consistently demonstrated attention to detail by routinely adhering to procedures and specifications for wiring and

assembling transformers. Results:

Reduced costs by thousands by utilizing time efficiently, reducing costs associated with spare parts and re work by

accurately wiring/assembling transformers properly during the initial attempt.

UNITED STATES POSTAL SERVICE, Chapel Hill, NC 2005 2006

Casual Clerk

Organized and expedited all categories of mail; including first class, second class, third class, priority, registered

and express to ensure a timely delivery to valued customers. Results:

Drove on time mail delivery by ensuring proper categorization and sorting of mail.

Quickly became a trusted employee and earned a reputation for maintaining a positive attitude and producing high

quality work.

CARLISLE SCHOOL, Martinsville, VA 2003 2004

Assistant Athletic Director

Scheduled facilities and athletic contest, scheduled officials, transportation and other travel arrangements. Played a

major role in strategic planning as well as day to day management. Results:

Inspired and mentored dozens of adolescence through athletic advancement.

Education

Roanoke College, Salem, VA 2002

Bachelor of Business Administration

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