Customer Service Supply Chain

DARRELL DUNNING

Rosemount, MN

*************@***.*** - 331-***-****

WORK EXPERIENCE

Losd Planner

Menlo Worldwide Logistics - Aurora, IL - June 2004 to May 2013

Menlo Worldwide Logistic 630-***-**** 2759 N Eola Road Aurora, IL 60502

My primary duties are to coordinate with customers, suppliers and carriers to plan, secure and resolve

transportation challenges. Specialize in seeking and scheduling dry vans, temperature controlled trailers, LTL's

carriers and Expedite shipments at the customer request. Provide customer service and order entry by using

SAP (R3), logistic management system (LMS) and transportation management system (TMS). Acknowledging

and sending freight requirements to 3rd party carriers and maintain LMS and TMS throughout the day and

resolve all freight pay claims and billing issues with internal and external customers as requested. Providing

customer service by meeting and or exceeding customer expectation in a timely fashion and escalate any

issues to management as needed.

Customer Service

Suncast Distribution Center - Batavia, IL - January 2001 to August 2004

Duties are calling local carriers for pickup, check drivers into the system once they arrive for pick up and

checking drivers out when the warehouse finish loading there trailers. Preparing driver’s bills of ladings, packing

slips and custom invoice for border crossing if needed, and verify all entries are complete and update the

system when driver’s sign for their BOL’s. Computer skills Microsoft office, lotus notes, BPCS, AS400 and

log pro.

Inventory Analyst

Westell Technologies - Aurora, IL - October 2000 to June 2001

Westell Technologies 630-***-**** 750 Commons Dr Aurora, IL 60502

My primary purpose is to provide end to end global support for inventory control, and that the process is being

followed and kept up to date to reflect the changing environment. Understand bill of material, while working

with engineers when they change orders. Perform cycle counts, and process inventory. Improving activities

within the inventory process and always keeping the goal of 100% accuracy in mine. Microsoft office, lotus

notes, SAP and agile system.

EDUCATION

Business

Waubonsee Community College - Sugar Grove, IL

2004 to 2005

SKILLS

I have excellent skills in negotiating rates for cost savings with a 100% goal of on time delivery. Coordinate

and expedite shipments in a timely fashion at the customer request. Track and trace all pickups and deliveries

on a daily bases and other special requests at the customers demand, I have strong organizational and time

management skills that are utilized on a daily base to accommodate the customer demand. I have a clear

understanding of Transportation Operations and Supply Chain Management. I have experience in logistics

service including warehouse, production, distribution and a strong system aptitude, proficient in Microsoft office

application, outlook, word, oracle, SAP (R3), LMS, TMS(2) and WMS.

LINKS

http://*************@***.***

ADDITIONAL INFORMATION

“Seeking a position that will benefit from my logistics and supply chain experience, Inventory control, customer

service, positive interaction skills and industry contacts where my nine years’ experience can improve customer

satisfaction in a challenging world.

Contact this candidate