Customer Service Sales
Resume:
**** ******* ****, **** ****, SC *****
Jeremy Teffeau 704-***-****
Email acbx58@r.postjobfree.com
Professional Profile
Career Objective
To best utilize my diverse management experience and hands on approach to opportunities, to positively impact a company’s overall
performance and profitability.
Personal Profile
Results oriented leader with comprehensive business and technical background. Outstanding interpersonal, training, and presentation skills
that allow me to relate to on a personal level with both customers and teammates. I am able to work efficiently and carefully, very detail
oriented, and self motivated to succeed.
Skills Summary
Exceptional Time Management Highly Customer Service Oriented
• •
Business Development Project Management
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Team Development, Mentoring, and Positive, Upbeat, and Energetic
• •
Instruction
High Integrity and Values
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Professional Experience
08/2009 – Present Best Buy Charlotte, NC
• Sales Support Manager
Responsible for department specific training for all employees including new hires
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Developed and reinforced personal development plans for direct reports through monthly and
weekly 1:1’s with the Associate Capability Review and quarterly Personal Development Guides on
performance metrics and key method procedures
Builds culture of merchandising and retail brand standards Builds culture of merchandising and
retail brand standards
Developed a shrink culture within the store
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Manages execution of third party labor
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Inventory Management & Integrity (stock counts, adjustments, receiving, license
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plating, etc.)
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Functionality of store systems (IMPACT tickets as required)
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General Merchandising & Warehouse Brand Standards
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Picking product in a timely manner and placing in its appropriate area
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Asset Protection (safety, security, etc.)
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Precinct & Autotech Bay SOPs
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Customer Data Privacy Policies
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Back Office (deposits, reports, etc.)
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Self-Delivery (if applicable)
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Performs Key Holder duties as needed and ensures proper key policies are reinforced
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Utilizes Labor Management Cycle to effectively schedule and manage Sales Support Labor
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to meet the business group plans
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Profit and Loss Research
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Audits Inventory and Daily Processes and Reports to upper management.
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Ensures Processes are being followed per S.O.P. or company standards. Follow-up Weekly
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• 8/2008 – 8/2009 Calvin Klein Queens Town, MD
• Sales Supervisor
Back Office (deposits, reports, etc.)
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Performs Key Holder duties as needed and ensures proper key policies are reinforced
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Customer satisfaction
Responsible for department specific training for all employees including new hires
Utilizes Labor Management Cycle to effectively schedule and manage Labor
•
to meet the business group plans
•
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Education
Chesapeake College - Associates in Math and science.
4894 Prowess Lane Indian SC, 29707 704-***-**** acbx58@r.postjobfree.com
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