Customer Service Manager

DILTON E GARCIA

**** ********* ** ********** ** 22191

571-***-**** ********@*****.***

SUMMARY:

Outstanding interpersonal and communication skills, great organizational skills, ability to read, write and

communicate in two languages (English-Spanish), skilled in the following computer software: Microsoft

Office, Access, MSSQL 2000, HTML, VB.net, TCP/IP, Active Directory, exchange, call manager and

SCCM. Security + certified.

Professional Experience:

American Public University System Manassas, Va 11/2011-

present

Technical support Specialist

• Creating and updating user account in Active directory.

• Creating emails in Exhange 2010.

• Reimaging pc using SCCM and ghost.

• Installing,upgrading software and hardware for PC and Mac’s

• Troubleshooting all hardware and software issues with PDAs, Blackberries, Tablets, printers,

scanners, PC, Mac, cisco applications and citrix.

• Configuring Cisco phones, CUCM, Unity.

USMC-MCCS QUANTICO, VA 10/2009-

11/2011

• Desktop Support for User part of Marine Corp Community Services Quantico.

• Installing,upgrading software and hardware for PC and Mac’s

Troubleshooting all hardware and software issues with RF guns, registers, printers, PC and Mac’s.

•

UNIVERSITY OF MIAMI MIAMI, FL 07/2007-10/2009

DESKTOP TECHNICIAN

• Desktop support for over 4000 user’s at University of Miami campus’s and Jackson healthcare

system.

• Installing, Updating hardware and software.

Troubleshooting all hardware and software issues with PDAs, Blackberries, printers, scanners, PC

•

and Mac’s.

• Setting PC and Mac’s

USMC PERSONAL AND FAMILY READINESS DIVISION QUANTICO, VA

10/2005-05/2007

Helpdesk Computer Support Specialist

• Helpdesk Support for over 6,000 users in all National and International Marine Corps Bases.

• Onsite and 24hr phone and email support in a Windows XP Pro and 2000 Pro environment.

• Used Uni Center Ticketing System.

• Handled approximately 50 calls a day.

• Administration in Creating, Updating and Deleting User Accounts in Active Directory

• Troubleshooting first level helpdesk issues

• Monitoring all servers throughout the US and Internationally

• Running specific process on a Unix OS

• Installing software and hardware

INTEGRATED SOFTWARE SOLUTIONS INC PEMBROKE PINES, FL 02/2005-

09/2005

Helpdesk and Desktop Support

• Helpdesk support and Field Technician

• Supported approximately 50 users in small doctor’s offices.

• Installing Medical Billing software and hardware

• Software Trainer

• Junior Database Administrator

• Consulted with Senior Database Administrator

• Installing and supporting SQL Server

• Manipulating Data Query Analyzer (Select statements) and Enterprise Manager

• Creating, Updating and deleting Tables and Columns in Query Analyzer and Enterprise manager

• Restoring Database, Scheduling Backup and Optimizing by Configuring SQL Server

• Knowledge of writing of SQL statements, Stored procedures, and cursors

Care IQ Miami, FL 10/2003-

01/2005

Chiropractic Billing Coordinator

• Creating and updating patient information.

• Lab test entry.

• Customer service.

• Basic office duties handling filing, faxing, copying, answering customer calls.

• Collecting unpaid balances.

• Knowledge of cpt, I-cd9, EOB?s.

All Medical Personnel Inc 05/2002-

12/2002

Clerk-Data entry

• Data entry.

• Clerk basic office duties.

• Customer service.

Palm Spring General Hospital 05/2001-

12/2002

Surgical Technologist

• Surgical tech preparing room for surgery.

• Picking supplies for Procedures.

• Room clean up.

• Assisting the surgeon in varies cases.

EDUCATION:

American Intercontinental University Weston, Florida

Information Technology 2003-2005

Fast Train Hollywood, Florida

Computer Technician 2005

Certificate of Completion

Barry University Miami shores, Florida

General studies 2002-2003

Specialized Associate Degree (2001)

Surgical Technologist

NATIONAL SCHOOL OF TECHNOLOGY MIAMI, FLORIDA

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