Customer Service Maintenance

DARRIN A. EATMAN

***** ******* ****’s Road

Richfield, NC 28137

Home 704-***-**** Cell 704-***-**** ********@*****.***

SUMMARY

Versatile Maintenance Manufacturing Supervision with production supervision experience who combines

skills in maintenance management and supervision with a solid understanding of the realities of manufacturing

to continuously produce quality products for a reasonable price. Expertise in maintenance management, quality

control and customer satisfaction. Fosters a high involvement culture for the good of employees as well as the

bottom line.

KEY COMPETENCIES

Supervises all phases of the Maintenance Department conveying equipment, palletizing,

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warehousing equipment, HVAC and direct materials equipment and facility services.

Develops and implements systems to manage productivity costs.

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Champions quality, customer service, and safety.

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PROFESSIONAL EXPERIENCE

Sears Holding Inc. Greensboro, NC

Distribution Center 2010-April, –thru.

Facilities Maintenance supervisor

1. Restarted the 2nd shift maintenance team after not having a supervisor. We did our own air line and

hydraulic line repairs to equipment and forklifts.

2. Completed photo eye relocation project to better improve the shipping lanes to stop product where

needed.

3. Assisted technicians in maintenance planning and process work, developing a high-involvement culture

that resulted in better business decisions and an energized and committed workforce.

4. Facilitated a rewiring project of the conveyor merge point, wiring had broken wires and contactors wired

wrong to the disconnects. This project was started because the wiring was old and had to be upgraded to

NEC specs.

5. Coordinated the Maintenance department safety program and we are at 100% safety. Also helped the

facility in getting over 600,000 hours of plant safety a facility record.

6. Facilitate all maintenance actives for all shift’s work orders, PMs, and reactive repairs, and project work.

7. Brought the facilities maintenance dept. yearly inspection down from 400 hits per year down to 99. A

distribution center best for 2 years in a row.

PHILIP MORRIS USA, Concord, NC 1997 – April 07, 2010

A multi-billion dollar manufacturing company.

Facilities Services Front Line Leader

5 Increased customer service levels to record highs of finished goods uptime from 85% to 99%. Implemented a

new system to better utilize personnel for preventive maintenance and reactive maintenance.

6 Implemented a new training system for rework/overwrap maintenance. Absorbed another department’s

headcount for that area, increasing efficiencies and reducing costs.

7 Assisted technicians in maintenance planning and process work, developing a high-involvement culture that

resulted in better business decisions and an energized and committed workforce. Assisted in the daily and

weekend scheduling of work for all three shifts.

8 Coordinated the facilities department safety program, reducing recorded accidents by 80%.

9 Directed the documentation of safety and procedure manuals throughout the finished goods and direct

materials warehouse and HVAC department, standardizing processes and improving safety.

Coordinated the design, fabrication, and installation of new scanners for reading bar codes on cases and

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pallets.

Started a Natural Work Team that combined maintenance and production in helping find new ideas for

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making the work flow easier. Conducted train the trainer program for SAP and Trouble Call (a pager system

used to call maintenance personal for production problems).

Facilitated various engineering projects in the installation of new stacker cranes. Palletizer (case stackers

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onto pallets) upgrading to new electrical drives, converted stacker crane shock absorbers to a new style of

holding plate.

Darrin A. Eatman 704-***-**** Page 2

PROFESSIONAL DEVELOPMENT

Completed numerous company sponsored management and business courses.

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Completed Performing Reactive, Planned, and Preventive Maintenance.

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Certified SAP Train the Trainer.

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10 Certificate of Accomplishment from Marshall Institute for Effective Planning & Scheduling for Today’s

maintenance.

11 Certificate of Completion from Industrial Dynamics for CI/2CC inspection of Filtec Units.

12 Certificate of Completion from HK Systems for Stacker Cranes Retrieval/Storage Machine maintenance.

13 Certificate of Completion from Lewellyn Technology for Electrical Safe Work Practices.

14 Certificate of completion for yellow belt training August 2013.

15 Certificated by Crown forklifts as a Train the trainer for stock pickers, reach trucks, sit down’s, tugs, and

shuttles.

MILITARY EXPERIENCE

UNITED STATES NAVY 1982 – 1993

Served as Second class torpedo man, handling highly explosive materials and working with small arms.

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10 Trained, developed, and directed personnel in weapons operating procedures and handling/storage of

torpedoes and different types of missiles.

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