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Customer Service Manager

Location:
Shakopee, MN
Posted:
January 02, 2014

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Resume:

**** ******* ***** 651-***-****

Avenue,

Bloomington, MN E-mail

***** acbx47@r.postjobfree.com

Christopher L. Rogers

Objective

To obtain a solid foundation in the management field that

will allow my leadership and business skills to grow.

Education Saint John's University Collegeville, MN Graduated

May 2010

Major: Management

Skills Minor: Environmental Studies

Proficient in Microsoft Word, Excel, Outlook, Powerpoint,

Access, SAP

Logical Problem Solver

Adaptable

Highly Motivated

Outgoing and Approachable

SAP ERP Proficient

Coordinator

Work

experience

On-Site Material Planner for General Mills

June 2011-October 2013, Menasha Packaging

Coordinate with General Mill's logistics teams, the

production facilities, transportation companies, pack-out

facilities, and the customer to ensure that their order is

created and received within the deadline.

Monitor the hub for new requisitions that customers place

for components or building materials which are tied to

displays that they need produced and shipped from 9 major

warehouses across the country

Monitor inventory levels to ensure that our supply covers

the demand; as well maintaining a smart ordering process for

a limited aged inventory each quarter and a maximum

inventory turns possible at those facilities.

Analyze historical order points and forecasts to realign

safety stocks during slow and peak seasons, including annual

events

Create building material numbers for new components if

necessary, place the products into SAP, build the bill of

materials for the specification, and upload the CAD and

price information into the General Mills systems.

Assist in the creation of a new product specification and

complete the Production Planning Letter. I am responsible

for all steps necessary for both the customer's ability to

know exactly what they are buying as well as providing the

correct information to the labor force building the display

specifications,

Maintain SAP information, input new components and building

material numbers, place the products into SAP, build the

bill of materials, upload the CAD and price information, and

finally place orders to ship into the main warehouse.

Provide major collaboration and support with the project

managers at General Mills for any major events or projects

builds for their customers, (Walmart, Sam's Club, Safeway,

Aldi, etc.).

Customer Service Representative

January 2011-June 2011, Menasha Packaging

Work with Business Vantage Point for customer's packaging

specifications and make changes when necessary

Entered in purchase orders, reservation orders, and release

orders and sent in invoices to the customers in order to

maintain good communication link and make sure everyone is

on the same page

Transfer products from one facility to another in order to

create the packages in a more cost effective way

Administrative Assistant

August 2010 - December 2010, Lakes and Plains Carpenter's

Union Training Center Saint Paul, MN

Sent faxes and mailed letters for both students and

employers

Created databases to organize and manage students

Developed databases representing student's schedules

Used Microsoft Office extensively to complete various tasks

and assignments

Document Generalist

October 2010 - November 2010, Rust Consulting, Fairbault, MN

Examine and evaluate bank statements from different states

and countries in order to determine whether it qualifies to

be involved as part of a giant lawsuit

Processed or rejected 2000-2500 documents per week

Saint John's Equipment Manager

August 2007 - May 2010, Saint John's University,

Collegeville, MN

Made sure that all items necessary for every team is

prepared and organized

Organized and assembled the gymnasium for sporting events

Responded quickly, efficiently, and respectfully to the

variety of the needs of students, coaches and members of the

community

Soils Safety Inspector

July 2007- August-2008 Braun Intertec,Albertville, MN

Became a certified safety inspector for soils and concrete

Inspected work sites to see if they were building properly

and were within OSHA standards

Checked to see that they were using materials that were

suitable for that job

Inspected the jobsite for safety hazards

Examined soils to see if it was suitable to use on a

construction site

References

John Haws

Head Soccer Coach

Saint John's University

Collegeville, MN 56321

320-***-****

acbx47@r.postjobfree.com

Paul Trudeau

Manager

Lakes and Plains Regional Training Center

Saint Paul, MN 55108

651-***-****

More References Available Upon Request



Contact this candidate