Customer Service Manager

Matthew Battaglia

Supervisor with Stellar Customer Service

Matthew Battaglia

**** *. ******* ***

Tempe, AZ 85283

Cell: 480-***-****

**********@*****.***

Experience:

Ace Global- Sprint

August 2010 - Present Manager Phoenix, AZ

- Manage a team of 30 people, set goals and coach employees.

- Payroll, Hiring and Scheduling

- Do reports on Microsoft Word for company and train employees.

- Help agents triage accounts or take escalated call s.

PHILLIPS & ASSOCIATES

October 2008 - June 2010 Customer Service/Legal Assistant Phoenix, AZ

- Inbound and outbound calls for customer service and sales.

- Have clients sign legal documents at their house for bankruptcy and personal injuries.

- Prepare legal documents and handle money.

MILGARD WINDOWS

May 2006 - March 2008 Supervisor Chandler, AZ

- Cycle counts and inventory warehouse.

- Train and schedule employees.

- Supervise and coach employees on ergonomics.

- Customer Service.

- Work on computer using Microsoft Office.

PASSPORT COFFEE

September 2005 - May 2006 Warehouse Lead Phoenix, AZ

- Pull and fill orders for the day.

- Use hand truck and forklift.

- Fed Ex and UPS shipments.

- Inventory Warehouse.

- Customer Service.

QUADRANT

August 2004 - August 2005 Assistant Supervisor/Driver Rochester, NY

- Correspond with customers.

- Use forklift.

- Deliver product to customer.

- Ship out UPS.

- Inventory.

WAL-MART

February 2001 - April 2003 Assistant Food Manager Rochester, NY

- Assist Manager in the Food Dept.

- Cycle Count and Inventory.

- Customer Service.

U.S. NAVY

September 1996 - September 2000 Aviation Ordinance Lemoore, CA

- Learned how to work with a team.

- Leadership.

- Work on FA-18 weapons.

Education

Greece Athena High School

June 1996-Rochester, NY

Mesa Community College

Major-Economics Mesa, AZ

Objective

- Advancement within the company.

- Benefits.

- Good pay.

Certifications

- Culinary/baking certificate.

- Aviation certificate.

Awards

- Twice Employee of the Month.

- Student of the Month.

- Navy Medals.

- Stellar Customer Service Awards.

Contact this candidate