Customer Service Manager
Resume:
MARISA MAGONI
Rancho Cucamonga, CA 91739
************@*****.***
OBJECTIVE
Seeking a challenging and responsible position, which would effectively
utilize abilities, training, and prior experiences while offering
professional growth, stability, and advancement.
SKILLS
Excellent computer skills in both MAC & PC platforms, experience with WORD,
Excel, PowerPoint, and Outlook. Strong mathematical skills and problem
solving. Thorough understanding of basic grammar. Able to take direction in
getting assignments done in a timely manner. Outstanding customer service
experience with a strong focus on sales.
EXPERIENCE 8/2012-Present
Pomona Valley Mining Co.
1777 Gillette Rd.
Pomona, CA 91768
General Manager: Shawna Hardy
Catering Sales Associate
. In charge of following up leads with clients and booking a wide
variety of events ranging from wedding receptions, birthday parties,
corporate events and meetings. Accountable for the execution and
coordination of the event, placing linen orders, menu selections, time
lines, payments, and contract follow ups. Responsible for bringing in
a goal of $75,000 per month to my facility.
Mt. San Antonio College 9/2006-
7/2012
1100 Grand Ave.
Walnut, CA 91789
Managers: Margie Arambula & Bailey Smith
Student Assistant IV. & Learning Assistant
. As a Student Assistant, I was in charge of the Work Study students
placed in the computer Learning Lab. I delegated work and data entry
for them to do, was responsible for checking in new students into the
lab, monitored their work, and gave tours of the lab to new students.
As a Learning Assistant, I was in charge of proctoring the testing
area. I checked in students, gave them strict testing protocol to
follow once in the room, and monitored them while their testing began.
I also helped out in the lab with assisting students and faculty with
any questions they might have.
The Gilbert Company 8/2008-5/2009
15710 San Antonio, Ave.
Chino, CA 91708
Manager: Elvia Aceves
Customer Service
. Responsible for numerous accounts for both inbound and outbound
freights, familiar with AS400, kept tallies of items coming into
warehouse from different carriers all over the US, divided freight
amongst stores, set up OS&D reports, daily variances, duplicate
reports, dealt directly with corporate staff, worked with the imaging
department and gave daily reports for each shipment received inbound.
Recreation & Parks Commissioner's Office, Los Angeles, CA
12/2006-8/2007
221 N. Figueroa St. Suite 1510
Los Angeles, CA 90012
Manager: Mary Alvarez
Clerk Typist I
. Answered phones, took messages for commissioners, filed documents,
bonds, preliminary stop notices for construction contracts in proper
facility files, distributed Task Force Agendas to City Hall personnel
and assigned city attorneys, set up board meetings, typed, copied
and/or faxed necessary documents to specific city workers.
REFERENCES AVAILABLE UPON REQUEST
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