Manager Project

MANUEL P. MENDOZA

**** ****** ***** ***** #***, Woodridge, IL 60517

Cell: 312-***-**** Email: *********@*****.***

SENIOR TECHNOLOGY MANAGER

Forward-thinking technology manager able to transform business operations, fuel

company growth, and drive revenue performance through comprehensive,

innovative technology solutions. Articulate, compassionate communicator with

natural talent for leading teams through politically charged, unpredictable corporate

environments. Primary architect and pioneer of groundbreaking technology

initiatives that reposition companies for long-term growth and continued financial

success. Core competencies include:

- Technology Planning & Direction - IT Policy & Procedure Formulation

- Project Management - Disaster Recovery Management

- Profit & Revenue Maximization - Release & Change Management

- New Technology Development - Process Redesign & Automation

- Strategic Alliances & Partnerships - Technology Outsourcing Solutions

- Vendor Relationship Manager - ITIL expert

PROFESSIONAL EXPERIENCE

2013-Present

Premier Dermatology

IT/EHR Manager – Contract Consultant

Project Managed implementation of e-MDs EMR & PM system

Implemented new computing infrastructure to support new EMR/PM system

Coordinates all IT support functions; Implemented VMWare virtual environment to

support new billing and electronic medical records system

Managed MU Measures tracking & reporting

Managed MS SQL 2008 & Access databases

2012

Ingalls Memorial Hospital

IT Project Manager (Contract)

Establish Project Management office & PM processes

Meaningful Use Systems Implementation

ICD10 Systems Implementation

Kick-Off projects – ICE, Quality Management, Coding, MUSE

2009-2011

Healthcare Consulting – Women’s Group of Northwestern

Technology Consultant (Contract)

Systems Maintenance

Workstation maintenance (Windows & Mac OSX)

Project Managed EMR feasibility assessment & implementation (Epic)

Web and media content consultant

2008-2009

Technology MD/Healthcare Information Services, Park Ridge, IL

Senior IT Manager

EMR Project Manager for implementation planning, implementation, and post project

evaluator (Allscripts)

MANUEL P. MENDOZA 2

Systems Manager for large multi-site orthopedic practice. Overall administration of all

systems applications – email, intranet applications, Citrix server farm, for 1100 users.

Project Managed development and implementation of ITIL processes

Managed disparate computing domain integrations

Streamlined IT processes, procedures, and documentation

Implemented Mac OSX integration with MS AD infrastructure

Project Managed Allscripts EMR Implementations and Feasibility Studies

Operating budget manager and asset manager

Established ITIL based SLA support processes

Architected new web site platform and content

2006-2008

AFNI, Bloomington, IL

Senior IT Manager

Management & administration of 400+ servers & 12 data centers in 6 states. Serve as PM

for all data center infrastructure projects.

Managed and administered all systems application – Office suite, Exchange, custom SQL

& Access databases, financial applications, and all network utilities.

Managed 24X7X365 computing infrastructure support.

Project Managed implementation of IBM Tivoli Enterprise Storage backup system.

Project Project Managed implemention Virtual Tape Library solution.

VOIP Call Center Enterprise software project management and implementation

coordinator

Project managed acquisition and implementation of new Hitachi Enterprise SAN.

Managed enterprise SAN environment of IBM SANs, HDS SANs, & NetApp SANs.

Support & maintenance of Peoplesoft environment

Stabilized all data centers’ environmental conditions

Project Managed implementation & management of Hitachi USP/AMS & IBM 4300

enterprise SANs

Infrastructure capital, budget, and asset manager

Web media content architect

Project Managed development of SLA processes for systems infrastructure & performed

SAS70 compliance audits.

2005

PINNACLE ANESTHESIA CONSULTANTS, Dallas, TX

Director of I.T.

Redesigned computing infrastructure for stability and growth. Redesigned new WAN.

Managed server farm of 35 Windows 2003 Intel-based servers (Dell & HP/Compaq).

Project Manager of infrastructure disaster recovery strategy and implementation

Project Managed implementation of new network switching solution with IPS capability.

Project Managed implementation of EMC & Legato backup-to-disk solution.

Developed new I.S. department for support and programming staff.

Established a formal helpdesk group with tracking systems for auditing and

accountability.

Developed Windows NT domain and Exchange 5.5 upgrade plan.

Implemented new EMC backup-to-disk solution.

Project Managed implementation of new WAN circuit for successful EMR

implementation and enterprise deployment of Cisco devices.

Development of I.T. strategic plan for new company.

Re-architected WAN infrastructure

Capital and operating budget management

IT Vendor management and contract management

Interfaced multiple EMR products with hospital systems (Allscripts, eClinical)

Capital and operating budget manager

1999-2004

CPR HEARTPLACE, Dallas, TX

Director of I.T.

Project Managed, facilitated & coordinated requirements, RFP process, & enterprise

implementation of a new PMS/EMR system - NextGen

MANUEL P. MENDOZA 3

Managed the Information Systems Department along with corporate computing and

telecommunications infrastructure.

