Camille A. Morales

*** ***** **

San Antonio, TX 78223

210-***-****

Summary

Detailed-oriented and organized Order Entry Clerk extensively trained in

spreadsheets, databases, 10-key, word processing, confidentiality, record

management, and 10 years of customer service skills and administrative

support.

Highlights

-Type 60 wpm/ 12,000 kph (10-key) -Customer Service-oriented

-Record Management -Proficient in Microsoft Word, Excel,

PowerPoint and Outlook

-Excellent Written and Verbal skills -Office Machines: Fax,

Copiers, Printers

-Data Entry/ Order Processing -Proofreading and Editing

Experience

Time Warner Cable, San Antonio TX

May 2005-April 2013

Order Entry Coordinator, Midwest Division Business Class (1/2011-4/2013) -

Scheduled installations, transfers, equipment pickup, reconnects, and bury

drops for all lines of service for Business Class Customers from the

Midwest Division through inbound calls, outbound calls and emails.

Coordinated service requests with Account Executives and their Sales

Coordinators. Updated past due reports from Sales Force using Excel and

Microsoft Word on a daily basis for new or exiting work orders.

Direct Sales Support Specialist, Direct Sales Department (06/2007-01/2011)

- Processed orders for Time Warner's Direct Salesmen, contractors,

retailers, Bjorns customers, the apartment & builder/realtor program (Lynd

company). Made outbound calls to set up new services or up sell services

for new & existing customers by fax and online requests. Practiced

accuracy, great customer service and professionalism on every order to

support the Marketing Department.

Inbound Customer Service Agent, Billing Department (05/2005-06/2007) -

Provided excellent customer service and support for new and existing

customers taking inbound calls in Time Warner's call center. Assisted with

billing, setting up new & existing services, and assisted with technical

questions or concerns. Exceeded monthly goals by up selling Time Warner

Cable Services and achieving 100% on call quality assessments and mystery

callers.

Americhoice (Acs-Bps), San Antonio TX Oct

2004-May 2005

Home Data Entry Clerk - Processed medical claims for Insurance companies.

Entered coding procedures into a database from home. Reached daily quotas

working independently with no supervision, working at a fast pace where

accuracy was very critical.

USAA Federal Savings Bank, San Antonio, TX

Sept 1999-Feb 2002

Inbound Consumer Loan Service Associate - Received Inbound calls assisting

USAA members with consumer existing loans. Provided payoff amounts, billing

information, and processed payments. Processed title work for new consumer

loans such as automobiles and boats. Provided excellent customer service

and maintained confidentiality on a daily basis.

Brooks AFB, San Antonio TX Jan 1998-Sept

1999

Office Automated Clerk - Provided Administrative Support for the Human

Systems Wing Department. Processed travel orders through SATO and the

Finance Department for both Air Force and Civilian personnel. Created,

proofread and edited Air Force Appraisals on DOD forms. Worked with

Microsoft Word on a daily basis creating memos and minutes for meetings.

Created a filing system for the department. Handled Confidentiality on a

daily basis. Answered phone calls and directed visitors to the correct

departments. Nominated for Student Aide/Civilian of the Quarter in 1999.

Education

St. Philip's Community College, San Antonio, TX (completed 37 semester

hours)

Highlands High School, San Antonio, TX (Graduated 05/96)

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