Customer Service High School

Mary Ann Dominguez

**** ******** ***** ***** # ***

San Antonio TX, 78240

210-***-****

Objective

Seeking a growing and stable company to purse my career as a Customer

Service Representative.

Professional Skills:

. Customer Service skills

. Knowledge of Microsoft, Access, PowerPoint, Publisher, Internet.

. Keyboarding Skills: 25 wpm, 10-key by touch.

. Experience in Business Office Procedures.

. Proficient in answering calls on multi-line telephone system.

Employment History:

West Corporation December 20,2010- August 20,2012 Customer Care

. Assisting customers with service calls

. Auditing and Scanning accounts

H&R Block

January 4, 2010- April 16,2010 Customer Care

. outbound and inbound calls

. Scheduling appointments

. Up sell products and services

Kaplan College

June 15,2009- December 18,2009 Administrative Clerk

. Assist Financial Aid department

. File, make copies fax,

. Administrative duties

Super Wal-Mart

April 28,2005- August 22, 2006 Sales Associate

. customer service

. Stock

. Inventory

. Price check

Southwest School District

August 12, 1995- May 25, 2000 Substitute Teacher

. On call at all times

. Follow Curriculum,

. Maintain outlined lesson plans.

Education:

Kaplan College: March 2009-December2009 Medical Office Specialist

Career Quest: February 2007-Sepember 2007 Business Administration

Burbank High School

Diploma Class of 1976

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