Customer Service Manager

Shane Haddix

**** *********** **. ***. ***

Madison, WI 53704

608-***-**** - *************@*****.***

Objective:

To obtain a position in a company that can help me achieve the goals I have

set for myself.

Qualifications:

. Excellent customer service skills

. Very reliable with a great work ethic

. Adapt quickly to new software, policies, and procedures

. Work well independently and in a team atmosphere

. Strong sense of urgency

. Knowledge of Computer Structure

. Proficient with Microsoft Office

Education:

ITT Technical Institute Madison, WI

Associates Degree in Electronics Engineering Technology

Expected Graduation: June 2015

Experience:

Marriott West Middleton, WI

Line Cook May 2013-

Present

? Responsible for setting up the line for dinner

? Ensure that all product was fresh and fully available for

customers

? Set up communications board so employees were aware of all

issues

Einstein Bagels Madison, WI

Manager March 2012 - May 2013

? Responsible for opening/closing the restaurant

? Supervising other employees to stay within company standards

? Responsible for product ordering, employee reviews and hiring

SSP America Madison, WI

Line Cook October 2009 - June 2012

? Ensuring kitchen was ready for lunch/dinner business

? Responsible for prepping all items on menu

? Required to close kitchen at end of the day

. Cleaning and ensuring health regulations were met

US Army Colorado

Springs, CO

Cavalry Scout September

2001 - February 2005

? Responsible for basic maintenance of my Bradley Fighting

Vehicle

? In charge of persona fitness to ensure I could pass physical

fitness test

? Responsible for being part of a team to ensure everybody's

safety

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