Customer Service Representative

Rose Robertson

** ***** ******, *** *

Bound Brook, New Jersey 08805

973-***-****-Home

*****************@*****.***

SUMMARY of QUALIFICATIONS

A hard working, highly organized and conscientious professional Customer

Service Representative with extensive experience working in the

manufacturing and distribution industries.

. Extremely Friendly Phone Manner

. Strive For "One Call" Problem Resolution

. Excellent "Follow Up" Procedures

. Accurate Data And Order Entry Skills

. Interact With Sales Departments

. Continuously Update Product Knowledge

. Familiar With Supervisory Procedures

. Proficient in MS Word, Excel, Ariba, Citrix

EXPERIENCE

Takara Belmont, Somerset, NJ

Dental Customer Service Representative

2010-2013

A Beauty & Dental Manufacturing company

? Answer all customer inquiries and resolve pricing issues

? Code orders for processing

? Order Entry

? Responsible for shipping all bulk literature for Trade shows as well

as individual vendors

? Maintain relationship with Sales force and Vendors

? Print and distributes orders

? Cover receptionist as needed

Newark Beth Israel Medical Center, Newark, NJ 2008 -

2010

Hospitality Officer (Volunteer)

. "Greetings and Reception" of Emergency Department patients and general

public

. Expedited the prompt and courteous treatment of the Emergency Room

patients

. Employed effective communication between physicians/nursing staff and the

patient population

Thermo Fisher Scientific, Morris Plains, NJ 2006 -

2007

Customer Service Representative

Pharmaceutical Product Distribution Center

. Processed up to 50 orders per day through both "buyer and seller" order

entry systems

. Continuously sought customer problem resolution on a "One Call" basis

. Answered up to 60 calls a day to resolve problems and answer product

related questions

. Managed assigned vendor billing and invoices on a daily basis

. Purchased products through various vendors on customer's behalf when

required

. Verified vendors pricing for all merchandise prior to the placing of any

orders

Survivor Windows Technologies Incorporated, Hillside, NJ 2003 -

2006

Customer Service Representative

Manufacturer of Complete Window and Window Parts and Accessories

. Interacted with customers and answered over 100 calls per day on inquires

regarding all products and services offered by the company

. Took, relayed and followed up on up to 50 orders per day

. Quoted prices, issued credit, mailed parts and processed U.P.S. & Federal

Express packages and express mail envelopes

. Created personal MS Excel spreadsheets for organized, delivery and follow

up of all window orders

GAF Materials Corporation, Wayne, NJ 1999 - 2002

Customer Service Representative

Manufacturer and Distributor of Complete Roofing Materials

. Answered customer's inquiries regarding all products and services offered

by the organization

. Compiled and processed up to 100 customer orders per day including

complete follow up

. Patiently listened, inquired and resolved customer issues and problems

. Verified product cost and interacted with Billing Department on credit

issues when required

. Provided status on customer's orders and give time frame when orders will

be shipped out

Bell Atlantic Mobile, Wallingford, CT 1998 -

1999

Customer Service Representative

. Answered customer's inquiries regarding all products and services offered

by the organization

. Process customer's residential and commercial telephone bill payments

into organization's computer system

. Assisted customers with a variety of cellular telephone plans that

included different call plans available

. Issued credit to cellular residential and commercial telephone customers

when required

SKILLS

MS Word, Excel, Ariba, Citrix, Survivor and GAF - Proprietary order entry

systems

EDUCATION

Essex County Community College, Newark, NJ 2009 - 2010

Business Administration Studies (weekend program)

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