Designed and implemented new WAN architecture, based on Cisco products that

resulted in $60k savings in operating expenses.

Managed server farm of 30 Windows 2000/2003 Intel-based servers (HP/Compaq) with

Veritas Backup Exec & ADIC tape library backup solution.

Project Managed all necessary Y2K updates and remediation below projected budget.

Redesigned web content and portal

Implemented I.S. activity tracking system and developed all I.S. LAN/WAN technical

documentation.

Managed the research and implementation of a new medical billing system that replaced

a 10-year old legacy text-based system.

Created enterprise-wide disaster recovery program and documentation.

Developed a comprehensive security program that exceeded HIPAA federal regulations.

Redesigned and reconfigured all 24 Cisco routers.

Managed an I.S. group of 10 full-time personnel and two contractors.

Managed a client-server environment of 30 network file servers, 400 workstations, 50 of

which were mobile clients in 21 locations.

Designed and implemented a Citrix farm that leveraged a host of legacy applications.

Implemented 3Com’s IP telephony for the three-year strategic plan.

Managed software development of in-house cardiology testing SQL database that

resulted in increased revenues of $500,000 per quarter in the last 2 years.

Renegotiated the enterprise-wide telecommunications contract that resulted in annual

savings of $75k.

Capital and operating budget management

IT Vendor management and contract management

Developed SLA compliance program for all IT support functions

1998-1999

MD ANDERSON CANCER NETWORK, TX

Director of I.T.

Project Managed enterprise cancer registry software implementation with risk analysis

Managed server farm of 55 Windows NT/2000 Intel-based servers. (Compaq)

Developed I.S. activity tracking system.

Managed LAN/WAN environment of 10 sites with 300 workstations.

Redesigned LAN/WAN infrastructure and renegotiated data services contract that

resulted in an annual savings of $55k and administered an all Cisco network.

Created all I.S. policies and procedures and technical documentation.

Developed I.S. guidelines and I.S. processes for JCAHO accreditation.

Upgraded all file servers to current technology.

Integrated disparate systems (Windows NT, Solaris and Novell servers) for secure and

efficient delivery of data.

Implemented and administered a Citrix Metaframe server farm.

Developed disaster recovery program and documentation. Administered Veritas

BackupExec enterprise backup system.

Performed comprehensive I.T. audit.

Developed IT department’s documentation and presented to JCAHO accreditation

1996-1998

HD VEST FINANCIAL SERVICES, TX

Manager, Technical Services

Redesigned LAN infrastructure that resulted in an increase of 35% in personnel

productivity.

Created all I.S. policies and procedures.

Managed server farm of 25 Windows NT & Novell 6.x Intel-based servers (Compaq &

Dell).

Designed & implemented enterprise-wide disaster recovery program and

documentation.

Developed an eCommerce strategy for field operations.

MANUEL P. MENDOZA 4

Developed the I.S. career track for all I.S. positions.

Upgraded and maintained all 35 network file servers and 300 workstations.

1996

NATIONAL GROUP LIFE/PFS, TX

Manager, Technical Services

Managed and maintained all 25 file servers, an IBM AS/400 and the critical WAN link to

the corporate office.

Implemented all I.S. procedures and technical documentation that streamlined all facets

of LAN/WAN maintenance operations.

Developed business continuity plan and documentation.

Implemented the fax server solution that resulted in an annual savings of $22k.

Implemented a systems evaluation process to ensure documented and technically

accurate assessments of all project acquisitions and implementations.

Won Employee of the Month award in second month of employment in a facility of 350

people.

1990-1996

TEXAS-NEW MEXICO POWER

LAN/WAN Administrator

Maintained and administered a LAN/WAN system for 1200 workstations, 120 file

servers and an IBM 370 mainframe.

Co-designed and implemented the 1200 workstation token ring LAN/WAN over six

major remote sites.

Maintained strict activity tracking and system documentation.

Performed and maintained all enterprise-wide system backup and disaster recovery

readiness testing.

1989-1990

NYNEX BUSINESS CENTER

Manager, Service & Support

Managed technical service and support operations that served 200 plus organizations.

Managed four network engineers and two junior engineers.

Coordinated and prioritized the support teams’ daily activities.

Exceeded customer service goals within 60 days of managing the team.

Developed configuration procedures that exceeded customer delivery target dates

throughout tenure.

1987-1989

SCIENTIFIC GAMES/BALLY

Regional Service Manager

Managed a 24/7 technical service and support team for lottery terminal operations.

Managed 30 in-house and field technical support personnel.

Developed 24/7 scheduling operations that met state lottery support requirements.

Performed technical training and developed “the” definitive field operations manual for

the tri-state area of Maine, New Hampshire and Vermont.

EDUCATION

Bachelor of Electronics Engineering Technology

Devry, Chicago, IL

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